IMsupporting vs. Social Intents Comparison


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Headquartered in San Francisco, it operates worldwide. 8,478 Ratings Visit Website Jobma Jobma is an intelligent, human-first hiring system trusted by companies worldwide. It offers a range of AI-enabled interview intelligence and automation tools, including asynchronous one-way video interviewing, agentic AI interviewing, live video interviewing, interview scheduling, technical assessments, and more. The platform is built with ethical AI at its core, with features like AI scoring and summarization to minimize bias, and features like AI proctoring and candidate ID verification to prevent interview fraud. 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About IMsupporting is a hybrid AI-powered live chat platform designed to help organisations deliver fast, accurate and secure customer support. Combining real-time human chat with advanced AI automation, IMsupporting can answer questions, triage enquiries, guide users through workflows, and hand over to a human operator instantly when needed. The platform includes built-in document understanding and RAG search, allowing the AI to respond using your own verified knowledge, FAQs and PDFs. IMsupporting offers full multi-tenant isolation, powerful reporting, operator dashboards, and a fully customisable chat widget that can be embedded on any website. With secure UK hosting and GDPR-compliant data handling, it is ideal for councils, police forces, public-sector teams and private businesses that require reliability, privacy and flexibility. IMsupporting helps reduce workload, improve response times and modernise digital engagement with intelligent automation and seamless human support.	About Social Intents brings AI-powered live chat and chatbot automation directly into the collaboration tools your business already uses—Microsoft Teams, Slack, Google Chat, Zoom, and Webex—so your team can engage website visitors without switching platforms. Easily launch advanced ChatGPT, Gemini, and Claude AI chatbots with one click—no coding required. Automate up to 75% of your customer conversations by training your AI assistant on your website content, help docs, and knowledge base. Deliver fast, intelligent answers to common questions and boost your conversion rates with 24/7 automated support. When customers need a human touch, seamlessly escalate chats to your support or sales team inside your existing collaboration environment. Provide real-time live chat, sales assistance, and after-hours customer support—all from tools like Microsoft Teams, Slack, and Google Chat. Whether you're improving customer satisfaction, or capturing more leads, Social Intents can help.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Not Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Live chat plugin for websites and business owners	Audience Live chat and AI Chatbot software for anyone wanting to chat with website visitors directly through Microsoft Teams, Slack, Google, and Zoom
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing £49.99 From £49.99 Per Month with Hybrid AI Free Version Not Supported Free Trial Supported	Pricing $39 per month Billed monthly or annually. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information IMsupporting Founded: 2015 United Kingdom imsupporting.com	Company Information Social Intents Founded: 2017 United States www.socialintents.com
Alternatives ChatMarshal	Alternatives Botsonic Writesonic
Tidio	Heyy
ChatSupport AnywhereWorks	Heyday AI Hootsuite
Chat Outsource	Ochatbot Ometrics
CareColl Intellial Solutions View All	AiChat View All
Categories Live Chat Supported	Categories AI Chatbots Supported Chatbot Supported Conversational AI Supported Conversational Commerce Supported Conversational Marketing Supported Conversational Support Supported Customer Communications Management Supported Customer Service Supported Help Desk Supported Live Chat Supported
Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Supported Offline Form Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported	Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Not Supported Offline Form Supported Proactive Chat Supported Screen Sharing Not Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported Show More Features Chatbot Features Call to Action Supported Context and Coherence Not Supported Human Takeover Supported Inline Media / Videos Supported Machine Learning Not Supported Natural Language Processing Supported Payment Integration Not Supported Prediction Not Supported Ready-made Templates Not Supported Reporting / Analytics Supported Sentiment Analysis Not Supported Social Media Integration Supported Conversational AI Features Code-free Development Supported Contextual Guidance Supported For Developers Supported Intent Recognition Supported Multi-Languages Supported Omni-Channel Supported On-Screen Chats Supported Pre-configured Bot Supported Reusable Components Supported Sentiment Analysis Supported Speech Recognition Supported Speech Synthesis Supported Virtual Assistant Not Supported Conversational Marketing Features Appointment Scheduling Supported Audience Segmentation Supported Chatbot Supported Email Automation Supported Group Messaging Supported Human Handover Supported Lead Distribution Supported Lead Qualification Supported Mobile Messaging Supported Multi-Channel Communication Supported Product Recommendations Supported Video Chat Supported Customer Communications Management Features Batch Communications Supported Chat / Messaging Supported Content Management Not Supported Email Distribution Not Supported Interactive Content Not Supported Multi-Channel Communications Supported On-Demand Communications Supported Personalization Supported Print Management Not Supported Template Management Not Supported Video Content Not Supported Customer Service Features Alerts / Escalation Supported Appointment Management Not Supported Call Center Management Supported Email Management Not Supported Knowledge Base Not Supported Live Chat Supported Performance Metrics Supported Queue Management Supported Self Service Portal Supported Social Media Integration Supported Surveys & Feedback Supported Virtual Assistant Supported Workflow Management Not Supported Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Not Supported Email Integration Not Supported Incident Management Not Supported Interaction Tracking Not Supported IT Asset Management Not Supported Knowledge Base Not Supported Known Issue Management Not Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Not Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Not Supported Ticket Management Not Supported
Integrations Shopify Supported WordPress Supported ChatGPT Not Supported Cisco Webex Not Supported Claude Not Supported Easyflow Not Supported Facebook Messenger Not Supported Gemini Not Supported Gemini Enterprise Not Supported Gmail Not Supported Google Chat Not Supported Microsoft Teams Not Supported Slack Not Supported Weebly Supported WhatsApp Not Supported Wix Not Supported Zapier Not Supported Zoom Not Supported Show More Integrations View All 3 Integrations	Integrations Shopify Supported WordPress Supported ChatGPT Supported Cisco Webex Supported Claude Supported Easyflow Supported Facebook Messenger Supported Gemini Supported Gemini Enterprise Supported Gmail Supported Google Chat Supported Microsoft Teams Supported Slack Supported Weebly Not Supported WhatsApp Supported Wix Supported Zapier Supported Zoom Supported Show More Integrations View All 17 Integrations
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