InteamInconcert
|
VociMedallia
|
|||||
Related Products
|
||||||
About
Inteam is a workforce management solution designed for contact centers that optimizes team planning and operational efficiency by aligning agent schedules with forecasted workload across all communication channels. It uses advanced algorithms fed with historical interaction data to generate highly accurate demand forecasts, determining the number of agents and hours required to meet service levels with precision exceeding 95%. Based on these forecasts, Inteam automatically plans and organizes shifts while considering labor regulations, employee preferences, vacations, holidays, and seasonal variations, enabling balanced distribution of workloads between peak and low-demand periods. It supports multichannel environments by distributing interactions across agents according to service needs and skills, while also offering centralized management of schedules, absences, training sessions, and internal activities.
|
About
Companies engage with customers by phone more than any other channel, and these interactions represent a gold mine of untapped information. Listening to every customer call is costly and time-consuming and not physically practical. As a result, only a fraction of randomly selected calls is typically reviewed. These voice interactions reveal the true voice of your customers and enable you to get to the heart of their concerns.
With our highly accurate, automated speech-to-text transcription, you can transform your unstructured voice data into transcripts that can be integrated into your analytics platforms. Voci enables you to improve agent quality
monitoring, enhance the customer experience, extract competitive intelligence and ensure compliance.
|
|||||
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
|||||
Audience
Contact center operations managers and workforce planners who need to forecast demand, optimize agent scheduling, and improve service levels through data-driven workforce management
|
Audience
Companies that have speech recognition platforms
|
|||||
Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
|
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
|
|||||
API
Offers API
Supported
|
API
Offers API
Not Supported
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
|
Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
|
Training
Documentation
Supported
Webinars
Supported
Live Online
Not Supported
In Person
Supported
|
|||||
Company InformationInconcert
Founded: 2001
Spain
www.inconcertcx.com/en/products/inteam
|
Company InformationMedallia
Founded: 2001
United States
vocitec.com
|
|||||
Alternatives |
Alternatives |
|||||
|
|
|
|||||
|
|
||||||
|
|
|
|||||
|
|
||||||
Categories |
Categories |
|||||
Speech Recognition Features
Audio Capture
Supported
Automatic Form Fill
Not Supported
Automatic Transcription
Supported
Call Analysis
Supported
Concatenated Speech
Not Supported
Continuous Speech
Not Supported
Customizable Macros
Not Supported
Multi-Languages
Supported
Specialty Vocabularies
Supported
Speech-to-Text Analysis
Supported
Variable Frequency
Not Supported
Voice Recognition
Supported
|
||||||
Integrations
Inagent
Supported
Inconcert
Supported
Inconnect
Supported
Infunnel
Supported
Inspeech
Supported
QEval
Not Supported
|
Integrations
Inagent
Not Supported
Inconcert
Not Supported
Inconnect
Not Supported
Infunnel
Not Supported
Inspeech
Not Supported
QEval
Supported
|
|||||
|
|
|