Spiceworks MSP

Spiceworks MSP

Spiceworks
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About

InvGate Asset Management is an intuitive IT asset management software created to optimize IT service delivery and support. By leveraging InvGate Asset Management, organizations can experience better cost management and decision making, improve IT support operations and capabilities, promote better risk management, adhere to industry governance requirements, and more. Equipped with unrivaled asset management capabilities, InvGate Asset Management helps organizations to properly manage and secure all endpoints through automated patch deployment, asset discovery, software license management, remote desktop control, change management, software blacklisting with automated removal, and more.

About

With a little know-how, you can make Spiceworks your mission control for all the networks you serve. Spiceworks allows you to collect network info from all your client sites (over secure HTTPS), then consolidate and manage it all from one single, convenient spot! After a quick setup in Spiceworks, each of your clients can have their very own custom user portal to submit help desk tickets, and they’ll all get funneled to your central Spiceworks installation. The multi-site help desk management capabilities provide each client with their own Active Directory authentication for security. You can also easily browse all your open help tickets in the same place, auto-assign tickets to your team based on client, create detailed reports, and more! IT’s on the go! Open, close, assign, and even respond to help desk tickets right from your mobile device, all with a few simple text commands. Now you can manage all client requests whether you’re onsite, at lunch, or even on the golf course!

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Medium and large organizations as well as private enterprises in all industries. This solution supports non-governmental organizations (NGOs), government organizations, and educational institutions.

Audience

Businesses and organizations searching for a central hub solution for running a help desk

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Company Information

InvGate
Founded: 2004
United States
www.invgate.com

Company Information

Spiceworks
Founded: 2006
United States
www.spiceworks.com/free-managed-service-platform-software/

Alternatives

Alternatives

VIZOR

VIZOR

Vector Networks

Categories

Categories

MSP Supported
RMM Supported

IT Asset Management Features

Asset Tracking Supported
Audit Management Supported
Compliance Management Supported
Configuration Management Supported
Contract/License Management Supported
Cost Tracking Supported
Depreciation Management Supported
Inventory Management Supported
IT Service Management Supported
Maintenance Management Supported
Procurement Management Supported
Requisition Management Supported
Supplier Management Supported

IT Management Features

Capacity Monitoring Not Supported
Compliance Management Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Supported
License Management Supported
Patch Management Supported
Remote Access Supported
Scheduling Supported
Software Inventory Supported
User Activity Monitoring Not Supported

License Management Features

Automatic SKU Recognition Not Supported
Central LM Server Not Supported
Copy Protection Not Supported
History Tracking Not Supported
Node Management Not Supported
Online Activation Not Supported
Portable License Not Supported
Sarbanes-Oxley Compliance Supported
Timing Rights Not Supported
Trial License Supported

IT Infrastructure Monitoring Features

Alerts / Notifications Supported
Application Monitoring Supported
Bandwidth Monitoring Not Supported
Capacity Planning Not Supported
Configuration Change Management Supported
Data Movement Monitoring Not Supported
Health Monitoring Not Supported
Multi-Platform Support Not Supported
Performance Monitoring Supported
Point-in-Time Visibility Not Supported
Reporting / Analytics Not Supported
Virtual Machine Monitoring Supported

MSP Features

Backup Management Not Supported
Billing & Invoicing Not Supported
CRM Not Supported
Dashboard Not Supported
Help Desk Supported
Issue Management Not Supported
Live Chat Not Supported
Patch Management Not Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Supported
Remote Systems Monitoring Not Supported
Scheduling Not Supported

Integrations

Microsoft Teams Supported
Simplesat Not Supported
ZIRO Not Supported

Integrations

Microsoft Teams Not Supported
Simplesat Supported
ZIRO Supported
Claim InvGate Asset Management and update features and information
Claim InvGate Asset Management and update features and information
Claim Spiceworks MSP and update features and information
Claim Spiceworks MSP and update features and information