IntouchSurvey®

IntouchSurvey®

Intouch Insight
Vecko

Vecko

Enghouse Interactive
+
+

Related Products

  • SurveySparrow
    3,065 Ratings
    Visit Website
  • Sogolytics
    870 Ratings
    Visit Website
  • Birdeye
    5,191 Ratings
    Visit Website
  • SurveyLegend
    1,883 Ratings
    Visit Website
  • Jotform
    8,643 Ratings
    Visit Website
  • Podium
    2,128 Ratings
  • SurveyJS
    63 Ratings
    Visit Website
  • BrandMail
    327 Ratings
    Visit Website
  • Titan
    376 Ratings
    Visit Website
  • Vibe Retail
    83 Ratings
    Visit Website

About

IntouchSurvey® is built for multi-location brands to capture customer feedback and uncover trending issues, helping you understand whether expectations are being met across the organization, within a region, or at a specific location. It delivers the visibility leaders need to stay connected to the voice of the customer at every level. You turn feedback into meaningful insight, gaining clarity on how operations impact satisfaction and acting quickly to resolve issues and scale successes. Key features include: ● Multi-channel reach across web, email, SMS, and more ● Real-time dashboards that highlight what matters most ● Customizable templates for NPS, CSAT, and other survey types ● Skip logic and branching to create dynamic survey flows ● Automated alerts that notify teams of urgent feedback ● Enterprise rollups to compare and track performance across locations

About

Using conversational Artificial Intelligence (AI), Vecko listens to the voice of the customer “VoC” and extracts actionable insights from a wide range of digital media (with greater than 95% analysis accuracy) helping organizations identify and leverage the “why” hidden in NPS and CSAT feedback. Vecko helps empower your organization to deliver a better overall experience, by quickly identifying the issues that help you extend the capabilties that exceed your customer’s expectations and resolve others before they become serious impediments to retaining and increasing customer loyalty. Vecko simplifies the understanding of customer feedback by leveraging its proprietary analytics, custom developed algorithms, along with the deep understanding of industry-specific linguistics, terminologies, phraseologies and other proprietary approaches to deliver over 95% accuracy of customer statements made. No additional parsing, processing or validation required.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies looking for a customer feedback tools and survey methods to find actionable insights of their customer experience

Audience

Organizations in need of a solution that provides actionable insights to optimize their customer experience services

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Intouch Insight
Founded: 1992
United States & Canada
www.intouchinsight.com/what-we-do/cx-platform/survey-tool/

Company Information

Enghouse Interactive
Founded: 1984
United States
www.enghouseinteractive.com/ai-insights-vecko-americas

Alternatives

Alternatives

Cognigy.AI

Cognigy.AI

NiCE Cognigy
Delighted

Delighted

Qualtrics
Syn

Syn

Upstage AI

Categories

Categories

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Survey Features

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Integrations

No info available.

Integrations

No info available.
Claim IntouchSurvey® and update features and information
Claim IntouchSurvey® and update features and information
Claim Vecko and update features and information
Claim Vecko and update features and information