Hiver vs. Topicbox Comparison


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Hiver	Topicbox
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Hiver: About Hiver is a Gmail-centric customer service solution that helps teams across the organization collaborate on shared inboxes like services@, orders@, support@. It’s the most frictionless, natural way for teams to handle customer email communication as it works right inside Gmail. It helps customer-facing teams collaborate better and make sure all queries are answered on time, by the right people. Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Canva, Lonely Planet, Flexport, Pluralsight, Oxford Business Group, and Upwork, among others, are powered by Hiver.	Topicbox: About Sort and store knowledge by team, project or topic. Your organization’s News Center gives you an up-to-the-minute overview. Give teams in any location a chance to contribute when they are online. Reference any email conversation with a simple web link. Give new team members history and context from day one. Share institutional knowledge with access to the right topics plus a powerful search. Endless CC lists drop people out (or force people in!). Share better knowing the right group gets the message. Give people the flexibility to subscribe to topics of interest, and customize if they’d like messages right away or in a daily summary. As a product of Fastmail, Topicbox provides the same passionate customer-focused support. We love our customers and pride ourselves on bringing the best email experience to all of our users.
Hiver: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Not Supported Android Supported Chromebook Not Supported	Topicbox: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Hiver: Audience Hiver is great for teams that want to manage customer communication right from their Gmail and Google Apps accounts.	Topicbox: Audience Team Communication solution for companies
Hiver: Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Topicbox: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
Hiver: API Offers API Not Supported	Topicbox: API Offers API Not Supported
Hiver: Screenshots and Videos View more images or videos	Topicbox: Screenshots and Videos View more images or videos
Hiver: Pricing $15 per user per month - Hiver Lite ($15 per user per month) - Hiver Pro ($39 per user per month) - Hiver Elite ($59 per user per month) Free Version Not Supported Free Trial Supported	Topicbox: Pricing $10 per month Free Version Not Supported Free Trial Supported
Hiver: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Topicbox: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Hiver: Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Topicbox: Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Hiver: Company Information Hiver Founded: 2011 United States hiverhq.com	Topicbox: Company Information Topicbox Founded: 2017 Australia www.topicbox.com
Hiver: Alternatives Help Scout 4.6 out of 5 stars	Topicbox: Alternatives Shortwave
Hiver: Desk365	Topicbox: SEDNA SEDNA Systems
Hiver: FreeChat Popupsmart	Topicbox: Twist Doist
Hiver: Zendesk 4.3 out of 5 stars	Topicbox: Spike 5.0 out of 5 stars
Hiver: Front 4.3 out of 5 stars View All	Topicbox: Kerio Connect Aurea 2.0 out of 5 stars View All
Hiver: Categories AI Customer Service Supported Collaboration Supported Conversational Support Supported Customer Service Supported Email Management Supported Help Desk Supported Issue Tracking Supported Remote Work Supported Task Management Supported	Topicbox: Categories Email Management Supported Productivity Supported Team Communication Supported
Hiver: Email Management Features Data Recovery Not Supported Email Archiving Not Supported Email Deletion Not Supported Email Discovery Not Supported Email Monitoring Supported Email Recall Not Supported Queue Manager Supported Response Management Supported Routing Supported Shared Inboxes Supported Signature Management Not Supported Spam Blocker Not Supported Whitelisting / Blacklisting Not Supported Show More Features Collaboration Features Brainstorming Not Supported Calendar Management Not Supported Chat / Messaging Supported Contact Management Not Supported Content Management Not Supported Document Management Not Supported Project Management Supported Real Time Editing Supported Task Management Supported Version Control Not Supported Video Conferencing Not Supported Customer Service Features Alerts / Escalation Not Supported Appointment Management Not Supported Call Center Management Not Supported Email Management Supported Knowledge Base Not Supported Live Chat Not Supported Performance Metrics Not Supported Queue Management Not Supported Self Service Portal Not Supported Social Media Integration Not Supported Surveys & Feedback Not Supported Virtual Assistant Not Supported Workflow Management Not Supported Help Desk Features Alerts / Escalation Not Supported Automated Routing Not Supported Community Forums Not Supported Customizable Branding Not Supported Document Storage Not Supported Email Integration Not Supported Incident Management Supported Interaction Tracking Not Supported IT Asset Management Not Supported Knowledge Base Supported Known Issue Management Not Supported Live Chat Supported Multi-Channel Communication Not Supported Multiple Brands / Products Not Supported Network Monitoring Not Supported Real-time Chat Supported Self Service Portal Not Supported Service Level Agreement (SLA) Management Not Supported Ticket Management Not Supported Task Management Features Collaboration Supported Create Subtasks Supported Gamification Not Supported Gantt Charts Not Supported Mobile Access Supported Percent-Complete Tracking Not Supported Progress Tracking Supported Recurring Tasks Not Supported Reporting/Analytics Supported Spreadsheet View Not Supported Task Board View Supported Task Planning Not Supported Task Scheduling Not Supported Task Tracking Supported Time Tracking Not Supported To-Do List View Supported	Topicbox: Email Management Features Data Recovery Not Supported Email Archiving Supported Email Deletion Not Supported Email Discovery Not Supported Email Monitoring Not Supported Email Recall Not Supported Queue Manager Not Supported Response Management Not Supported Routing Not Supported Shared Inboxes Supported Signature Management Not Supported Spam Blocker Not Supported Whitelisting / Blacklisting Not Supported Show More Features Productivity Features Collaboration Supported Database Creation Not Supported Document Creation Not Supported File Sharing Supported Notes Management Not Supported Office Suite Not Supported Presentation Tools Not Supported Project Management Supported Task Management Supported Team Chat Not Supported Team Communication Features Activity / News Feed Not Supported Audio Calls Not Supported Calendar Management Not Supported Chat / Messaging Not Supported Discussion Threads Supported File Sharing Not Supported Mobile Access Not Supported Push Notifications Not Supported Search Supported Surveys & Feedback Not Supported Task Management Not Supported Video Conferencing Not Supported
Hiver: Integrations Aircall Supported Slack Supported Stackreaction Supported Workers by Delos Supported Wufoo Supported Zapier Supported View All 6 Integrations	Topicbox: Integrations Aircall Not Supported Slack Not Supported Stackreaction Not Supported Workers by Delos Not Supported Wufoo Not Supported Zapier Not Supported
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