+
+

Related Products

  • ShareCRM
    68 Ratings
    Visit Website
  • Resco Field Sales+
    13 Ratings
    Visit Website
  • Uptime.com
    478 Ratings
    Visit Website
  • Axero
    218 Ratings
    Visit Website
  • KORONA POS
    228 Ratings
    Visit Website
  • PageDNA
    36 Ratings
    Visit Website
  • Papirfly
    161 Ratings
    Visit Website
  • Revaly
    7 Ratings
    Visit Website
  • ServoDesk
    25 Ratings
    Visit Website
  • EasySend
    28 Ratings
    Visit Website

About

Modern tools for better customer service, email, chat, enquiry forum, telephone, social media and FAQ. Kundo provides tools for all digital customer service channels. Conversations from all channels are brought together in the same place, providing you with a simple overview and more control. We know that the provision of top-quality customer service is dependent on more than just having the best tools. We, therefore, want to help you to succeed in all aspects of your customer service. Find out more about our entire range here! To ensure you get the maximum benefit from Kundo’s products, we allocate you with your own Success Manager who will help you to succeed! In addition to helping you to get started, and with the training of your entire team, your Success Manager is always available to answer any queries you might have. As a complement to our products, we work together with our partners to organize courses in how you can best interact with your customers in digital channels.

About

Make your customers happy. We'll give you the tool you need. Personalized and quick answers will satisfy your customers. With Zammad you can manage and organize your team and your tickets to make your customer support draw a smile on your customers face. Keeping track of proceedings is the name of the game when it comes to dealing with customers. Whether as agent or as manager, the dashboard gives you an exact overview of the current situation. As agent you (and only you) can see, how good your performance is. As an organisation one is nowadays not only reachable by telephone. With Zammad you bring together different customer communication channels such as telephone, e-mail, SMS or Twitter. Zammad is auditable. That’s the reason it is often used in banks. Via the ticket history it’s possible to reconstruct at any time who changed which attribute to which value. With Zammad you can easily create individual fields like a desired deadline.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies and businesses seeking a solution to improve their customer service

Audience

Companies needing a help desk tool to handle customer queries, connect with clients and track support tickets

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

5€/user/month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Kundo
Sweden
kundo.se

Company Information

Zammad
Germany
zammad.com

Alternatives

Videotron Business Television

Videotron Business Television

Videotron Business

Alternatives

Helpy

Helpy

Helpy.io, Inc.
OFORK

OFORK

OFORK - Kim-KI
BlueSEOTools

BlueSEOTools

BlueSEOTools.com
Support.cc

Support.cc

500apps
RepeatRewards

RepeatRewards

Pro/Phase Marketing

Categories

Categories

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

B2B Store
Checkmk
Clearbit
Dokumint
Elasticsearch
Forethought
GitHub
GitLab
Icinga
Microsoft 365
Microsoft Exchange
ModelOp
Pandora FMS
Quickwork
Slack
Smart Apartment Data
Stackreaction
i-doit
n8n

Integrations

B2B Store
Checkmk
Clearbit
Dokumint
Elasticsearch
Forethought
GitHub
GitLab
Icinga
Microsoft 365
Microsoft Exchange
ModelOp
Pandora FMS
Quickwork
Slack
Smart Apartment Data
Stackreaction
i-doit
n8n
Claim Kundo and update features and information
Claim Kundo and update features and information
Claim Zammad and update features and information
Claim Zammad and update features and information