Higher Logic Thrive

Higher Logic Thrive

Higher Logic
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About

Create powerful member experiences quickly and simply with Higher Logic Thrive. An integrated platform that’s designed for associations. Purpose built for associations to create an engaging member experience. Get started fast with out of the box templates. Simplify your technology with one integrated platform. Our platform is designed to increase engagement, loyalty and retention and is scalable and fully responsive to fit the specific needs of your organization. Our platform allows your community to engage and connect with members, customers and volunteers, find answers to burning questions, share best practices, insights, issues and relevant content at any time, on any device. Join the Higher Logic movement of over 350,000 successful communities with over 25,000,000 community members around the world.

About

Influitive allows you to build a community of advocates and invite your customers, developers, partners, and employees to complete challenges, referrals, product reviews, social media posts, and more. As they complete these personalized challenges—which can be targeted to groups or individuals—they automatically earn points, badges, and levels to redeem professional perks and privileges. Easily visualize and report on all activities completed and the ROI of those activities, while integrating with your CRM and marketing automation platform to guide members through the entire customer journey.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations of all sizes

Audience

B2B companies

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 4.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 4.9 / 5
ease 4.8 / 5
features 4.4 / 5
design 4.9 / 5
support 4.4 / 5

Pros & Cons from Real Users

Pros

  • Robust community set up, digital library resource, great customer support, interface integrates well with other sites.

Cons

  • Limited functionality as a website, although it does its best.

Pros & Cons from Real Users

Pros

  • Influitive has been a leader in this space and provides tons of thought leadership and guidance on how to build and manage an effective advocacy and engagement program. Additionally, they deliver webinars and materials to keep administrators "on their game" throughout the year and highlight the successes of their customers. The tool itself is relatively flexible to meet individual needs (can turn features on & off, sign-on feature options, etc.) and has enough pre-baked content to get you going. The Influitive team is also highly responsive, whether to smaller technical questions or larger strategic ones.
  • - Intuitive user interface. - Has saved us so much time trying to identify advocates - Super quick and helpful support (both CSM and support team) - It feels like they really listen to their customers and the feedback they are given. - Overall an incredible and helpful platform.
  • You can really grow an advocacy program with this tool. I like the gamification and automation of rewards. The UX is really nice and you can now do more with branding your hub. Some of the new features are super helpful - like lenses, to be able to see exactly what the hub looks like in the eyes of your customer - this was lacking before.
  • Influitive allows my company to have a customer-driven space for our most active and excited clients to promote our products. Customer service is incredible.
  • Influitive is a great way to organize and empower your organizations top customers, and to keep them happy and engaged. This pool of customers is the best resource for many things from product feedback to references and Influitive helps make it all happen.

Cons

  • Integrations can be difficult to work with, so if that's important to you, get your technical folks involved before making a decision.
  • - There are some minor feature upgrades that we could get faster but working for a software company, I know that product updates can take time.
  • The support has been lacking in the past, however, I have noticed significant improvements in the past year. The account management teams seem more customer-oriented as well. Running 2 hubs from one instance proves challenging - the UI of the admin side of the hub makes managing challenges difficult, visually. The custom reporting is complicated.
  • Influitive is constantly re-evaluating features, putting out beta testing, and growing with feedback.
  • Not much to say for cons - there are little issues that come up, but Influitive is pretty good about listening to customer feedback.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Higher Logic
Founded: 2007
United States
www.higherlogic.com

Company Information

Influitive
Founded: 2010
Canada
influitive.com

Alternatives

Alternatives

Kommo

Kommo

QSOFT
Club

Club

Club (formerly Brandbassador)

Categories

Categories

Community Features

Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Social Networking Features

Activity / News Feed
Advertising Management
Blogs
Data Security
Event Management
Group Management
Media Library
Privacy Options
Real-time Chat
Social Media Integration
Social Media Tagging
User Profiles

Community Features

Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Advocacy Features

Advocate Management
Campaign Management
Communication Management
Community Management
Gamification
Referral Tracking
Reporting/Analytics
Rewards Program
Social Engagement

Customer Loyalty Features

Corporate Memberships
CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Employee Advocacy Features

Content Controls / Compliance
Content Library Creation
Mobile Access
Post Scheduling
Push / Email Notifications
Reporting / Analytics
Social Sharing Gamification
Tiered User Permissions

Referral Features

Affiliate Marketing
Campaign Management
Contact Management
Employee Referral Management
Feedback Management
Lead Engagement
Loyalty Program
Referral Tracking
Rewards Management

Integrations

Adobe Marketo Engage
Axis LMS
BlueConic
Engage AMS
Facebook
HubSpot Marketing Hub
I4A-MEMBERSHIP
Keap
Lineup
LinkedIn
Nucleus
Salesforce
Sendoso
Tango Card
TrustRadius
X (Twitter)
Zapier
Zendesk
aarwinMEP
eMembership for Labor Unions

Integrations

Adobe Marketo Engage
Axis LMS
BlueConic
Engage AMS
Facebook
HubSpot Marketing Hub
I4A-MEMBERSHIP
Keap
Lineup
LinkedIn
Nucleus
Salesforce
Sendoso
Tango Card
TrustRadius
X (Twitter)
Zapier
Zendesk
aarwinMEP
eMembership for Labor Unions
Claim Higher Logic Thrive and update features and information
Claim Higher Logic Thrive and update features and information
Claim Influitive and update features and information
Claim Influitive and update features and information