Hotjar vs. Smartlook Comparison


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		Related Products GetResponse GetResponse is a lifecycle automation platform for businesses that want to drive more consistent, repeatable revenue across the entire customer journey. We help you move customers from first touch to first purchase, repeat purchase, and reactivation - using email, SMS, push notifications, and lifecycle automation across every stage of the customer journey With built-in deliverability, behavioral triggers, and deep integrations, you can launch faster, reduce manual work, and turn your lifecycle into a predictable revenue system. No disconnected tools. No campaign chaos. Just one system designed to move customers forward. 1,798 Ratings Visit Website GWI Every year, we survey over a million people around the world so businesses can understand changing consumer behavior in seconds. Designed for busy teams, our platform makes it easy to get what you need, analyze it how you want, and share it with your teams. Pinpoint your perfect customer from over 250K+ profiling points. Apply question charts to unlock insights into what your audience thinks, feels, and does. Collate data and charts to build your story and share it with your team. Overlay multiple data points for in-depth data analysis. Gain unparalleled insight into consumers with survey data that reflects the views, interests, and behaviors of billions of real people across the globe. We ask consistent survey questions in every region. Zero in for granular insights on local markets or zoom out for a global view. Understand what consumers really think about you and your competitors with insights on all the big names. 198 Ratings Visit Website SiteMinder SiteMinder’s high-converting online hotel booking engine empowers you to maximize bookings from your hotel website and reduce dependency on third-party sales channels. Grow your direct online bookings with zero commission. Make booking easy for your guests. Simple 2-step booking process. Mobile-friendly so guests can book on all devices. Slick and modern design allows you to visually present your hotel’s offering in the best way possible. Remove manual entry and guesswork with automation. Reach, attract, and convert more guests with SiteMinder’s platform. SiteMinder’s #1 ranked Booking Engine brings demand right to your front door. Available with the world’s leading hotel commerce platform and designed from the ground up to optimise every step of the direct hotel booking experience, this is your chance to control your booking journey. 671 Ratings Visit Website Kevel Kevel (previously Adzerk) gives you the APIs needed to quickly build your own fully-customized ad server for sponsored listings, internal promotions, native ads, and more – so you can take back the Internet and drive more online revenue. Our award-winning platform handles over three billion API requests each day, and it’s helped industry leaders like Yelp and Ticketmaster shorten their build times by more than 90%. 96 Ratings Visit Website NINJIO NINJIO lowers human-based cybersecurity risk through engaging training, personalized testing, and insightful reporting. Our multi-pronged approach to training focuses on the latest attack vectors to build employee knowledge and the behavioral science behind human engineering to sharpen users’ intuition. The proprietary NINJIO Risk Algorithm™ identifies users’ social engineering vulnerabilities based on phishing simulation data and informs content delivery to provide a personalized experience that changes individual behavior. With NINJIO you get: - NINJIO AWARE attack vector-based training that engages viewers with Hollywood style, micro learning episodes based on real hacks. - NINJIO PHISH3D simulated phishing identifies the specific social engineering tricks most likely to fool users in your organization. - NINJIO SENSE is our new behavioral science-based training course that shows employees what it “feels like” when hackers are trying to manipulate them. 416 Ratings Visit Website VisitUs Reception Internationally recognized organizations such as Yamaha, Nespresso and government authorities have already successfully integrated our visitor management software into their operations They can instantly notify staff of guest arrivals and deliveries, access live visitor tracking, enhance their guest experience and much more – now so can you! Eliminate Paperwork, Automate Guest Logs And Increase Staff Productivity With This Revolutionary Visitor Management System! Seeking ways to improve your front desk and guest reception processes? Or do you want to track visitor hours, automate paper-based sign in and update your site evacuation procedures? Then it’s time to make the switch to VisitUs Reception, the industry leading Visitor Management System taking the business-world by storm. 86 Ratings Visit Website KUKUI Kukui's All-in-One Success Platform is a robust integrated marketing software solution that helps businesses in the automotive repair industry to grow their brand and take it to the next level. Kukui offers tools for conversion rate optimization, POS integration, email marketing and retention as well as revenue tracking. 80 Ratings Visit Website Bitdefender Ultimate Small Business Security Bitdefender Small Business Security delivers enterprise-grade, layered cyber-protection designed specifically for small organizations. It covers Windows, macOS, iOS, and Android devices with centralized, easy-to-use management, so businesses without a dedicated IT staff can deploy and monitor security from one dashboard. Key features include multi-layered endpoint protection (machine learning, behavioral analytics, real-time monitoring, process termination, and rollback) to prevent known and unknown threats. It offers ransomware prevention and mitigation (detecting abnormal encryption attempts and restoring files from backups), fileless attack protection (memory/back-injection interference, script blocking), phishing & fraud prevention (blocking deceptive sites and warning users), and advanced exploit protection (real-time shield of browsers, Office apps, Adobe Reader) for comprehensive endpoint defense. 3 Ratings Visit Website Visual Visitor AI Sales Rep with Person-Level Website Identification Identify and Influence Your Engaged Website Visitors into Sales-Ready Leads – Before You Commit a Single Working Hour. Lower Funnel, Higher Value Leads Using our advanced WebID +Person identification technology, we uncover and identify the most engaged visitors to your site. - 40 points of data about each prospect, including first name, last name, email address, and more. - Engaged, But Anonymous: These prospects are conducting online research but haven’t met with your sales team yet. - These visitors are deep in your sales funnel, spending time on your key ‘buying pages’ but remaining unknown to you. - Our AI Sales Rep identifies and gently engages with these visitors, influencing them to express interest. This is 100% automated. Leverage the power of AI to turn your website visitors into meeting-ready leads effortlessly. 251 Ratings Visit Website Safetica Safetica’s Intelligent Data Security protects sensitive data where teams work, using powerful AI to deliver contextual awareness, reduce false positives, and stop real threats without disrupting productivity. With Safetica, security teams can maintain visibility and control over sensitive data, stay ahead of insider risks, maintain compliance, and secure sensitive cloud-based data. ✔️ Data Protection: Classify, monitor and control sensitive data across devices and clouds in real time. ✔️ Insider Risk and User Behavior: Spot risky behavior, detect intent, and stop insider threats to stay ahead of the careless handling of sensitive data, compromised user accounts and malicious user activity. ✔️ Compliance and Data Discovery: Prove compliance with audit-ready reporting for data in use, in motion, and at rest. ✔️ Cloud Security: Protect Microsoft 365, cloud, and file-sharing platforms to secure sensitive cloud-based data. 415 Ratings Visit Website
About Understand how users are really experiencing your site without drowning in numbers. Traditional web analytics tools help you analyze traffic data. But numbers alone can’t tell you what users really do on your site — Hotjar will. Track Customer Satisfaction (CSAT), Net Promoter Score (NPS®) & the Voice Of Customer (VOC). Eliminate guesswork by watching Session Recordings and see how people are really using your product. Empathize with your users and see where they get stuck. Look at user behavior and ask the right questions at the right time. Hotjar works out of the box on most popular platforms. Visualize behavior – Understand what users want, care about and do on your site by visually representing their clicks, taps and scrolling behavior – which are the strongest indicators of visitor motivation and desire. See what your users see – Eliminate guesswork with Recordings of real visitor behavior on your site.	About Smartlook is a qualitative analytics solution for websites and mobile apps helping over 300,000 businesses of all sizes and industries answer the "whys" behind their users' actions. Eliminate the guesswork and discover real, actionable reasons. With a unique feature set, Smartlook finally gives you a way to understand user behavior at the micro level. Always-on visitor recordings show you what every last visitor does on your website or app, while automatic event tracking lets you know how (and how often) your visitors do specific things. You can then build conversion funnels to see your conversion rates as well as uncover why people are churning. Heatmaps for websites give you mass data about where most people click, scroll, hover, and otherwise interact with your pages. Ranked within the Top 100 Software Products in the 2019 G2 Crowd Awards, Smartlook services customers like O2, Miele, Hyundai, and Kiwi. It can also record games developed in the Unity engine.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Marketers, product managers, and UX designers	Audience Mobile & Web Developers, UX Designers, Digital Marketing, Analysts
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $99 per month Free Version Free Trial	Pricing $39 per month Free package: 1,500 sessions/month Startup package: $39/month for 5,000 sessions/month Business package: $95/month for 15,000 sessions/month Ultimate package: contact Smartlook for more pricing information Free Version Free Trial
Reviews/Ratings Overall 4.8 / 5 ease 4.7 / 5 features 5.0 / 5 design 4.8 / 5 support 4.4 / 5 Read all reviews	Reviews/Ratings Overall 4.8 / 5 ease 4.9 / 5 features 4.5 / 5 design 4.6 / 5 support 4.8 / 5 Read all reviews
Pros & Cons from Real Users Pros It is easy to use and the recordings were eye-opening! We would show recordings of users struggling with certain aspect of our large site to committee members, and everyone was amazed. We use those results to not only implement need change, but visual proof to justify those changes. Hotjar has an easy to use interface and simple integration with other apps. The ability to gather feedbacks and surveys. The heatmaps and recordings are user-friendly, meaning that everyone can understand what they're seeing without advanced training. The feedback and survey tools are extremely reliable and feature-rich too. Implementation is super-easy. Hotjar provides an easy way to see the views and interaction your website are getting. Even with being a "numbers person" I still enjoy this platform and how it makes it so easy to view the data provided. It helps my team and I understand what things need to stay the same on our website and what changes need to be made. Hotjar offers best of the class visual analytics through heat map. it is a great tool to study the user behaviour of your visitors and helps in deciding and placing the call to action buttons on the most interacted section of the page. The integration part is very easy for most of the website and one bonus with it- doesn't affect the page loading time. Cons None that I can think of - it has done so much for us in a short time. Reports are helpful but required more option for customization It would be great to see the data in real time, perhaps even for recordings. The tool satisfies our needs to full extent nonetheless. So far I haven't found any cons, but I am newer to the platform. It is one of the best and easy to use virtual analytics. No Cons.	Pros & Cons from Real Users Pros With the use of Smartlook's funnel analysis tools, companies can monitor and examine the actions customers take on their website to accomplish particular objectives. For better understanding and execution of the conversion process, this functionality is essential. Help to find where users are struggling on websites and apps. Provides the best solutions for improving user experience. - Everything is briefly represented on the dashboard. - You can record sessions for auditing. - It saves every detail of traffic from IP to location and gives an accurate report. Since using Smartlook, we have been able to track our website activity in detail; we can get details of time, location, unlimited recordings of visitor sessions through our website, and more. It is as helpful as it is easy to access and use; we can devise strategies and implement improvements to provide a better experience, and their technical support is exceptional. Setting up screen and sharing recordings with my clients is now easy and within minutes. I addition it also allows UID to be passed to the Smartlook app. Cons Although Smartlook offers strong visual analytics, some users might feel that it has less complex reporting choices than more specialist analytics tools. Extra tools could be needed for businesses with complicated reporting requirements. There are no cons about this product, but I feel price should be more affordable. The price could be more reasonable. Mobile applications need few improvements. I have had no problems with this tool; it has been beneficial. However, I consider that the price is somewhat high and may represent a limitation for small businesses. It has crucial analytical data but it would even be more great if Heatmaps can show % clicks on map.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Hotjar Founded: 2014 Malta www.hotjar.com	Company Information Smartlook Founded: 2016 Czech Republic www.smartlook.com/
Alternatives Smartlook	Alternatives Mouseflow
Extellio Extellio International AB	Adora
Userback	Skippership
Mouseflow	Fullstory
WebMaxy Analyzer WebMaxy View All	UserX View All
Categories Conversion Rate Optimization Customer Experience Customer Feedback Customer Journey Mapping Tools Customer Retention Heatmap Marketing Analytics Session Replay Survey Usability Testing User Research UX Visual Feedback Web Analytics Website Optimization Tools	Categories AB Testing Conversion Rate Optimization Customer Experience Digital Analytics Heatmap Marketing Analytics Mobile App Analytics Mobile App Optimization Predictive Analytics Product Analytics Session Replay UX Web Analytics
Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis Heatmap Features Behavioral Mapping Dashboard Dynamic Maps Element Analytics Embeddable Maps For Sales For Science Radial Mapping Territorial Mapping Website Analytics Marketing Analytics Features A/B Testing Campaign Management Channel Attribution Customer Journey Mapping Dashboard Performance Metrics Predictive Analytics ROI Tracking Social Media Metrics Website Analytics Session Replay Features Eye Tracking Form Analytics Heatmaps Mouse Tracking Optimization Tools Session Recording Surveys User Experience Analysis User Feedback Visitor Segmentation UX Features Animation For Mobile For Websites Heatmaps Prototyping Screen Activity Recording Unmoderated Testing Usability Testing User Journeys User Research Web Analytics Features Campaign Management Conversion Tracking Form Analytics Goal Tracking Keyword Tracking Multiple Site Management Pageview Tracking Referral Source Tracking Site Search Tracking Time on Site Tracking User Interaction Tracking Show More Features Customer Feedback Features Alerts / Notifications Behavior Analytics Bug Reports Community Feedback Tools Live Chat Negative Feedback Management Net Promoter Score (NPS) Screenshot / Screen Capture Surveys User Testing Tools Video Feedback Visual Feedback Tools Voice of the Customer (VoC) Website Feedback Customer Journey Mapping Tools Features Action Management Attribution Modeling Behavioral Analytics Collaboration Customer Profiles Data Import / Export Predictive Analytics Surveys & Feedback Templates Survey Features Custom Survey URLs Data Analysis Tools Email Marketing Mobile Survey Offline Response Collection Paper Survey Question Branching Question Library Site Intercept Survey Skip Logic Supports Audio / Images / Video Website Optimization Tools Features Competitor Analysis Content Management Keyword Research Tools Link Management Performance Metrics Problem Area Alerts	Heatmap Features Behavioral Mapping Dashboard Dynamic Maps Element Analytics Embeddable Maps For Sales For Science Radial Mapping Territorial Mapping Website Analytics Marketing Analytics Features A/B Testing Campaign Management Channel Attribution Customer Journey Mapping Dashboard Performance Metrics Predictive Analytics ROI Tracking Social Media Metrics Website Analytics Session Replay Features Eye Tracking Form Analytics Heatmaps Mouse Tracking Optimization Tools Session Recording Surveys User Experience Analysis User Feedback Visitor Segmentation UX Features Animation For Mobile For Websites Heatmaps Prototyping Screen Activity Recording Unmoderated Testing Usability Testing User Journeys User Research Web Analytics Features Campaign Management Conversion Tracking Form Analytics Goal Tracking Keyword Tracking Multiple Site Management Pageview Tracking Referral Source Tracking Site Search Tracking Time on Site Tracking User Interaction Tracking Show More Features AB Testing Features Audience Targeting Campaign Segmentation Funnel Analysis Heatmaps Landing Pages / Web Forms Multivariate Testing Split Testing Statistical Relevance Analysis Surveys Test Scheduling Visual Editor Mobile App Analytics Features A/B Testing Channel Attribution Cohort Analysis Funnel Analysis In-App Events Tracking Push Notifications Retention Tracking Revenue Tracking Uninstall Tracking Predictive Analytics Features AI / Machine Learning Benchmarking Data Blending Data Mining Demand Forecasting For Education For Healthcare Modeling & Simulation Sentiment Analysis Product Analytics Features Attribution Automatic Data Capture Churn Reporting Customer Feedback Collection Customer Guidance Customer Journey Analytics Data Export Data History Retention Data Labeling Product Engagement Scoring Real-Time Data Analysis Touchpoint Analytics User Segmentation
Integrations Axis LMS Clym Kameleoon Nekton.ai Shopify Stackreaction Unbounce Weebly WordPress Beam AI Boxmode Complianz CookieYes Hello Customer Jimdo Kamili Magento Phonesites Product Fruits Raisely Show More Integrations View All 93 Integrations	Integrations Axis LMS Clym Kameleoon Nekton.ai Shopify Stackreaction Unbounce Weebly WordPress Beam AI Boxmode Complianz CookieYes Hello Customer Jimdo Kamili Magento Phonesites Product Fruits Raisely Show More Integrations View All 18 Integrations
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