Prodsight

Prodsight

Product Insight
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About

Get to the “why” of your customers by surveying them in your website, web apps and emails. Informizely helps you to quickly get winning insights into your customer's motives. To improve your website, products, service and conversion rate. Capture the voice of your customers and uncover deep insights into your customers' experiences and motives. Obtain winning insights to create and improve great products and websites that your customers love and promote. Grow sales, increase conversions, optimize conversion funnels, build brand loyalty and improve retention. Show targeted slide-in and pop-up surveys on your website at exactly the right time. Embed a survey inline in your web page. It shows automatically when scrolled into view. Get deep insights using full page questionnaires, distributed by a public link. Embed NPS, CES, rating and choice questions directly in emails and web apps.

About

Deeply understand customer feedback across all channels - from support tickets to reviews. Combine your support tickets, reviews, surveys, NPS and other customer feedback into a single repository. Get each piece of feedback automatically analyzed for topics and sentiment based on your custom taxonomy. Get real-time insights around customer issues and requests and drive measurable improvements to your CX. Bring all your feedback to one easily accessible place from all your favorite tools. Analyze your support tickets, reviews, surveys and other customer feedback automatically. Prodsight automatically scans your conversations and surfaces the most important topics that you should be tracking. Our AI suggests topics such as pricing complaints, technical issues and cancellations. Create your own custom topics to track specific elements or features of your platform. Use sub-topics to drill-down into topics to identify underlying issues.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies looking for a survey platform for customer feedback

Audience

Leaders and managers of support, success, product and CX

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$59 per month
Free Version Supported
Free Trial Supported

Pricing

$100 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • Excellent support. Very reasonable pricing plans compared to (often lesser) competitors. The survey builder offers all layout and display options you'll ever need, and then some. Very easy to use. I also like that they offer other channels besides website surveys, such as link and email, although I haven't had a chance to use this yet.

Cons

  • In the three months that I have used Informizely I haven't encountered any cons.

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Informizely
Founded: 2014
Netherlands
www.informizely.com

Company Information

Product Insight
Founded: 2017
United Kingdom
prodsight.com

Alternatives

Alternatives

Qualaroo

Qualaroo

ProProfs
SurveyOL

SurveyOL

SurveyOL.com
Delighted

Delighted

Qualtrics

Categories

Customer Feedback Supported
Survey Supported

Categories

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Not Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Not Supported

Survey Features

Custom Survey URLs Not Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Not Supported
Paper Survey Not Supported
Question Branching Supported
Question Library Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Supported

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Not Supported
Text Analysis Supported
Trend Analysis Supported

Integrations

Stackreaction Supported
AskNicely Not Supported
Delighted Not Supported
Formsite Not Supported
Freshdesk Not Supported
G2 Not Supported
Google Business Profile Not Supported
Google Chrome Not Supported
Google Sheets Not Supported
Intercom Not Supported
Jotform Not Supported
KonnectzIT Supported
Retently Not Supported
SatisMeter Not Supported
SurveyMonkey Not Supported
Tripadvisor Not Supported
Trustpilot Not Supported
Yelp Not Supported
Zapier Not Supported
Zendesk Not Supported

Integrations

Stackreaction Supported
AskNicely Supported
Delighted Supported
Formsite Supported
Freshdesk Supported
G2 Supported
Google Business Profile Supported
Google Chrome Supported
Google Sheets Supported
Intercom Supported
Jotform Supported
KonnectzIT Not Supported
Retently Supported
SatisMeter Supported
SurveyMonkey Supported
Tripadvisor Supported
Trustpilot Supported
Yelp Supported
Zapier Supported
Zendesk Supported
Claim Informizely and update features and information
Claim Informizely and update features and information
Claim Prodsight and update features and information
Claim Prodsight and update features and information