+
+

Related Products

  • Axero
    218 Ratings
    Visit Website
  • Pylon
    111 Ratings
    Visit Website
  • MyHub Intranet Software
    66 Ratings
    Visit Website
  • rezStream Cloud PMS
    126 Ratings
    Visit Website
  • Docket
    59 Ratings
    Visit Website
  • NINJIO
    416 Ratings
    Visit Website
  • Lenso.ai
    2 Ratings
    Visit Website
  • Haystack
    282 Ratings
    Visit Website
  • Passwork
    117 Ratings
    Visit Website
  • Visual Lease
    446 Ratings
    Visit Website

About

Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just no-nonsense knowledge base software, ready to improve knowledge retention and customer satisfaction. And if you do need us, our friendly support team is always here to help you get the most out of your KnowledgeOwl subscription. Our customers' favorite features include: - Full Branding and Theming Control, plus private domain at all subscription tiers - WYSIWYG Editor plus the ability to edit source HTML - Embeddable contextual help widget to surface your knowledge base content in your site or app - Flexible Table of Contents organization and navigation - Advanced Security and Restricted Access options - All themes are mobile responsive out of the box - ElasticSearch-based search functionality - Glossary with automatic highlighting and pop-over definition of glossary terms

About

Traditional knowledge management systems either suffer from holding too much information or little to none at all. According to IDC, 36% of a consultant’s time is spent searching for information. Finding new ways to equip support staff to resolve issues consistently is the challenge many organizations now face. So, how can you drive consistent service and compliance across the geographies you serve? Equipping your support staff with a next-gen knowledge solution is the answer. Designed with live customer interaction in mind, Sutherland SmartLeap™ HelpTree makes it easy to create and keep knowledge current. It seamlessly integrates with enterprise systems to provide a straightforward user experience for both creators and consumers of content. Enabling faster content creation and minimal training. Connect with multiple data sources and leverage machine learning-based search. Easy enterprise integration with straightforward UX & UI to enable richer conversations.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Anyone looking for a cloud-based knowledge base provider

Audience

Companies requiring an augmented knowledge intelligence solution to improve the usability and effectiveness of their knowledge base

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$79.00/month/user
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Fantastic user experience and user friendly. Overall the user experience is good. Fast and user friendly. Also better search results when compared to other knowledge bases.

Cons

  • No cons.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

KnowledgeOwl
Founded: 2015
United States
www.knowledgeowl.com

Company Information

Sutherland
Founded: 1986
United States
www.sutherlandglobal.com/products-x-platforms/smartleap-helptree

Alternatives

Alternatives

RightAnswers

RightAnswers

Upland Software
Knova

Knova

IgniteTech
Berkeley Publisher

Berkeley Publisher

Berkeley Bridge

Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Integrations

LaunchBrightly
SearchUnify
Zapier
Zendesk

Integrations

LaunchBrightly
SearchUnify
Zapier
Zendesk
Claim KnowledgeOwl and update features and information
Claim KnowledgeOwl and update features and information
Claim Sutherland SmartLeap HelpTree and update features and information
Claim Sutherland SmartLeap HelpTree and update features and information