Helpwise vs. SupportBee Comparison


Helpwise 5.0 out of 5 stars	SupportBee
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Helpwise	SupportBee
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Helpwise: About Shared Inbox for your Team Email, SMS & WhatsApp accounts. Sharing email account login among team members is not scalable. Helpwise is an easy to use shared inbox for your team email accounts like help@, sales@, jobs@ etc. As business grows, it becomes a struggle to manage customer, sales or internal emails (billing, hiring) across the company. And, then we make a blunder by sharing email logins among team members. We understand the chaos that it creates because we have been through the same pain during our previous gigs & businesses. So, this is exactly why we built Helpwise - the shared inbox that really works! We all love Gmail, Outlook & other awesome email clients. So, we have made sure that Helpwise feels as easy as these common email services. Basically, you won't miss them here. Every team member will get own separate login to access same email address. So, no more password sharing. Better security with higher productivity!	SupportBee: About SupportBee’s support ticket system enables teams to organize, prioritize and collaborate on customer support emails. SupportBee’s shared inbox works just like email. We stay invisible to your customers, retaining the personal touch of email. However, unlike a traditional email inbox, we offer your team a frictionless way to collaborate by assigning tickets to teams and agents. Everyone knows exactly what they are responsible for and nothing slips through the cracks. Our integrated knowledge base software empowers your customers to help themselves. Your customers can find answers to their questions without having to write to customer support. KBee also integrates tightly with our Shared Inbox, which enables your team to easily insert links to relevant customer support articles when replying to your customers.
Helpwise: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	SupportBee: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Helpwise: Audience Teams that want a shared inbox solution for email, SMS, and WhatsApp	SupportBee: Audience Customer Service solution for companies
Helpwise: Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	SupportBee: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
Helpwise: API Offers API Not Supported	SupportBee: API Offers API Not Supported
Helpwise: Screenshots and Videos View more images or videos	SupportBee: Screenshots and Videos View more images or videos
Helpwise: Pricing No information available. Free Version Not Supported Free Trial Supported	SupportBee: Pricing $49 per month Free Version Not Supported Free Trial Not Supported
Helpwise: Reviews/Ratings Overall 5.0 / 5 ease 4.5 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	SupportBee: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Helpwise: Pros & Cons from Real Users Pros Easy way to manage multiple inboxes for a team in one dashboard. Can assign messages to each other as well. Love how easy it is to add inboxes for an entire team to manage and collaborate within. Streamlines support. Cons There are not any cons that I can think of for now. It's a little tricky to set up and UI/ux could be updated to simplify.
Helpwise: Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	SupportBee: Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Helpwise: Company Information Helpwise Founded: 2019 United States helpwise.io	SupportBee: Company Information SupportBee Founded: 2011 United States supportbee.com
Helpwise: Alternatives Front 4.3 out of 5 stars	SupportBee: Alternatives Sympoq Escon ltd
Helpwise: Microsoft Outlook Microsoft 4.7 out of 5 stars	SupportBee: EvantoDesk Evanto
Helpwise: Loop Email 5.0 out of 5 stars	SupportBee: Teamwork Desk Teamwork.com
Helpwise: Airmail	SupportBee: Zono Support Boxvibe Technologies
Helpwise: Mailtrim 4.5 out of 5 stars View All	SupportBee: Xupport VectraForge View All
Helpwise: Categories Email Clients Supported Email Management Supported Help Desk Supported	SupportBee: Categories Customer Service Supported Help Desk Supported
Helpwise: Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Supported Document Storage Not Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Not Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Not Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Not Supported Ticket Management Supported Show More Features Email Management Features Data Recovery Not Supported Email Archiving Supported Email Deletion Not Supported Email Discovery Not Supported Email Monitoring Supported Email Recall Not Supported Queue Manager Not Supported Response Management Supported Routing Supported Shared Inboxes Supported Signature Management Supported Spam Blocker Supported Whitelisting / Blacklisting Supported	SupportBee: Help Desk Features Alerts / Escalation Supported Automated Routing Not Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Not Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Not Supported Known Issue Management Not Supported Live Chat Not Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Not Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported
Helpwise: Integrations Pipedrive Supported Quickwork Supported Slack Supported Stackreaction Supported Trello Supported Zapier Supported Zoho CRM Supported Aritic PinPoint Not Supported CA Flowdock Not Supported Dialpad Support Supported Dropbox Supported FormCrafts Not Supported HubSpot CRM Supported HubSpot Customer Platform Supported HubSpot Marketing Hub Supported Integrately Supported Jira Not Supported Jira Work Management Not Supported KonnectzIT Supported WhatsApp Supported Show More Integrations View All 25 Integrations	SupportBee: Integrations Pipedrive Supported Quickwork Supported Slack Supported Stackreaction Supported Trello Supported Zapier Supported Zoho CRM Supported Aritic PinPoint Supported CA Flowdock Supported Dialpad Support Not Supported Dropbox Not Supported FormCrafts Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported HubSpot Marketing Hub Not Supported Integrately Not Supported Jira Supported Jira Work Management Supported KonnectzIT Not Supported WhatsApp Not Supported Show More Integrations View All 24 Integrations
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