JobFlow

JobFlow

Design and Management Systems
Optima Pro

Optima Pro

Achieva.ai
4.9 out of 5 stars
JobFlow Optima Pro

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JobFlow:

About

Design and Management Systems is an information technology company specializing in providing IP Networks and associated services to businesses, schools and colleges. With the skills and experience of our senior team, DMS aims to keep a reputation for analytical rigor, in-depth technical expertise and integrity of customer service and care. With the skills and experience of our senior team, DMS aims to keep a reputation for analytical rigor, in-depth technical expertise, and integrity of customer service and care. To serve clients with IP Networks and related solutions which empower them to control and develop their organization. At DMS we enjoy our work and we get satisfaction from a job well done. Invariably that involves making customers happy and keeping them that way! When things go wrong, we will put them right with urgency and efficiency. We will employ everything in its power to make sure customers are pleased with its staff and service.
Optima Pro:

About

Optima Pro is a field service software solution to manage work orders, warranties, service contracts, field service scheduling, spare parts inventory, and the service organization. Achieva's flagship Salesforce product, Optima Pro is a tool for mobile workforces, used to streamline field service operations. It optimizes Field Service workflows by organizing service delivery personnel teams as per their skills and time-slot availability, tracking the service contracts and offering automatic renewal provisions, generating/modifying invoices, and allowing dispatchers/managers access to the real-time location of agents. The field service industry is one segment that is often under pressure to synchronize its tasks. They have the high-end responsibility of keeping a track of on-site service, dispatch technicians for installations, repairs, maintenance, and honoring the customer SLAs. Best For SMEs, Agencies, Enterprises
JobFlow:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported
Optima Pro:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported
JobFlow:

Audience

A solution providing IP Networks and associated services to businesses
Optima Pro:

Audience

Field service companies
JobFlow:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported
Optima Pro:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
JobFlow:

API

Offers API Not Supported
Optima Pro:

API

Offers API Not Supported
JobFlow:

Screenshots and Videos

Optima Pro:

Screenshots and Videos

JobFlow:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
Optima Pro:

Pricing

Free to Start
Price based on the requirement
Free Version Supported
Free Trial Supported
JobFlow:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Optima Pro:

Reviews/Ratings

Overall 4.9 / 5
ease 4.3 / 5
features 4.9 / 5
design 4.7 / 5
support 4.9 / 5
Optima Pro:

Pros & Cons from Real Users

Pros

  • 1) Easy tracking of on-site requests 2) Better insights with automated reporting 3) Real-time location tracking of field service teams 4) Multi-location management with ease
  • Powerful KPI Reports. Real-time Geo tracking. Automated Appointment Scheduling. Easy Generation of Complex Bills/Invoices.
  • 1. Seamless integration with the Salesforce platform 2. Robust features for enhancing sales processes 3. User-friendly interface for easy adoption 4. Efficient data management and analytics capabilities 5. Customizable workflows to align with business needs
  • Real-time GEO tracking. Optimized day-to-day operations. Multi-location management. Parts inventory management. Powerful KPI reports. Automated reminders and escalations.
  • Real-time GEO tracking. Multi-location management. Reminders and escalations. Powerful KPI reports.

Cons

  • None as of now. The product meets our business requirements effectively
  • Didn’t come across any as the product suited business needs aptly.
  • None as such. I didn’t find any other product like Optima Pro, that is easy to use and so manageable.
  • Couldn’t find any as the tool catered to our requirements perfectly and we are completely satisfied with Optima Pro.
  • None as of now, If we face any issue will surely share.
JobFlow:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Optima Pro:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Supported
JobFlow:

Company Information

Design and Management Systems
Founded: 2004
United Kingdom
www.jobflow.co.uk
Optima Pro:

Company Information

Achieva.ai
Founded: 1996
United States
achieva.ai/
JobFlow:

Alternatives

Optima Pro:

Alternatives

JobFlow:
Astea Alliance

Astea Alliance

Astea International
Optima Pro:
JobFlow:
Trinetra iWay

Trinetra iWay

Trinetra
Optima Pro:
JobFlow:
ServiceMonster

ServiceMonster

Principal Focus
Optima Pro:
JobFlow:
EnSight+

EnSight+

EnSight Plus
Optima Pro:
JobFlow:

Categories

Optima Pro:

Categories

JobFlow:

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Not Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Not Supported
Inventory Management Supported
Mobile Access Not Supported
Payment Collection in the Field Supported
Quotes / Estimates Not Supported
Routing Not Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported
Optima Pro:

Field Service Management Features

Billing & Invoicing Not Supported
Contact Database Supported
Contract Management Supported
Customer Database Not Supported
Dispatch Management Supported
Electronic Signature Not Supported
Inventory Management Supported
Mobile Access Not Supported
Payment Collection in the Field Not Supported
Quotes / Estimates Not Supported
Routing Not Supported
Scheduling Not Supported
Service History Tracking Not Supported
Time Clock Not Supported
Work Order Management Supported

Work Order Features

Contract Management Supported
Customer Database Not Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Not Supported
Preventive Maintenance Not Supported
Quotes / Estimates Not Supported
Recurring Appointments Not Supported
Routing Not Supported
Scheduling Not Supported
Task Management Not Supported
JobFlow:

Integrations

Salesforce Not Supported
Optima Pro:

Integrations

Salesforce Supported
JobFlow:
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Optima Pro:
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