Helpwise vs. SharedBox Comparison


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About Shared Inbox for your Team Email, SMS & WhatsApp accounts. Sharing email account login among team members is not scalable. Helpwise is an easy to use shared inbox for your team email accounts like help@, sales@, jobs@ etc. As business grows, it becomes a struggle to manage customer, sales or internal emails (billing, hiring) across the company. And, then we make a blunder by sharing email logins among team members. We understand the chaos that it creates because we have been through the same pain during our previous gigs & businesses. So, this is exactly why we built Helpwise - the shared inbox that really works! We all love Gmail, Outlook & other awesome email clients. So, we have made sure that Helpwise feels as easy as these common email services. Basically, you won't miss them here. Every team member will get own separate login to access same email address. So, no more password sharing. Better security with higher productivity!	About Manage customer support and communication directly from Slack. Send and receive emails, tweets and direct messages in Slack. Collaborate effectively on shared email and twitter accounts like support@your.domain without sharing passwords among team members. SharedBox connects to your Twitter account and any email you currently use. You can also get an @in.sharedbox.app email you can setup forwarding to. Twitter mentions, DMs and incoming emails to your connected email or your in.sharedbox.app email gets delivered to your preferred Slack channel. Review with your team and reply once ready. Every account comes with a support site your users can send and manage their support requests from. You get a free supportby.email subdomain and can also use your custom domain. No new installation or application required. Use a tool your team is already familiar with—Slack. Add multiple emails and Twitter accounts to your Slack workspace.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Teams that want a shared inbox solution for email, SMS, and WhatsApp	Audience Organizations that want a shared inbox and help desk tool built on Slack
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Supported	Pricing $19.00/month Free Version Supported Free Trial Not Supported
Reviews/Ratings Overall 5.0 / 5 ease 4.5 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros Easy way to manage multiple inboxes for a team in one dashboard. Can assign messages to each other as well. Love how easy it is to add inboxes for an entire team to manage and collaborate within. Streamlines support. Cons There are not any cons that I can think of for now. It's a little tricky to set up and UI/ux could be updated to simplify.	Pros & Cons from Real Users Pros #1- SharedBox also supports Slack app integrations. #2- Very convenient to respond to inbound emails. #3- Simple to integrate and implement. #4- It Supports Gmail, outlook, own domain emails and many services. Cons #1- We had an overall positive experience with it.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Helpwise Founded: 2019 United States helpwise.io	Company Information Everygood Founded: 2018 Nigeria sharedbox.app
Alternatives Front	Alternatives SharedInbox
Microsoft Outlook Microsoft	MailClark
Loop Email	Revo
Airmail	Twilert
Mailtrim View All	Mailbird View All
Categories Email Clients Supported Email Management Supported Help Desk Supported	Categories Email Management Supported
Email Management Features Data Recovery Not Supported Email Archiving Supported Email Deletion Not Supported Email Discovery Not Supported Email Monitoring Supported Email Recall Not Supported Queue Manager Not Supported Response Management Supported Routing Supported Shared Inboxes Supported Signature Management Supported Spam Blocker Supported Whitelisting / Blacklisting Supported Show More Features Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Supported Document Storage Not Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Not Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Not Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Not Supported Ticket Management Supported	Email Management Features Data Recovery Not Supported Email Archiving Not Supported Email Deletion Not Supported Email Discovery Not Supported Email Monitoring Supported Email Recall Not Supported Queue Manager Not Supported Response Management Supported Routing Not Supported Shared Inboxes Supported Signature Management Supported Spam Blocker Not Supported Whitelisting / Blacklisting Supported
Integrations Gmail Supported Slack Supported Dialpad Support Supported Dropbox Supported Google Workspace Not Supported HubSpot CRM Supported HubSpot Customer Platform Supported Integrately Supported JustCall Supported KonnectzIT Supported Microsoft 365 Not Supported Microsoft Outlook Not Supported Pabbly Connect Supported Pipedrive Supported Quickwork Supported Salesflare Supported Stackreaction Supported Twilio Supported WhatsApp Supported Zapier Supported Show More Integrations View All 25 Integrations	Integrations Gmail Supported Slack Supported Dialpad Support Not Supported Dropbox Not Supported Google Workspace Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported Integrately Not Supported JustCall Not Supported KonnectzIT Not Supported Microsoft 365 Supported Microsoft Outlook Supported Pabbly Connect Not Supported Pipedrive Not Supported Quickwork Not Supported Salesflare Not Supported Stackreaction Not Supported Twilio Not Supported WhatsApp Not Supported Zapier Not Supported Show More Integrations View All 6 Integrations
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