IntouchSurvey®

IntouchSurvey®

Intouch Insight
+
+

Related Products

  • SurveySparrow
    3,089 Ratings
    Visit Website
  • Sogolytics
    869 Ratings
    Visit Website
  • SurveyLegend
    1,881 Ratings
    Visit Website
  • Birdeye
    5,194 Ratings
    Visit Website
  • Jotform
    9,009 Ratings
    Visit Website
  • SurveyJS
    64 Ratings
    Visit Website
  • BrandMail
    332 Ratings
    Visit Website
  • Titan
    378 Ratings
    Visit Website
  • Aircall
    1,838 Ratings
    Visit Website
  • CoachIQ
    45 Ratings
    Visit Website

About

IntouchSurvey® is built for multi-location brands to capture customer feedback and uncover trending issues, helping you understand whether expectations are being met across the organization, within a region, or at a specific location. It delivers the visibility leaders need to stay connected to the voice of the customer at every level. You turn feedback into meaningful insight, gaining clarity on how operations impact satisfaction and acting quickly to resolve issues and scale successes. Key features include: ● Multi-channel reach across web, email, SMS, and more ● Real-time dashboards that highlight what matters most ● Customizable templates for NPS, CSAT, and other survey types ● Skip logic and branching to create dynamic survey flows ● Automated alerts that notify teams of urgent feedback ● Enterprise rollups to compare and track performance across locations

About

Allswers turns opinions into business insights. Allswers is an experience management platform. Make decisions based on real-world data. Generate surveys that deliver value to your company by boosting customer and employee loyalty and measuring quality processes. We help you design surveys that provide unique insights into the experiences of the most important people to you. Solutions that measure the value processes of your company. Automate how you monitor customer interactions and gain a clear understanding of their behavior. Evaluate the set of attributes, benefits, or values that consumers associate with your brand. Manage employee engagement and boost productivity. Monitor quality indicators to ensure you meet every standard. Experience management helps to identify opportunities for growth. Simplify tasks and generate automatic workflows and integrations to obtain valuable insights.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies looking for a customer feedback tools and survey methods to find actionable insights of their customer experience

Audience

Companies and brands in search of a solution to turn customer opinions into business insights

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

€85 per user per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Intouch Insight
Founded: 1992
United States & Canada
www.intouchinsight.com/what-we-do/cx-platform/survey-tool/

Company Information

allswers
Spain
www.allswers.com

Alternatives

Alternatives

Delighted

Delighted

Qualtrics

Categories

NPS Supported
Survey Supported

Categories

NPS Supported
Survey Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Not Supported
Call Reporting Not Supported
Complaint Monitoring Not Supported
Feedback Collection Supported
Survey Management Supported

Survey Features

Custom Survey URLs Not Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Supported
Paper Survey Not Supported
Question Branching Supported
Question Library Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Not Supported

Customer Satisfaction Features

360 Degree Feedback Not Supported
Analytics Supported
Call Reporting Supported
Complaint Monitoring Not Supported
Feedback Collection Supported
Survey Management Supported

360 Degree Feedback Features

Dashboard Supported
Feedback / Surveys Supported
Progress Tracking Supported
Question Library Not Supported
Rater Selection Not Supported
Self Service Portal Not Supported
Supports External Reviewers Not Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Not Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Not Supported
Video Content Not Supported

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Not Supported
Survey Management Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Employee Engagement Features

Benchmarking Not Supported
Cultural Alignment Not Supported
Employee Awards Not Supported
Employee Guides Not Supported
Employee Recognition Not Supported
Feedback Management Supported
Goal Management Not Supported
Health & Wellness Programs Not Supported
Performance Management Supported
Pulse Surveys Supported

Integrations

Axis LMS Not Supported
Mailchimp Not Supported
Make Not Supported
Microsoft Power BI Not Supported
PrestaShop Not Supported
Salesforce Not Supported
Shopify Not Supported
WooCommerce Not Supported
Zapier Not Supported
Zoho CRM Not Supported

Integrations

Axis LMS Supported
Mailchimp Supported
Make Supported
Microsoft Power BI Supported
PrestaShop Supported
Salesforce Supported
Shopify Supported
WooCommerce Supported
Zapier Supported
Zoho CRM Supported
Claim IntouchSurvey® and update features and information
Claim IntouchSurvey® and update features and information
Claim allswers and update features and information
Claim allswers and update features and information