Image365Image Connection
|
ReplyOneSematell
|
|||||
Related Products
|
||||||
About
As a uniform company, we work hard to set ourselves apart from the rest. It still amazes me when customers comment about how much faster service we provide. Not because we aren’t fast, but because many customers have become conditioned to expect poor service and long turnaround times. Most company uniform programs are simple. Customers order the same product continuously, sometimes for years without change. Some programs are more complex requiring features to track an individual employee’s uniform allowance, to provide bundling for each individual employee, or other special services for the program. Our management software allows us to provide you with all the features needed to manage your uniform program, in what appears to be a custom solution. Our uniform order management system makes it easy for our customers to manage their employee uniform clothing allowance or uniform allotment program. We provide you with a customized "uniform store" website for employee ordering.
|
About
If you want to increase the efficiency of your customer service you need to ensure one thing above all: perfect interlocking of all incoming channels. Your customers expect satisfactory customer service, clear answers and fast response times from you. They do not distinguish between offline and online channels. Good service teams follow their customers and offer them exactly the contact channels they use – whether it’s via e-mail, facebook, or twitter. They are where their customers need them to be. According to a PwC study, call and contact centers across Germany receive 25 millions customer inquiries every day. That is quite a lot. In order to prevent the flood of inquiries from turning into a structural chaos, your team needs smart support. ReplyOne digitally links all incoming written customer inquiries, evaluates them in advance and sends them to the appropriate service employee. Everything happens on a uniform interface, is cross-channel, user-friendly and intuitively designed.
|
|||||
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
|||||
Audience
Organizations looking for a tool to manage and optimize their uniform program
|
Audience
Call Center solution for companies
|
|||||
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
|
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
|
|||||
API
Offers API
Not Supported
|
API
Offers API
Not Supported
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
|
Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
|
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
|
|||||
Company InformationImage Connection
Founded: 2000
United States
www.imageconnection.net/uniform-program-management
|
Company InformationSematell
Founded: 2000
Germany
www.sematell.com/english/
|
|||||
Alternatives |
Alternatives |
|||||
|
|
|
|||||
|
|
|
|||||
|
|
||||||
Categories |
Categories |
|||||
Call Center Features
Blended Call Center
Not Supported
Call Logging
Not Supported
Call Recording
Not Supported
Call Scripting
Not Supported
Campaign Management
Not Supported
Database
Not Supported
Escalation Management
Not Supported
Inbound Call Center
Not Supported
IVR / Voice Recognition
Not Supported
Manual Dialer
Not Supported
Outbound Call Center
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Customer Experience Features
Action Management
Supported
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Supported
Knowledge Management
Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Supported
Survey Management
Not Supported
Text Analysis
Supported
Trend Analysis
Not Supported
|
||||||
Integrations
No info available.
|
Integrations
No info available.
|
|||||
|
|
|