Related Products
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About
We provide frictionless voice authentication and fraud prevention for contact centers at credit unions and community banks to dramatically improve performance in three areas. Illuma is our flagship voice biometrics product, built on state-of-the-art signal processing, AI, and machine learning technologies. Our frictionless voice authentication system works in the background to rapidly and seamlessly validate the identity of callers during contact center conversations. We help community financial institutions keep fraudsters at bay and prevent account takeovers with voice biometrics technology that can’t be replicated or fooled. Our technology is purpose-built for CFIs to be affordable, effective, secure, easy to deploy, and simple to use. This system allows agents to reduce the part of the call that tends to cause the most frustration and delays, enabling them to help callers with their questions, concerns, and transactions faster.
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About
We believe that consumers deserve friction-free, voice-driven access at the organizations they communicate with every day. Parlance empowers organizations to harness the power of voice and enable your customers to speak naturally and connect directly when they call you on the phone. No long hold times, no confusing menus, no numbers to press on a dial pad. Parlance voice-enabled call routing solution enables fast, simple, and intuitive caller experiences to get callers to the right place in any organization without the effort and frustration of IVR menus, Automated Attendants, and long hold queues. High levels of user engagement deliver immediate impact and attractive ROI. Deliver the experiences your customers want, and the efficiencies your contact centers need. Please callers, increase agent availability, reduce costs, and more.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Credit management companies in search of a tool offering real-time voice authentication and fraud prevention solutions
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Audience
Companies that need an IVR solution
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationIlluma
Founded: 2016
United States
illuma.cx/
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Company InformationParlance
Founded: 1996
United States
www.parlancecorp.com
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Alternatives |
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Categories |
Categories |
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Call Center Features
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
IVR Features
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
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Integrations
No info available.
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Integrations
No info available.
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