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About

ISL Online is remote desktop and remote support software for IT teams, help desks, managed service providers (MSPs), and enterprises that need secure attended remote support and unattended remote access across distributed environments. It enables technicians to securely access, view, control, troubleshoot, and manage Windows, macOS, Linux, iOS, and Android devices from any location, with or without an end user present. IT teams use ISL Online for remote troubleshooting, help desk support, remote IT management, device access, file transfer, multi-monitor navigation, chat and audio/video communication, session recording and handoff, remote command execution, and persistent unattended access through ISL AlwaysOn. The unattended access agent supports mass deployment and device grouping. ISL Online also supports RDP and SSH tunneling without requiring VPN access or firewall changes, simplifying connectivity across multiple networks and locations. ISL Online offers flexible deployment options for different security, infrastructure, and data residency requirements. Organizations can use cloud remote access (SaaS), self-hosted remote desktop software for on-premises and air-gapped environments, or Managed Private Cloud for dedicated single-tenant deployment and greater data control. Premium Cloud, Self-Hosted, and Managed Private Cloud support unlimited licensed users and managed devices. Mobile apps are included at no additional cost with both Cloud and Server licenses. Security features include AES 256-bit end-to-end encryption with RSA 2048/4096-bit key exchange, two-factor authentication (2FA), single sign-on (SSO), session recording, detailed audit logs, role-based access controls, IP and MAC address restrictions, and blackout mode for sensitive environments. ISL Online is ISO/IEC 27001:2022 certified and supports GDPR compliance requirements. The platform integrates with ITSM, RMM, PSA, and endpoint management tools including ServiceNow, Freshdesk, Freshservice, Microsoft Intune, Barracuda RMM, Heimdal, Autotask PSA, HaloITSM, SuperOps, PDQ Connect, and Bitrix24. A full API is available for custom workflows and integrations. ISL Online provides scalable remote support, secure remote access, centralized remote management, cross-platform remote control, and flexible deployment without complex network configuration. A free trial is available without a credit card, and the software supports 20 languages.

About

Fast, simple, secure remote computer access for individuals and teams. Now you can easily access all your business applications and data anywhere, anytime, from any device Key Features and Benefits: • Broad Device Support - Remote into your Mac or Windows computer from any Mac, Windows, iOS, Android, or Chromebook device. • Easy to set up - Just sign up and install on your devices and you’re ready to go! • Easy to use - Intuitive gestures and menu interface delivers a native application experience including support for multiple displays. • High Performance - Patent pending streaming technology - including 3D graphics, HD video and synchronized audio - delivers an engaging user experience. • Connect from anywhere - Intelligent optimization techniques provide reliable connections even when connected over lower bandwidth 3G and 4G connections. • Secure connections - With support for SSL/AES 256 bit encryption you can be assured that your sessions are safe.

Why ISL Light Remote Desktop is Better than Splashtop Remote Access

ISL Online is a better fit than Splashtop Remote Access for IT teams that need attended remote support and scalable unattended access in one platform. Splashtop Remote Access is licensed per named user and supports 2 computers on Solo or 10 computers per license on Pro and Performance, while relevant ISL Online plans support unlimited licensed users and managed devices through concurrent-user licensing. Technicians can start one-time-code support sessions, deploy unattended access across Windows, macOS, and Linux, and use RDP/SSH tunneling without VPN or firewall changes. ISL Online also offers Cloud, Self-Hosted/on-premises, air-gapped, and Managed Private Cloud deployment, plus SAML SSO, LDAP, and API integration. Splashtop positions Remote Access for remote work and offers IT support through a separately licensed Remote Support product.

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Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

IT teams, help desks, MSPs, and enterprises of all sizes that need secure, easy-to-use remote desktop and remote support software for attended support, unattended access, and managing distributed devices. ISL Online supports 20 languages.

Audience

Small businesses, business professionals

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$16.90 per month
ISL Online offers a 15-day free trial, no credit card required.
Starter: $16.90/month, 1 user, 10 managed devices;
Cloud: starting at $34.90/month, 40 users, 1000 managed devices;
Premium: $54.90/month, unlimited users and devices;
Self Hosted (on-premise): starting at $44.90/month, unlimited users and devices.
Free Version
Free Trial

Pricing

$60.00/year/user
$60/year for Remote Access Solo. One user can access up to 2 computers.
$99/year per user for Remote Access Pro. Access up to 10 computers. Purchase more licenses for larger teams or more computers.
Free Version
Free Trial

Reviews/Ratings

Overall 4.9 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.4 / 5
support 4.7 / 5

Reviews/Ratings

Overall 4.7 / 5
ease 5.0 / 5
features 4.7 / 5
design 5.0 / 5
support 4.7 / 5

Pros from Real Users

Pros

  • This software is easy to use and has a user-friendly interface, making it suitable for both technical and non-technical users. This software excels in video conferences and client meetings.
  • I started using ISL Light during COVID when I could not come into work because I had to stay home to help my kids with school. It was a lifesaver for me because I am the inventory manager at my vet office and I was able to order inventory for the clinic, keep track of inventory, manage our online pharmacy and manage our schedule all from home. ISL made it very easy for me to remote in to our scheduling software and to make client notes. I still use it even though I am back in the office. It is very easy to use and give me more flexibility with my time.
  • ISL Online is easy to use for non-IT professionals, providing a GDPR-approved secure environment. The connection is quite stable. We have used this connection from 3 different continents and multiple devices.
  • We love the service and use it multiple times a week to access our clients' computers remotely. We use both the always on and the on demand service.
  • Easy to use, secure, has a smart phone client that uses simple gestures to control remote devices. I use this daily and can support anyone from wherever I am. It's light weight and very easy to use.
  • ISL Light makes connecting to my work computer from home easy. It has saved me from having to drive the 45 minutes to my office several times.
  • Easy access allows software to be used by those with little technology proficiency. Our firm now uses this software with 20% or more of all our clients, with multiple clients only working with our office because we have a remote option. ISL Online has allowed our firm to continue its growth trajectory.
  • - Small download file - Quick and easy setup - Easy use on customer end - Easy use on agent end - Solid reporting and administration
  • I've been using ISL Online for probably about 10 years. I managed a lot of computers through ISL Online and there were never any issues. It shows you the IP address of each computer and whether each computer is online/offline. They update a lot of features but the simple web interface, they've kept, which is great.
  • The ability to take control of both Windows and Mac machines from anywhere, including mobile devices is a real asset. File transfers are easy.

Pros & Cons from Real Users

Pros

  • Splashtop did the job for me, like a trusty utility. Was user friendly and didn't require a lot of learning to get rolling with it.
  • Fast, reliable, easy to use and implement. File transfer is fantastic as well as multi-screens and shared access with other users. Most impressively, it is inexpensive and considerably cheaper than competing solutions.
  • The product does as advertised: allows you remote access to your devices. I don't use this often, but any time I have a saved file on my home/work computer that I need access to I hop on here and email it to myself. It works like a charm, and the mobile app is fantastic.

Cons

  • Wish this could be paid in a monthly rather than only annual subscription since I use it so infrequently.
  • Occasional maintenance (but un-intrusive and late at night).
  • I have not noticed any cons while using this software.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ISL Online
Founded: 2001
Slovenia
www.islonline.com

Company Information

Splashtop
Founded: 2006
United States
www.splashtop.com/products/remote-access

Alternatives

Alternatives

Categories

ISL Online helps IT teams and MSPs manage remote access across distributed device environments. With ISL AlwaysOn, teams can mass deploy unattended access agents, organize computers into groups, and connect to managed systems without end-user interaction. The platform supports remote command execution, RDP and SSH tunneling, session recording, audit logs, 2FA, SSO, and role-based access controls. ISL Online also integrates with ITSM, RMM, PSA, and endpoint management platforms such as ServiceNow, Microsoft Intune, Barracuda RMM, Autotask PSA, HaloITSM, SuperOps, and PDQ Connect. Deployment options include cloud, self-hosted, and Managed Private Cloud.

ISL Online is remote desktop software for secure attended and unattended access to Windows, macOS, Linux, iOS, and Android devices. IT teams, MSPs, and enterprises use it to access, control, troubleshoot, and manage remote computers from any location. Features include file transfer, multi-monitor navigation, session recording, remote command execution, RDP and SSH tunneling, and persistent unattended access through ISL AlwaysOn. Connections can be established without VPN access or complex firewall changes. ISL Online is available as cloud, self-hosted, or Managed Private Cloud software. Mobile apps are included at no additional cost with Cloud and Server licenses.

ISL Online is remote support software for IT help desks, support teams, MSPs, and enterprises that need to troubleshoot and resolve issues on Windows, macOS, Linux, iOS, and Android devices. Technicians can provide attended support with remote control, file transfer, multi-monitor navigation, chat, audio/video, session recording, session handoff, and remote command execution. For recurring support needs, ISL AlwaysOn enables unattended access. Connections can be established without VPN access or complex firewall changes. ISL Online supports cloud, self-hosted, and Managed Private Cloud deployment, with security features including AES 256-bit end-to-end encryption, 2FA, SSO, audit logs, and role-based access controls.

ISL Online enables secure remote access to workplace computers for organizations with remote, hybrid, or distributed teams. Authorized users can connect to remote Windows, macOS, and Linux systems from another location, while IT teams can also support users when technical issues arise. ISL AlwaysOn provides persistent unattended access without requiring someone to be present at the remote device. Users can transfer files, navigate multiple monitors, and use RDP or SSH tunneling without setting up a VPN or changing firewall configuration. ISL Online is available as cloud, self-hosted, or Managed Private Cloud software, with security features including AES 256-bit end-to-end encryption, 2FA, SSO, audit logs, and role-based access controls.

ISL Online provides secure screen sharing for remote support sessions, allowing IT professionals to view and control a remote user’s device while troubleshooting issues. Technicians can switch between multiple monitors, transfer files, and communicate through chat or audio/video. Sessions can also be recorded, paused, resumed, or transferred between operators. ISL Online supports remote access across Windows, macOS, Linux, iOS, and Android devices. Security features include AES 256-bit end-to-end encryption, 2FA, SSO, audit logs, session recording, and role-based access controls, making it suitable for professional support environments where secure access and traceability are important.

Categories

IT Management Features

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Remote Desktop Features

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Work Features

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Screen Sharing Features

Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording

IT Management Features

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Remote Desktop Features

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

File Sharing Features

Audit Trail
Chat / Messaging
Collaboration
Document Management
Drag & Drop
Electronic Signature
Encryption
File Synchronization
Search
User Management
Version Control
Workflow Management

Integrations

Freshdesk
ServiceNow
SuperOps
Active Directory
Autotask PSA
Avast Business Premium Remote Control
BMC Helix ITSM
Barracuda PST Enterprise
CyberFOX Password Manager
Deepser
Devolutions Remote Desktop Manager
Freshservice
HaloITSM
Heimdal Remote Desktop
Indent
LanScope Cat
Microsoft Intune
NinjaOne
PDQ Connect
ThreatAware

Integrations

Freshdesk
ServiceNow
SuperOps
Active Directory
Autotask PSA
Avast Business Premium Remote Control
BMC Helix ITSM
Barracuda PST Enterprise
CyberFOX Password Manager
Deepser
Devolutions Remote Desktop Manager
Freshservice
HaloITSM
Heimdal Remote Desktop
Indent
LanScope Cat
Microsoft Intune
NinjaOne
PDQ Connect
ThreatAware
Claim Splashtop Remote Access and update features and information
Claim Splashtop Remote Access and update features and information