SeraphSoftware Assistance
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Related Products
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About
Incident IQ is committed to supporting teaching and learning by transforming technology support, asset management and services delivery to meet the needs of today’s K-12 schools. Incident IQ is transforming K-12 workflows by digitizing service delivery to empower students, teachers, and support teams. From help desk ticketing and IT asset management to maintenance work orders and beyond, Incident IQ is revolutionizing the way school districts provide and manage services. Get learning devices into students' hands quickly. Easily check devices in and out. Track previous ownership, storage location, and more. Enterprise-level asset management tools, built for the scale of today’s K-12 technology. Asset management software is a centralized system that allows your organization to track important asset information in real-time. This decreases administrative costs, streamlines service management processes, and gives your organization greater visibility into asset usage and maintenance.
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About
Seraph is a Customer Support Management System originally developed for IT support companies to manage and track their support cases both for retail shop and for business clients. Uses the newest programming languages and techniques and is completely web enabled. We have packaged it as a VirtualBox image so you can get it up and running in no time. This modular system is highly adaptable for any support business and in addiction to the core modules, has the ability to be adapted and grown with additional modules available through its open source libraries. You can host Seraph on your own servers, or we can host it for you on our cloud servers. We take care of maintenance and backups, while you concentrate on your business.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Organizations and companies looking for a solution to manage their K-12 support operations
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Audience
Help Desk solution for companies
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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PricingPricing based on district student enrollment
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationIncident IQ
United States
www.incidentiq.com
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Company InformationSoftware Assistance
Founded: 1996
United Kingdom
www.seraphhelpdesk.com
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Alternatives |
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Categories |
Categories |
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Help Desk Features
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Asset Tracking Features
Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Depreciation Tracking
Disposal Tracking
Inventory Management
Location Tracking
QR Codes
Reservations
Service History
CMMS Features
Asset Tracking
Calibration Management
Inventory Control
Key & Lock Management
Mobile Access
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Inventory Management Features
Alerts/Notifications
Barcoding / RFID
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management
School Management Features
Bookstore Management
Cafeteria Management
Curriculum Management
Facility Management
Financial Management
Higher Education
Housing Management
Independent / Private
K-12
Library Management
Online Calendar
Online Payments
Parent / Student Portal
Preschool
Reporting/Analytics
School District
Special Education
Vocational / Trade Schools
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Help Desk Features
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
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Integrations
Active Directory
Administrator's Plus
ClassDojo
Evernote
Formative
Infinite Campus
LearnZillion
LogMeIn Rescue
Microsoft Azure
Microsoft System Center
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Integrations
Active Directory
Administrator's Plus
ClassDojo
Evernote
Formative
Infinite Campus
LearnZillion
LogMeIn Rescue
Microsoft Azure
Microsoft System Center
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