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About

With Interactions Digital Roots, you can easily monitor, measure, and engage with social media conversations about your brand from a single platform. By leveraging artificial intelligence, our system is able to deliver highly relevant customer conversations and insights from any source on the web. Unlike most traditional social listening and engagement tools that rely on user-generated rules and popular keywords to identify engagement opportunities, Digital Roots leverages artificial intelligence to comb through social conversations and find the most relevant posts. Our tool removes the need for manual searching, so that you can spend more time engaging with the right customers. And since we incorporate natural language processing and machine learning, our tool learns from what users are doing and gets smarter over time.

About

Lucidya is an AI-native customer experience management platform designed to help organizations understand, manage, and improve customer interactions across digital channels through real-time data and advanced analytics. It enables brands to monitor customer conversations, analyze sentiment, and extract actionable insights from sources such as social media, customer feedback, and online content, allowing them to better understand behavior, preferences, and market trends. It combines artificial intelligence and natural language understanding to deliver accurate sentiment analysis, including support for multiple Arabic dialects, enabling businesses to capture context and meaning with high precision. It provides real-time intelligence through alerts and dashboards, helping teams respond quickly to emerging issues, customer needs, and reputational risks while maintaining consistent engagement across channels.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations that want to engage with social media conversations from a single platform

Audience

Enterprises, government organizations, and marketing or CX teams in search of a tool to analyze customer data and improve customer experience using AI-driven insights

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

Free
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Interactions
Founded: 2004
United States
www.interactions.com/products/social-customer-care/

Company Information

Lucidya
Founded: 2016
Saudi Arabia
www.lucidya.com

Alternatives

Alternatives

Onclusive Social

Onclusive Social

Onclusive Social (formerly Digimind)

Categories

Categories

Integrations

Facebook
Instagram
X (Twitter)
LinkedIn
WhatsApp

Integrations

Facebook
Instagram
X (Twitter)
LinkedIn
WhatsApp
Claim Interactions Digital Roots and update features and information
Claim Interactions Digital Roots and update features and information
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Claim Lucidya and update features and information