Audience
Small and medium-sized service businesses
About mHelpDesk
Built for service professionals, by service professionals, mHelpDesk helps modern service pros grow their business. A top-rated field service software, mHelpDesk offers a comprehensive set of automation tools that allows businesses to manage their field technicians more efficiently, book jobs, manage work orders, invoice clients, manage billing, and get paid faster.
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Key Features:
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Integration Capabilities
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ServiceWorks
One stop platform for everything needed to run, grow and transform a business.
Cloud Based SaaS Solutions for managing complete business operations.
Mobile App for Running Business on the Go on Android and iOS.
Integration with third party systems for payment, inventory and work order.
Why Choose Service Works?
1. Ease of Use: Designed for novice users in mind. Speed of completing transaction is key consideration.
2. Customizable: Every industry has different nuances. We customize to fit your business needs.
3. Low Subscription Fees: We offer lowest subscription for unlimited users without any contract.
4. Excellent Customer Service: ServiceWorks provide 5 star support from onboarding to integration
5. Offline Mobile App: Field jobs can't be dependent on network. The work is synced when network is available.
6. Continuous Integration: SW integrates with work order, payment and accounting system for seamless integration.
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Pricing
Starting Price:
$99.00/month
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
mHelpDesk
Founded: 2009
United States
www.mhelpdesk.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Android
iPhone
iPad
Training
Documentation
Webinars
Live Online
Support
Online
Phone Support
mHelpDesk Frequently Asked Questions
mHelpDesk Product Features
Business Management
Billing & Invoicing
Supported
Employee Management
Supported
Financial Management
Supported
Inventory Management
Supported
Time & Expense Tracking
Supported
CRM
Not Supported
Marketing Management
Not Supported
Order Management
Not Supported
Point of Sale (POS)
Not Supported
Project Management
Not Supported
Purchasing
Not Supported
Scheduling
Not Supported
Training Management
Not Supported
Vendor Management
Not Supported
Cleaning Services
Billing & Invoicing
Supported
Client Management
Supported
Dispatch Management
Supported
Job Management
Supported
Mobile Access
Supported
Quotes / Estimates
Supported
Recurring Appointments
Supported
Routing
Supported
Scheduling
Supported
Service History Tracking
Supported
Work Order Management
Supported
Inventory Control
Not Supported
Payroll Management
Not Supported
Contractor Management
Task Management
Supported
Work Hour Tracking
Supported
Contractor Database
Not Supported
Insurance Tracking
Not Supported
License Tracking
Not Supported
Permit Tracking
Not Supported
Skills & Competencies
Not Supported
Equipment Maintenance
Customer Database
Supported
Dispatch Management
Supported
Equipment Tracking
Supported
Inventory Control
Supported
Job Management
Supported
Maintenance Scheduling
Supported
Warranty Tracking
Supported
Work Order Management
Supported
Field Service Management
Billing & Invoicing
Supported
Contact Database
Supported
Customer Database
Supported
Dispatch Management
Supported
Electronic Signature
Supported
Inventory Management
Supported
Mobile Access
Supported
Payment Collection in the Field
Supported
Quotes / Estimates
Supported
Routing
Supported
Scheduling
Supported
Service History Tracking
Supported
Time Clock
Supported
Work Order Management
Supported
Contract Management
Not Supported
HVAC
Billing & Invoicing
Supported
Customer Database
Supported
Dispatch Management
Supported
Inventory Control
Supported
Job Management
Supported
Maintenance Scheduling
Supported
Mobile Access
Supported
Quotes / Estimates
Supported
Routing
Supported
Scheduling
Supported
Service History Tracking
Supported
Technician Management
Supported
Work Order Management
Supported
IT Service
Contract Management
Supported
IT Asset Management
Supported
Incident Management
Supported
Release Management
Supported
Self Service Portal
Supported
Service Catalog
Supported
Service Reporting
Supported
Ticket Management
Supported
Knowledge Management
Not Supported
Landscape Management
Billing & Invoicing
Supported
Customer Database
Supported
Dispatch Management
Supported
Groundskeeping
Supported
Inventory Control
Supported
Irrigation Tracking
Supported
Job Management
Supported
Landscape Design
Supported
Mobile Access
Supported
Quotes / Estimates
Supported
Routing
Supported
Scheduling & Appointments
Supported
Work Order Management
Supported
Contract Management
Not Supported
Payroll Management
Not Supported
Plant Database
Not Supported
Maintenance Management
Asset Tracking
Supported
Billing & Invoicing
Supported
Calibration Management
Supported
Dispatch Management
Supported
Inventory Control
Supported
Inventory Management
Supported
Key & Lock Management
Supported
Mobile Access
Supported
Planning Calendar
Supported
Predictive Maintenance
Supported
Preventive Maintenance
Supported
Scheduling
Supported
Service History Tracking
Supported
Technician Management
Supported
Work Order Management
Supported
Purchasing
Not Supported
Oil and Gas
Equipment Management
Supported
Inventory Management
Supported
Scheduling
Supported
Work Order Management
Supported
Compliance Management
Not Supported
Job Costing
Not Supported
Logistics Management
Not Supported
Maintenance Management
Not Supported
Material Management
Not Supported
Project Management
Not Supported
Resource Management
Not Supported
Plumbing
Billing & Invoicing
Supported
Customer Database
Supported
Dispatch Management
Supported
Inventory Control
Supported
Job Management
Supported
Mobile Access
Supported
Quotes / Estimates
Supported
Routing
Supported
Scheduling
Supported
Service History Tracking
Supported
Technician Management
Supported
Work Order Management
Supported
Scheduling
Alerts/Notifications
Supported
Appointment Scheduling
Supported
Automated Scheduling
Supported
Calendar Management
Supported
Employee Scheduling
Supported
Facility Scheduling
Supported
Group Scheduling
Supported
Multi-Location
Supported
Online Scheduling
Supported
Payment Processing
Supported
Real-time Scheduling
Supported
Reservations
Supported
Room Booking Management
Supported
Class Scheduling
Not Supported
Interview Scheduling
Not Supported
Meeting Room Booking
Not Supported
Resource Scheduling
Not Supported
Security System Installer
Billing & Invoicing
Supported
Customer Management
Supported
Inventory Management
Supported
Job Costing
Supported
Lead Management
Supported
Quotes / Estimates
Supported
Scheduling
Supported
Work Order Management
Supported
Document Imaging
Not Supported
Service Dispatch
Billing & Invoicing
Supported
Call Center Management
Supported
Contract Management
Supported
Customer Database
Supported
Inventory Control
Supported
Job Management
Supported
Job Tracking
Supported
Mobile Access
Supported
Routing
Supported
Scheduling
Supported
Self Service Portal
Supported
Service History Tracking
Supported
Technician Management
Supported
Work Order Management
Supported
Work Order
Customer Database
Supported
Dispatch Management
Supported
Inventory Control
Supported
Job Management
Supported
Preventive Maintenance
Supported
Quotes / Estimates
Supported
Recurring Appointments
Supported
Routing
Supported
Scheduling
Supported
Task Management
Supported
Contract Management
Not Supported
mHelpDesk Verified User Reviews
Write a Review-
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Average Field Service Management Software" Posted 2021-07-22
Pros: The price is good. Also, it's nice to have a software that can do scheduling and invoicing, as well as send estimates.
Cons: The company claims it is very customizable, but we did not find the customizable features very helpful. Its customizable, but only in their contained boundaries, and it wasn't what we were needing. We've had consistent issues with our sales tax rates syncing with QB, and it has caused a lot of problems and wasted time. It's also not very user friendly, and the customer service isn't great.
Overall: Overall, I wouldn't recommend mHelpDesk. It's a big jump to move to a new software platform, because once you do, you feel stuck. We tried to a good job of vetting software before choosing, but I think mHelpDesk just had the best sales team, and we would have been better going with another platform.
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