Audience

Organizations in need of a solution that provides actionable insights to optimize their customer experience services

About Vecko

Using conversational Artificial Intelligence (AI), Vecko listens to the voice of the customer “VoC” and extracts actionable insights from a wide range of digital media (with greater than 95% analysis accuracy) helping organizations identify and leverage the “why” hidden in NPS and CSAT feedback. Vecko helps empower your organization to deliver a better overall experience, by quickly identifying the issues that help you extend the capabilties that exceed your customer’s expectations and resolve others before they become serious impediments to retaining and increasing customer loyalty. Vecko simplifies the understanding of customer feedback by leveraging its proprietary analytics, custom developed algorithms, along with the deep understanding of industry-specific linguistics, terminologies, phraseologies and other proprietary approaches to deliver over 95% accuracy of customer statements made. No additional parsing, processing or validation required.

Integrations

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Company Information

Enghouse Interactive
Founded: 1984
United States
www.enghouseinteractive.com/ai-insights-vecko-americas

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online

Vecko Frequently Asked Questions

Q: What kinds of users and organization types does Vecko work with?
Q: What languages does Vecko support in their product?
Q: What kind of support options does Vecko offer?
Q: What type of training does Vecko provide?

Vecko Product Features

Vecko Additional Categories