ISL Light Remote Desktop vs. TSplus Remote Support Comparison


ISL Light Remote Desktop ISL Online	TSplus Remote Support TSplus Group	+	+
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About ISL Light is an easy-to-use remote desktop software for security-conscious users. It comes at a great price-performance. ISL Light is a powerful tool that helps IT staff and support technicians solve problems remotely, either through unattended access, remote support or even though screen-sharing on mobile devices. It works cross-platform and offers 256-bit encrypted sessions with all standard remote access features plus some important extras: single-sign-on (SSO), session recording, live chat, videocall, multi-monitor support, file transfer, reporting and many more. Users can choose between cloud or on-premise service. ISL Online license does not limit the number of users, workstations and clients you support. It's a reliable and highly secure software used in all industry sectors including banks, hospitals, governmental institutions and insurances.		About TSplus Remote Support is a cost-effective cloud-based windows session sharing and remote control software. An alternative to TeamViewer, Remote Support is easy to use and secure. A full SaaS Solution. No installation required. ✓ Remote assistance ✓ Unattended Access ✓ Screen Sharing ✓ No connection client installation ✓ TLS encryption ✓ Customizable with your branding and logo ✓ Low subscription cost Download the free 15-day trial of TSplus Remote Support on our website. TSplus Remote Support is the perfect solution for support agents and maintenance teams who need to provide instant, attended or unattended access to remote PCs. TSplus Remote Support is a secure solution that enables support agents to take control of remote computers, access files and applications, and troubleshoot problems. TSplus is the perfect alternative for anyone looking for an affordable and user-friendly remote desktop control and screen sharing solution.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience IT companies of all sizes in all industries looking for a secure and easy-to-use remote desktop software.		Audience IT support providers, Helpdesk and other companies that need screen sharing tools.
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $16.90 per month ISL Online offers a 15-day free trial, no credit card required. Starter: $16.90/month, 1 user, 10 managed devices; Cloud: starting at $34.90/month, 40 users, 1000 managed devices; Premium: $54.90/month, Unlimited users and devices; Self Hosted (on-premise): starting at $44.90/month, unlimited users and devices. Free Version Free Trial		Pricing $14.50/mo Subscriptions are charged yearly. Free Version Free Trial
Reviews/Ratings Overall 4.9 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.4 / 5 support 4.7 / 5 Read all reviews		Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 4.5 / 5 design 4.5 / 5 support 5.0 / 5 Read all reviews
Pros from Real Users Pros This software is easy to use and has a user-friendly interface, making it suitable for both technical and non-technical users. This software excels in video conferences and client meetings. I started using ISL Light during COVID when I could not come into work because I had to stay home to help my kids with school. It was a lifesaver for me because I am the inventory manager at my vet office and I was able to order inventory for the clinic, keep track of inventory, manage our online pharmacy and manage our schedule all from home. ISL made it very easy for me to remote in to our scheduling software and to make client notes. I still use it even though I am back in the office. It is very easy to use and give me more flexibility with my time. ISL Online is easy to use for non-IT professionals, providing a GDPR-approved secure environment. The connection is quite stable. We have used this connection from 3 different continents and multiple devices. We love the service and use it multiple times a week to access our clients' computers remotely. We use both the always on and the on demand service. Easy to use, secure, has a smart phone client that uses simple gestures to control remote devices. I use this daily and can support anyone from wherever I am. It's light weight and very easy to use. ISL Light makes connecting to my work computer from home easy. It has saved me from having to drive the 45 minutes to my office several times. Easy access allows software to be used by those with little technology proficiency. Our firm now uses this software with 20% or more of all our clients, with multiple clients only working with our office because we have a remote option. ISL Online has allowed our firm to continue its growth trajectory. - Small download file - Quick and easy setup - Easy use on customer end - Easy use on agent end - Solid reporting and administration I've been using ISL Online for probably about 10 years. I managed a lot of computers through ISL Online and there were never any issues. It shows you the IP address of each computer and whether each computer is online/offline. They update a lot of features but the simple web interface, they've kept, which is great. The ability to take control of both Windows and Mac machines from anywhere, including mobile devices is a real asset. File transfers are easy.		Pros & Cons from Real Users Pros I like TSplus Remote Support for its simplicity of remote control, its end-user version without download, the choice of monitor (in case of multiple), the video recording, the control of a computer without a user in front of his screen, the temporary blocking of the keyboard and mouse of the remote computer, the chat of course, the sharing of secure multi-user sessions, the transparent updates, automatic. TeamViewer subscription costs were killing me. Remote Support has a one-time purchase fee. That alone was worth it. It's also really easy to setup and manage. It's reliable. My support guys and end-users had no trouble at all making the switch. Cons I want to be able to share with Apple computers and Android smartphones and tablets. But I think I read that it was planned for this year, so I am looking forward to it. I would like to see a few additional features built in. I've communicated with the support team and submitted some feature requests. If my experience with other TSplus products is any indication, my features will appear in the next couple revisions :)
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information ISL Online Founded: 2001 Slovenia www.islonline.com		Company Information TSplus Group Founded: 2007 United States tsplus.net/remote-support/
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Categories IT Management Remote Desktop Remote Support Remote Work Screen Sharing		Categories Remote Support Screen Sharing
Remote Support Features Diagnostic Tools File Transfer Live Chat Real-time Chat Remote Control Screen Sharing Session Recording Session Transfer Surveys & Feedback Screen Sharing Features Annotations / Drawing Tools Desktop / Browser Sharing Mobile Screen Sharing Presenter Control Management Remote Control Screen Capture Screen Mirroring Screen Recording Show More Features IT Management Features Capacity Monitoring Compliance Management Event Logs Hardware Inventory IT Budgeting License Management Patch Management Remote Access Scheduling Software Inventory User Activity Monitoring Remote Desktop Features Chat Cross-Platform Access File Transfer Group View Mobile Device Access Multi Monitor Support Record Remote Sessions Remote Print Remote Wake User Management Remote Work Features Collaboration Credential Management Electronic Signature Employee Monitoring Live Chat Meeting Management Project Management Remote Access Remote Support Screen Sharing Softphone Task Management Time Zone Tracking Video Chat Web Conferencing		Remote Support Features Diagnostic Tools File Transfer Live Chat Real-time Chat Remote Control Screen Sharing Session Recording Session Transfer Surveys & Feedback Screen Sharing Features Annotations / Drawing Tools Desktop / Browser Sharing Mobile Screen Sharing Presenter Control Management Remote Control Screen Capture Screen Mirroring Screen Recording
Integrations Autotask PSA BMC Helix ITSM Barracuda PST Enterprise Bitrix24 Freshdesk LanScope Cat ThreatAware View All 7 Integrations		Integrations Autotask PSA BMC Helix ITSM Barracuda PST Enterprise Bitrix24 Freshdesk LanScope Cat ThreatAware
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