Intervals

Intervals

Pelago
Kaseya BMS

Kaseya BMS

Kaseya
+
+

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About

Know exactly where your time and energy is going with Intervals. Built for the unique needs of small teams and small businesses. Intervals is used globally by web developers, marketers, system administrators, consultants and a variety of businesses that need to control their workflow and easily report where their time is going. Ideal for showing clients how much time their work requests take. The robust platform gives administrators the ability to create clients and projects with unique billing rates, budget limits, and alerts, and present accurate and detailed reports to clients. The platform has robust reporting. Users can track individual billable hours with timers, collaborate with others on their tasks, and submit changes to keep a detailed outlook on project progress. Includes a work request queue for handling customer requests/tickets, invoicing, document management, email integration, and more. Integrates with Google drive, QuickBooks, FreshBooks, Xero, Slack, and others.

About

Kaseya BMS is a next-generation Professional Services Automation (PSA) software designed to boost productivity by simplifying IT service delivery and business operations. It provides a single console to manage ticketing, project and task management, billing, quoting, and remote support. With AI-powered tools for faster ticket resolution and integrated documentation, Kaseya BMS helps IT teams streamline workflows, improve collaboration, and deliver exceptional customer service efficiently.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Small business, consultant, or large corporate departments that deal with Web Development, Consulting, IT services, Software Development, Marketing, SEO, SEM and Design that bill by the hour will significantly benefit from Intervals.

Audience

Managed Service Providers (MSPs), IT departments, and technology service businesses seeking a comprehensive, AI-enhanced PSA solution to streamline IT operations, billing, and customer service

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$49.00/month (unlimited users)
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Pelago
Founded: 2000
United States
www.myintervals.com

Company Information

Kaseya
Founded: 2000
United States
www.kaseya.com/products/psa-software/

Alternatives

Alternatives

ConnectWise PSA

ConnectWise PSA

ConnectWise
Rev.io PSA

Rev.io PSA

Rev.io
Everhour

Everhour

Weavora

Categories

Categories

Project Management Features

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Time and Expense Features

Activity Tracking
Billable Hours Tracking
Billing Rate Management
Expense Tracking
Invoice Processing
Multiple Billing Rates
Project Tracking
Reimbursement Management
Time Tracking by Client
Time Tracking by Project

Task Management Features

Collaboration
Create Subtasks
Gamification
Gantt Charts
Mobile Access
Percent-Complete Tracking
Progress Tracking
Recurring Tasks
Reporting/Analytics
Spreadsheet View
Task Board View
Task Planning
Task Scheduling
Task Tracking
Time Tracking
To-Do List View

Team Communication Features

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Time Tracking Features

Automatic Time Capture
Billable & Non-Billable Hours
Billing & Invoicing
Employee Database
Expense Tracking
Mobile Time Tracking
Multiple Billing Rates
Offline Time Tracking
Online Time Tracking
Overtime Calculation
Time per Project Reporting
Timesheet Management
Vacation / Leave Tracking

Project Management Features

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Time and Expense Features

Activity Tracking
Billable Hours Tracking
Billing Rate Management
Expense Tracking
Invoice Processing
Multiple Billing Rates
Project Tracking
Reimbursement Management
Time Tracking by Client
Time Tracking by Project

CRM Features

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Management Features

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Project Management Features

Bug Tracking
Issue Management
Milestone Tracking
Percent-Complete Tracking
Portfolio Management
Prioritization
Product Roadmapping
Requirements Management
Resource Management
Status Tracking
Supports Agile
Supports Scrum
Task Management
Testing / QA Management
Time & Expense Tracking

IT Service Features

Contract Management
Incident Management
IT Asset Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

MSP Features

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Professional Services Automation Features

Billing & Invoicing
Client Portal
Collaboration Tools
CRM
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

Integrations

QuickBooks Online
Axonius
Basecamp
CloudRadial
ConnectBooster
Domotz
IT Glue
Kixie PowerCall & SMS
OnPage
Quickwork
QuoteWerks
SMSEagle
Slack
Strategy Overview
Strety
The Thrive Platform
Unitrends Backup
Zomentum
xMatters

Integrations

QuickBooks Online
Axonius
Basecamp
CloudRadial
ConnectBooster
Domotz
IT Glue
Kixie PowerCall & SMS
OnPage
Quickwork
QuoteWerks
SMSEagle
Slack
Strategy Overview
Strety
The Thrive Platform
Unitrends Backup
Zomentum
xMatters
Claim Intervals and update features and information
Claim Intervals and update features and information
Claim Kaseya BMS and update features and information
Claim Kaseya BMS and update features and information