IntouchSurvey®Intouch Insight
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Mindcat SurveysMindcat Technology Consultants FZE
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Related Products
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About
IntouchSurvey® is built for multi-location brands to capture customer feedback and uncover trending issues, helping you understand whether expectations are being met across the organization, within a region, or at a specific location. It delivers the visibility leaders need to stay connected to the voice of the customer at every level.
You turn feedback into meaningful insight, gaining clarity on how operations impact satisfaction and acting quickly to resolve issues and scale successes.
Key features include:
● Multi-channel reach across web, email, SMS, and more
● Real-time dashboards that highlight what matters most
● Customizable templates for NPS, CSAT, and other survey types
● Skip logic and branching to create dynamic survey flows
● Automated alerts that notify teams of urgent feedback
● Enterprise rollups to compare and track performance across locations
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About
Mindcat Surveys is a customer feedback and survey platform for organizations collecting responses at physical service locations. Teams create QR-code surveys that visitors open on their phones and answer in Arabic or English without installing an app. Dashboards display satisfaction scores, comments, reasons for ratings, and branch-level trends as responses arrive. The workflow is designed for multi-location service centers, government counters, clinics, universities, and other public-facing services. Administrators can manage survey questions and editor access, export response data, and use an API to send answers to reporting tools such as Power BI or Salesforce. Mindcat Surveys is available as vendor-hosted SaaS or for deployment on customer infrastructure. Pricing varies by editor seats and branch count and includes a one-time setup charge. The product interface and surveys support English and Arabic.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies looking for a customer feedback tools and survey methods to find actionable insights of their customer experience
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Audience
Government and public service bodies in the Gulf
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
$26.96/editor/month
1–3 editors: $26.96 (AED/SAR 99) per editor/month; 4–14 editors: $21.78 (AED/SAR 80) per editor/month; 15+ editors: $19.06 (AED/SAR 70) per editor/month. Shared plans have a minimum monthly invoice of AED/SAR 499. A one-time Quick Start fee is AED/SAR 2,500; additional branches cost extra. Annual prepayment receives a 15% discount, but an annual contract is not required to start. VAT is excluded.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationIntouch Insight
Founded: 1992
United States & Canada
www.intouchinsight.com/what-we-do/cx-platform/survey-tool/
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Company InformationMindcat Technology Consultants FZE
Founded: 2022
United Arab Emirates
mindcat.ai
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Alternatives |
Alternatives |
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Categories |
Categories |
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Survey Features
Custom Survey URLs
Not Supported
Data Analysis Tools
Supported
Email Marketing
Supported
Mobile Survey
Supported
Offline Response Collection
Supported
Paper Survey
Not Supported
Question Branching
Supported
Question Library
Supported
Site Intercept Survey
Supported
Skip Logic
Supported
Supports Audio / Images / Video
Not Supported
Customer Satisfaction Features
360 Degree Feedback
Supported
Analytics
Not Supported
Call Reporting
Not Supported
Complaint Monitoring
Not Supported
Feedback Collection
Supported
Survey Management
Supported
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Integrations
Microsoft Power BI
Not Supported
Salesforce
Not Supported
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