Audience

Enterprises, government organizations, and marketing or CX teams in search of a tool to analyze customer data and improve customer experience using AI-driven insights

About Lucidya

Lucidya is an AI-native customer experience management platform designed to help organizations understand, manage, and improve customer interactions across digital channels through real-time data and advanced analytics. It enables brands to monitor customer conversations, analyze sentiment, and extract actionable insights from sources such as social media, customer feedback, and online content, allowing them to better understand behavior, preferences, and market trends. It combines artificial intelligence and natural language understanding to deliver accurate sentiment analysis, including support for multiple Arabic dialects, enabling businesses to capture context and meaning with high precision. It provides real-time intelligence through alerts and dashboards, helping teams respond quickly to emerging issues, customer needs, and reputational risks while maintaining consistent engagement across channels.

Pricing

Starting Price:
Free
Free Version:
Free Version available.

Integrations

API:
Yes, Lucidya offers API access

Ratings/Reviews

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Company Information

Lucidya
Founded: 2016
Saudi Arabia
www.lucidya.com

Videos and Screen Captures

Lucidya Screenshot 1
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Product Details

Platforms Supported
Cloud
iPhone
iPad
Training
Documentation
Live Online
Videos
Support
Online

Lucidya Frequently Asked Questions

Q: What kinds of users and organization types does Lucidya work with?
Q: What languages does Lucidya support in their product?
Q: What other applications or services does Lucidya integrate with?
Q: Does Lucidya have an API?
Q: Does Lucidya have a mobile app?
Q: What type of training does Lucidya provide?
Q: How much does Lucidya cost?

Lucidya Product Features

Media Monitoring

Online News Monitoring
Social Media Monitoring
Print Media Monitoring
Broadcast Media Monitoring
Podcast Monitoring
Alerts / Notifications
Dashboards / Reporting
Content Translation
Export Results

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking