Sutherland SmartLeap HelpTreeSutherland
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Related Products
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About
Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just no-nonsense knowledge base software, ready to improve knowledge retention and customer satisfaction. And if you do need us, our friendly support team is always here to help you get the most out of your KnowledgeOwl subscription.
Our customers' favorite features include:
- Full Branding and Theming Control, plus private domain at all subscription tiers
- WYSIWYG Editor plus the ability to edit source HTML
- Embeddable contextual help widget to surface your knowledge base content in your site or app
- Flexible Table of Contents organization and navigation
- Advanced Security and Restricted Access options
- All themes are mobile responsive out of the box
- ElasticSearch-based search functionality
- Glossary with automatic highlighting and pop-over definition of glossary terms
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About
Traditional knowledge management systems either suffer from holding too much information or little to none at all. According to IDC, 36% of a consultant’s time is spent searching for information. Finding new ways to equip support staff to resolve issues consistently is the challenge many organizations now face. So, how can you drive consistent service and compliance across the geographies you serve? Equipping your support staff with a next-gen knowledge solution is the answer. Designed with live customer interaction in mind, Sutherland SmartLeap™ HelpTree makes it easy to create and keep knowledge current. It seamlessly integrates with enterprise systems to provide a straightforward user experience for both creators and consumers of content. Enabling faster content creation and minimal training. Connect with multiple data sources and leverage machine learning-based search. Easy enterprise integration with straightforward UX & UI to enable richer conversations.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Anyone looking for a cloud-based knowledge base provider
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Audience
Companies requiring an augmented knowledge intelligence solution to improve the usability and effectiveness of their knowledge base
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$79.00/month/user
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationKnowledgeOwl
Founded: 2015
United States
www.knowledgeowl.com
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Company InformationSutherland
Founded: 1986
United States
www.sutherlandglobal.com/products-x-platforms/smartleap-helptree
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Categories |
Categories |
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Knowledge Management Features
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
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Integrations
LaunchBrightly
SearchUnify
Zapier
Zendesk
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