Audience
Field service management platform for companies
About Astea Alliance
This latest version of Alliance harnesses the experience and expertise of two service management industry leaders to bring our customers a field service software solution that will help them deliver a customer experience which drives improved growth, reputation and retention. Alliance covers the entire service lifecycle, providing one cohesive solution that enables your organization to share pertinent data with all employees and create transparency between departments. Alliance makes the cycle from sales to service delivery, invoicing and reporting totally seamless. A new sleek web-inspired user interface (UI) will enable your employees to streamline their workflows and focus only on the information they need to do their jobs.
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Integrations
Company Information
Astea International
Founded: 1979
United States
www.astea.com
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Product Details
Platforms Supported
Cloud
Windows
Training
Documentation
Support
Phone Support
Online
Astea Alliance Frequently Asked Questions
Astea Alliance Product Features
Equipment Maintenance
Customer Database
Supported
Dispatch Management
Supported
Equipment Tracking
Supported
Inventory Control
Supported
Job Management
Supported
Maintenance Scheduling
Supported
Warranty Tracking
Supported
Work Order Management
Supported
Field Service Management
Billing & Invoicing
Supported
Contact Database
Supported
Contract Management
Supported
Customer Database
Supported
Dispatch Management
Supported
Electronic Signature
Supported
Inventory Management
Supported
Mobile Access
Supported
Payment Collection in the Field
Supported
Quotes / Estimates
Supported
Routing
Supported
Scheduling
Supported
Service History Tracking
Supported
Time Clock
Supported
Work Order Management
Supported
HVAC
Billing & Invoicing
Supported
Customer Database
Supported
Dispatch Management
Supported
Inventory Control
Supported
Job Management
Supported
Maintenance Scheduling
Supported
Mobile Access
Supported
Quotes / Estimates
Supported
Routing
Supported
Scheduling
Supported
Service History Tracking
Supported
Technician Management
Supported
Work Order Management
Supported
Maintenance Management
Asset Tracking
Supported
Calibration Management
Supported
Inventory Control
Supported
Inventory Management
Supported
Key & Lock Management
Supported
Mobile Access
Supported
Planning Calendar
Supported
Predictive Maintenance
Supported
Preventive Maintenance
Supported
Purchasing
Supported
Scheduling
Supported
Service History Tracking
Supported
Technician Management
Supported
Work Order Management
Supported
Billing & Invoicing
Not Supported
Dispatch Management
Not Supported
Scheduling
Alerts/Notifications
Supported
Appointment Scheduling
Supported
Automated Scheduling
Supported
Calendar Management
Supported
Class Scheduling
Supported
Employee Scheduling
Supported
Facility Scheduling
Supported
Group Scheduling
Supported
Meeting Room Booking
Supported
Multi-Location
Supported
Online Scheduling
Supported
Payment Processing
Supported
Real-time Scheduling
Supported
Reservations
Supported
Resource Scheduling
Supported
Room Booking Management
Supported
Interview Scheduling
Not Supported
Service Dispatch
Billing & Invoicing
Supported
Call Center Management
Supported
Contract Management
Supported
Customer Database
Supported
Inventory Control
Supported
Job Management
Supported
Job Tracking
Supported
Mobile Access
Supported
Routing
Supported
Scheduling
Supported
Self Service Portal
Supported
Service History Tracking
Supported
Technician Management
Supported
Work Order Management
Supported
Work Order
Contract Management
Supported
Customer Database
Supported
Dispatch Management
Supported
Inventory Control
Supported
Job Management
Supported
Preventive Maintenance
Supported
Quotes / Estimates
Supported
Recurring Appointments
Supported
Routing
Supported
Scheduling
Supported
Task Management
Supported
