Zendesk Talk

Zendesk Talk

Zendesk
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About

Social Inbox for Collaborative Teams. Manage all customer notifications and support requests in one place. Talk to your teammates over Juphy to deliver the fastest solution to your customers on all communication platforms. Your days of logging in and out, over and over again, are over! Manage all customer engagement in real time in one place, speeding up the customer support process. With a single click, quickly respond to direct messages, mentions, reviews and comments on Juphy's dashboard. The biggest problem that delays customer support is the poor internal communication. Communicating via email delays ticket resolution time by an average of 4 hours. Collaborate on tickets with a collaborative tool like Slack. Create your support team, set up permissions, assign and chat in real time on incoming messages or tickets.

About

Connect with customers on a call center solution built right into the Zendesk ticketing system. A phone conversation is a powerful way to solve a problem—even in the age of email and social media. When customers get help over the phone, agents can resolve complex issues faster and deliver personalized support. Make those conversations happen easily and efficiently with Zendesk Talk. Talk is cloud-based call center software built right into the Zendesk Support ticketing system, allowing customer service teams to provide phone support from the same platform they use to manage all other channels. With full customer history, automatic ticket creation, and call recording, agents can focus on conversations instead of workflow. For quick questions and easy updates, start texting with your customers. Text lets agents receive texts, automate alerts, and send proactive messages. Each conversation becomes a ticket — with built-in workflows, reporting, and full customer history.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies and brands of all sizes that want to engage customers on social media

Audience

Companies that want more personal and productive phone support in their call centers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$39 per month
Free Version
Free Trial

Pricing

$19 per agent per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 4.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Juphy
Founded: 2018
Turkey
www.juphy.com

Company Information

Zendesk
Founded: 2007
United States
www.zendesk.com/talk/

Alternatives

Alternatives

Freshcaller

Freshcaller

Freshworks
Chotam.io

Chotam.io

Star Consulting

Categories

Categories

Social Media Management Features

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Integrations

Campaign Monitor
Daisee
Data Virtuality
Geckoboard
IntraManager
Kixie PowerCall & SMS
Mailchimp
Mindsay
Okta
Quaeris
Rivery
Slack
Zapier
Zendesk
Zendesk Connect
Zendesk Explore
Zendesk Gather
Zendesk Guide
Zendesk Sunshine

Integrations

Campaign Monitor
Daisee
Data Virtuality
Geckoboard
IntraManager
Kixie PowerCall & SMS
Mailchimp
Mindsay
Okta
Quaeris
Rivery
Slack
Zapier
Zendesk
Zendesk Connect
Zendesk Explore
Zendesk Gather
Zendesk Guide
Zendesk Sunshine
Claim Juphy and update features and information
Claim Juphy and update features and information
Claim Zendesk Talk and update features and information
Claim Zendesk Talk and update features and information