Kixie PowerCall & SMS vs. QEval Comparison


Kixie PowerCall & SMS Kixie	QEval Etech Global Services	+	+
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About Kixie is a revenue engagement platform that helps teams connect faster, sell smarter, and scale efficiently with AI-driven automation and seamless CRM integration. ✔️ Outbound Sales: Increase connection rates by up to 400% with AI-powered Local Presence Dialing, Multi-Line PowerDialer, and Spam Risk Reduction. ✔️ Marketing: Automate calls and texts for instant follow-ups and personalized, scalable outreach. ✔️ Inbound Sales & CS: Streamline workflows with CRM-based call routing, shared SMS inboxes, and automated responses. ✔️ RevOps & Leadership: Optimize team performance with AI-powered call insights, live coaching, and real-time analytics. 🚀 Boost productivity and revenue with Kixie. Visit our website to get started for free today, no credit card required!		About QEval is contact center quality assurance software that automates quality monitoring across 100% of voice, chat, and email interactions. Most call center QA teams manually sample 1 to 5% of calls. QEval replaces that with AI-powered speech analytics, automated quality scoring, and real-time compliance monitoring. Core functionality: call monitoring and evaluation, agent performance management, sentiment analysis, keyword detection, customer experience analytics, coaching workflows, gamification, and 110+ dashboards with predictive analytics. Compliance monitoring covers PCI, HIPAA, and GDPR with 98% accuracy and real-time alerts. QEval's speech analytics engine is trained on 138M+ interactions with 94% classification accuracy. The platform deploys in 30 days, not the 90 to 120 days typical of call center quality monitoring software. ISO 27001, SOC 2, PCI-DSS certified. Built by Etech Global Services for Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Supported		Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Kixie PowerCall supports sales managers and agents as well as small and medium sales teams and enterprise sales teams.		Audience BPOs, enterprise contact centers, and customer support teams looking to improve quality assurance, customer experience, and agent performance.
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported		Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported		API Offers API Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing Get a free trial today. No credit card required. Free Version Supported Free Trial Supported		Pricing $40/month/license QEval Manual - $40/month/license QEval AI - $120/month/license Free Version Supported Free Trial Supported
Reviews/Ratings Overall 4.7 / 5 ease 4.8 / 5 features 4.5 / 5 design 4.4 / 5 support 4.7 / 5 Read all reviews		Reviews/Ratings Overall 4.6 / 5 ease 4.5 / 5 features 4.9 / 5 design 4.8 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros Super simple to use. Great Interface and multifunctional! I love being able to use the extension. That truly makes my job so much easier. We like that they are integrated with HubSpot directly, so we are able to set up automatic SMS texts to new leads. I like being able to use a number that is not to make calls, as well as being able to track the outcome of each of them! The pros of the product are easy to use, has very good features like setting up voicemails, scheduling a call, sending out SMS, and calling agents. Kixie is pretty easy to use and set up. It has a good integration with HubSpot (our CRM) and it has pretty good reporting. Cons Sometimes it can be glitchy with AirPods or other bluetooth devices. - Phone app has a lot of issues (phone drops) - Has a slight learning curve in the beginning It can freeze sometimes, but most of the time it is a network issue of my own, not the software. There are hardly any cons, to be honest. We still have problems with our caller ID/numbers showing up as different businesses (like dentists or spam). The pricing is fairly complicated and we experience downtime off and on.		Pros from Real Users Pros 1) The support team is exceptional. They are receptive to suggestions and requests, and they excel at keeping us informed of any updates and progress. 2) All Etech support team members are highly knowledgeable and easy to work with. They are personable, professional, and friendly. 3) Qeval is an invaluable tool that provides a comprehensive overview of the quality of service delivered by our agents. It also enables us to identify trends, as all calls are reviewed. 4) QEval has enhanced the process for submitting coaching sessions. 5) The Etech support team makes themselves readily available at any time. • Easily modifiable to conform with the company’s key performance indicators • Enhances collaboration between agent and supervisor/lead. Provides the agent and lead the ability to easily review observation outcomes and engage in productive feedback. • Provides actionable insights into call center behaviors to help improve the agent and customer experiences The tool is very useful, with multiple reports one can run to analyze specific trends and data. There is the possibility to add coaching per parameter to each scorecard which makes it very easy to personalize training to each agent's learning style, and therefore increase the agent's performance. The QEVal score card can be easily modified and edited as client requirements change, and the score card itself is straightforward and user friendly. Speed, Scale, the QEval/ETech engineering team behind, the in-depth analysis the tool & the QEval team produce for our business, and the amazing read on our team's performance stack ranking by having 100% of our contacts audited & scored in real-time. The platform is extremely user friendly and easy to navigate. The various Dashboard and Reporting options ensure you can see and export your data just about any way you want. Creating customer scorecards has never been easier, and with all the options on responses, weights, and failure reasons you can create just about anything even the pickiest client asks for. The support you get from the QEval team is really the best part, though. They answer questions quickly and, in a manner you can understand and are always willing to jump on a call to discuss further if needed. I find QEval to be a well-structured quality assurance tool that offers a lot of flexibility. The customizable scorecards are particularly useful, allowing teams to tailor evaluations based on specific needs. The reporting and analytics provide clear performance insights, making it easier to track trends and drive data-backed decisions. I also appreciate the coaching and feedback integration, which helps in providing timely and constructive guidance to agents. The user-friendly interface makes navigation simple, even for new users, and ensures evaluations are completed efficiently. Additionally, the seamless integration enhances workflow efficiency by keeping everything connected across platforms. Overall, QEval has been a valuable tool in improving QA processes. Customizable User Friendly Efficient Unmatched Product Support Informative and detailed reporting Provides valuable business insights Scalable Through the QEval suite of software, the speech-to-text models used by Etech have yielded insights we can trust. The QEval engineering team has fielded several dozen inquiries pre and post deployment enabling our data and call center teams to make tactical and operations decisions over the last two years.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported		Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Kixie Founded: 2013 United States www.kixie.com/		Company Information Etech Global Services Founded: 2003 United States qeval.ai
Alternatives Aircall		Alternatives CallFinder
Squaretalk		Observe.AI
Convoso		CallMiner Eureka CallMiner
CloudTalk		Level AI
Dialpad Sell Dialpad View All		CTM CallTrackingMetrics View All
Categories AI Call Center Supported AI Dialers Supported AI Sales Assistants Supported AI Sales Tools Supported Auto Dialer Supported Business Text Messaging Supported Business VoIP Supported Call Center Supported Call Center Infrastructure (CCI) Supported Call Recording Supported Customer Service Supported Inside Sales Supported IVR Supported Local Marketing Supported Parallel Dialers Supported Power Dialers Supported Ringless Voicemail Drop Supported Sales Supported Sales Acceleration Supported Sales Coaching Supported Sales Dialers Supported Sales Enablement Supported Sales Engagement Supported Sales Force Automation Supported Sales Intelligence Supported Sales Performance Management Supported Sales Tracking Supported SMS Marketing Supported Telephony Supported		Categories Call Center Supported Contact Center Quality Assurance Supported Conversation Intelligence Supported Sales Coaching Supported Sales Performance Management Supported Speech Analytics Supported
Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Not Supported Reporting/Analytics Supported Sales Coaching Features Assessments Not Supported Audio / Video Conferencing Supported Built-In Course Authoring Not Supported Call Recording Supported Gamification Supported Goal Setting / Tracking Supported Learning Plans Not Supported Onboarding Supported Performance Metrics Supported Sales Performance Management Features Incentive Compensation Management (ICM) Not Supported Predictive Sales Analytics Not Supported Quota Management Not Supported Reporting / Analytics Supported Sales Coaching Analysis Not Supported Sales Gamification Supported Sales Performance Tracking Supported Sales Planning & Forecasting Not Supported Territory Management Not Supported Show More Features Auto Dialer Features Call Center Management Supported Call Recording Supported Call Reporting Supported Call Scripting Supported Lead Management Not Supported Power Dialer Supported Predictive Dialer Supported Preview Dialer Supported Progressive Dialer Supported Surveys Not Supported Business VoIP Features Call Parking Supported Call Recording Supported Contact Management Supported Encryption Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Unified Communications Supported Voice Quality Enhancement Supported Call Recording Features Archiving Supported Call Sharing Supported Distributed Call Recording Supported Event Triggered Recording Supported File Transfer Not Supported Instant Retrieval Not Supported On-Demand Recording Supported Recording Bookmarking Supported Scheduled Recording Not Supported Screen Activity Recording Not Supported Video Call Recording Not Supported Customer Service Features Alerts / Escalation Not Supported Appointment Management Not Supported Call Center Management Supported Email Management Not Supported Knowledge Base Not Supported Live Chat Not Supported Performance Metrics Supported Queue Management Supported Self Service Portal Not Supported Social Media Integration Not Supported Surveys & Feedback Not Supported Virtual Assistant Not Supported Workflow Management Not Supported IVR Features Call Center Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Not Supported Text to Speech Supported Voice Customization Supported Voice Mail Supported Inside Sales Features Auto-Dialing Supported Call List Management Supported Call Recording Supported Campaign Management Supported Dashboard Supported Data Management Supported Lead Capture Supported Lead Distribution Not Supported Lead Scoring Supported Performance Management Supported Local Marketing Features Advertising Management Not Supported CRM Supported Email Marketing Not Supported Feedback Management Not Supported Live Chat Not Supported NAP Management (Name/Address/Phone) Not Supported Online Listings Management Not Supported PR Management Not Supported Reporting / Analytics Supported Review Management Not Supported SEO Management Not Supported Social Media Management Not Supported Store Locator Not Supported Website Management Not Supported SMS Marketing Features 2-Way Messaging Supported Artificial Intelligence Not Supported Contact Management Not Supported Mass Texting Not Supported Message Personalization Supported MMS Supported Mobile Coupons Not Supported Mobile Keywords Not Supported Polls / Voting Not Supported Reporting/Analytics Supported Scheduled Messaging Supported Shortcodes Not Supported Text-to-Win Not Supported Sales Acceleration Features Campaign Management Supported CPQ Not Supported Dialer Supported Email Sequencing Supported Email Templates Supported Email Tracking Not Supported List Building Not Supported Meeting Scheduler Not Supported Predictive Analytics Not Supported Reporting Supported Sales Gamification Supported Sales Intelligence Supported Sales Workflow Management Supported Sales Enablement Features Collaboration Supported Contact Management Supported Content Management Not Supported Document Management Not Supported Goals / Quota Management Not Supported Lead Management Supported Meeting Management Not Supported Performance Management Supported Presentation Management Not Supported Proposal Management Not Supported Territory Management Not Supported Training Management Not Supported Sales Engagement Features Call Scripts / Call Steps Supported CRM Integration Supported Email Sequences Not Supported Email Tracking / Automation Not Supported Lead Management Not Supported Reporting / Analytics Supported Sales / Voice Dialer Supported Sales Automation Supported Search Not Supported Task Management Not Supported Templates Supported Workflow Management Supported Sales Force Automation Features Call Management Supported Campaign Management Not Supported Channel Management Not Supported Commission Management Not Supported Contact Management Not Supported Contract Management Not Supported Customer Database Not Supported Email Marketing Not Supported Field Sales Management Not Supported Lead Management Not Supported Opportunity Management Not Supported Performance Metrics Supported Proposal Generation Not Supported Referral Tracking Not Supported Sales Forecasting Not Supported Territory Management Not Supported Sales Intelligence Features CRM Integration Supported Data Cleaning Not Supported Data Enrichment Not Supported Data Import/Export Supported Data Mining Not Supported Data Verification Not Supported Email Integration Not Supported Lead Scoring Not Supported List Building Supported Performance Management Supported Pipeline Management Not Supported Predictive Modeling/Analytics Not Supported Prospecting Tools Supported Reporting/Analytics Supported Sales Forecasting Supported Sales Tracking Features Activity Dashboard Supported Alerts / Notifications Supported Appointment Scheduling Supported Call Logging Supported Comments / Notes Supported Custom Reports Supported Document Management Not Supported Email Templates Not Supported Interaction Tracking Supported Lead Management Not Supported Lead Scoring Not Supported Pipeline Management Not Supported Reporting / Analytics Supported Task Management Not Supported Telephony Features Auto-Dialer Supported Call Center Management Supported Call Monitoring Supported Contact Management Supported Inbound Reporting Supported IVR / Voice Recognition Supported Outbound Reporting Supported Predictive Dialer Supported Telemarketing Management Supported Voice & Data Integration Supported VoIP Supported		Call Center Features Blended Call Center Not Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Not Supported Database Not Supported Escalation Management Supported Inbound Call Center Not Supported IVR / Voice Recognition Not Supported Manual Dialer Not Supported Outbound Call Center Not Supported Predictive Dialer Not Supported Progressive Dialer Not Supported Queue Management Not Supported Real-time Chat Supported Reporting/Analytics Supported Sales Coaching Features Assessments Supported Audio / Video Conferencing Not Supported Built-In Course Authoring Supported Call Recording Supported Gamification Supported Goal Setting / Tracking Supported Learning Plans Supported Onboarding Not Supported Performance Metrics Supported Sales Performance Management Features Incentive Compensation Management (ICM) Not Supported Predictive Sales Analytics Supported Quota Management Not Supported Reporting / Analytics Supported Sales Coaching Analysis Supported Sales Gamification Supported Sales Performance Tracking Supported Sales Planning & Forecasting Supported Territory Management Not Supported Show More Features Conversation Intelligence Features Account Health Alerts Not Supported AI Insights Supported Call Analytics Supported Call Recording Supported Call Recording Cloud Storage Supported Call Snippets Supported Call Transcription Supported Call/Meeting Sharing Supported Sales Coaching Supported Topic Tags Supported Topic-Based Analytics Supported Video Conferencing Analytics Not Supported Win/Loss Analysis Not Supported Speech Analytics Features Automatic Transcription Supported Call Center Management Supported Call Recording Supported Customer Experience Management Supported Data Security Supported Natural Language Processing Supported Predictive Analytics Supported Self-Service Search Supported Sentiment Analysis Supported Surveys & Feedback Supported
Integrations Freshsales Supported HubSpot CRM Supported Salesforce Supported Salesmate Supported Zendesk Supported BoomTown Supported Convin Not Supported Freshdesk Supported Highrise Supported Iterable Supported Kibo eCommerce Supported Microsoft Dynamics 365 Marketing Supported Oracle CRM On Demand Supported Pipedrive Supported Sanas Not Supported SendPulse Supported Sendoso Supported Stackreaction Supported Voci Not Supported Zendesk Sell Supported Show More Integrations View All 118 Integrations		Integrations Freshsales Supported HubSpot CRM Supported Salesforce Supported Salesmate Supported Zendesk Supported BoomTown Not Supported Convin Supported Freshdesk Not Supported Highrise Not Supported Iterable Not Supported Kibo eCommerce Not Supported Microsoft Dynamics 365 Marketing Not Supported Oracle CRM On Demand Not Supported Pipedrive Not Supported Sanas Supported SendPulse Not Supported Sendoso Not Supported Stackreaction Not Supported Voci Supported Zendesk Sell Not Supported Show More Integrations View All 32 Integrations
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