HelperHat vs. Smax AI Comparison


HelperHat Nunuworks Inc.	Smax AI VIK Solution Co., Ltd.	+	+
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About HelperHat is an AI-powered customer support software designed to assist businesses in providing affordable and reliable customer service from their websites. By installing HelperHat on your website, your business can offer 24/7 AI-powered customer support, ensuring that customer inquiries are handled efficiently, quickly, and accurately. Available on iOS, Android, and the Web, HelperHat makes it easy to manage customer support across all platforms. Key Features: AI-Powered Live Chat: Leverage advanced AI technology to deliver immediate, accurate responses using content directly from your website and uploaded files. Easy Integration: Compatible with 99.99% of websites, including WordPress, Shopify, Wix, and Squarespace. Simply add a snippet of code to get started. Real-Time Notifications: Receive instant push notifications and emails whenever a customer requests a live agent. Customizable Interface: Match the chat bubble color to your branding.	About Smax AI is All-in-One Sales & Engagement Automation platform designed for growing teams. It brings together AI-powered Live Chat, bot automation, and multi-channel tools to help you connect with leads, support customers, and drive conversions - all from one place. You can manage conversations from Facebook, Instagram, WhatsApp, Telegram, Line and your website in a single inbox, while AI agents handle FAQs, product consults, and order flows 24/7 based on your training data. With Smax AI, you can set up automated replies, remarketing campaigns, and lead captures to grow your audience - without coding. Built-in modules like loyalty cards, lucky wheels, and dynamic forms keep customers engaged and coming back. Smax AI also integrates directly with Meta Ads to sync customer actions for better targeting and ROAS, and works with the tools you already use. Whether you're running social commerce, eCommerce, or local business support, Smax AI helps you sell, support, and scale smart.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Not Supported Android Supported Chromebook Not Supported
Audience Startups and Small Businesses	Audience E-commerce & Social Commerce Sellers, Influencer-led Businesses & Creators, Local-based Businesses
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $20 All our prices are listed in USD 1000 AI Messages Included: Automate your customer support responses. After 1000 AI Messages: Pay only $5 for every additional 100 AI messages. Unlimited Live-Agent Messages: Talk to your customers without any worries. Unlimited Team Members: Grow your team with no "per-seat" fees. Unlimited Customer Inquiries: Handle unlimited customer support inquiries. Unlimited Supporting Files: Upload unlimited supporting files for AI learning. Automated Web Sync: All webpages are automatically synced for AI learning. AI Analytics: Granular analytics collected from every message & conversation. Spam Detection: AI automatically flags spam conversations or customers. Files & Images: Multimodal AI can understand various files and images. Conversation History: All customers' conversations are automatically saved. Conversation Categorization: AI automatically categorizes conversations. CSAT Scores: Customers can rate messages or conversations anonymously. Instant Notifications: Get instant email alerts and push notifications. Cross-Platform Support: Manage your account from the Web, iOS and Android. Accessibility: Works with screen readers and accessibility tools across devices. High Security: SSL encryption, secure servers, and firewalls keep data safe. Free Version Not Supported Free Trial Supported	Pricing $25/month $49/month $89/month $149/month Free Version Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Nunuworks Inc. Founded: 2020 Canada helperhat.com	Company Information VIK Solution Co., Ltd. Founded: 2018 United States smax.ai/en/
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GhostChat The Chat Widget LLC View All	Infobip View All
Categories Chatbot Supported Live Chat Supported	Categories Chatbot Supported Live Chat Supported
Chatbot Features Call to Action Supported Context and Coherence Supported Human Takeover Supported Inline Media / Videos Not Supported Machine Learning Not Supported Natural Language Processing Supported Payment Integration Not Supported Prediction Not Supported Ready-made Templates Not Supported Reporting / Analytics Supported Sentiment Analysis Supported Social Media Integration Not Supported Live Chat Features Canned Responses Not Supported Customizable Branding Supported Geo Targeting Not Supported Offline Form Not Supported Proactive Chat Not Supported Screen Sharing Not Supported Third Party Integration Not Supported Transfers / Routing Not Supported Website Visitor Tracking Not Supported	Chatbot Features Call to Action Supported Context and Coherence Supported Human Takeover Supported Inline Media / Videos Supported Machine Learning Not Supported Natural Language Processing Not Supported Payment Integration Supported Prediction Not Supported Ready-made Templates Supported Reporting / Analytics Supported Sentiment Analysis Not Supported Social Media Integration Supported Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Supported Offline Form Supported Proactive Chat Supported Screen Sharing Not Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Not Supported
Integrations Shopify Supported Claude Not Supported DeepSeek Not Supported Facebook Not Supported Facebook Messenger Not Supported Gemini Not Supported Gemini Enterprise Not Supported Gmail Not Supported Google Sheets Not Supported Grok Not Supported Groq Not Supported Instagram Not Supported LINE Not Supported Lark Not Supported OpenAI Not Supported Squarespace Supported Telegram Not Supported TikTok Shop Not Supported Wix Supported WordPress Supported Show More Integrations View All 4 Integrations	Integrations Shopify Supported Claude Supported DeepSeek Supported Facebook Supported Facebook Messenger Supported Gemini Supported Gemini Enterprise Supported Gmail Supported Google Sheets Supported Grok Supported Groq Supported Instagram Supported LINE Supported Lark Supported OpenAI Supported Squarespace Not Supported Telegram Supported TikTok Shop Supported Wix Not Supported WordPress Not Supported Show More Integrations View All 17 Integrations
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