HelpWire

HelpWire

Electronic Team, Inc.
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About

HelpWire is a user-friendly remote desktop service for quick IT assistance to home and business users. It provides on-demand support for Windows, macOS, and Linux devices, along with unattended access to Windows and macOS computers. Technicians can instantly access client systems to resolve issues promptly, eliminating costly on-site visits. Tailored for sole proprietors, small to medium IT support teams, MSPs, and help desks, HelpWire ensures effective remote client support. Top HelpWire features: Quick session initiation via URL On-demand and unattended remote access Support for Windows, macOS, and Linux Strong security with TLS/SSL and AES-256 encryption Team member invitations Multi-monitor viewing Rapid file transfer Multi-user chat Client directory Developed by Electronic Team, Inc.—a leading U.S.-based technology expert founded in 2001—HelpWire provides a robust remote desktop solution.

About

LogMeIn Pro is a reliable remote access software that enables individuals and small businesses to connect to their PCs or Macs from anywhere. It offers fast, secure remote control, allowing users to work as if they were physically at their computers. The platform supports unlimited users, file transfer between devices, remote printing, and multi-monitor display for enhanced productivity. LogMeIn Pro also includes antivirus protection powered by Bitdefender to safeguard devices from malware and cyber threats. Pricing plans allow access to 2, 5, or 10 computers depending on user needs. Ideal for remote work, it helps users maintain productivity and stay connected without commuting.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Developers, Support, Tech support, remote support

Audience

Individuals, freelancers, and small business owners seeking secure, easy-to-use remote access software to stay productive from anywhere

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$0
Free Version
Free Trial

Pricing

$30 per month
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.9 / 5
design 4.8 / 5
support 5.0 / 5

Reviews/Ratings

Overall 4.5 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.5 / 5
support 4.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Electronic Team, Inc.
Founded: 2001
United States
www.helpwire.app/

Company Information

GoTo
Founded: 2003
United States
www.logmein.com/products/pro

Alternatives

Alternatives

FixMe.IT

FixMe.IT

Techinline
AnyDesk

AnyDesk

AnyDesk Software
RemoteView

RemoteView

RSUPPORT Co. Ltd.

Categories

Categories

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

IT Asset Management Features

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
Inventory Management
IT Service Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Management Features

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Identity Management Features

Access Certification
Compliance Management
Multifactor Authentication
Password Management
Privileged Account Management
Self-Service Access Request
Single Sign On
User Activity Monitoring
User Provisioning

Network Security Features

Access Control
Analytics / Reporting
Compliance Reporting
Firewalls
Internet Usage Monitoring
Intrusion Detection System
Threat Response
VPN
Vulnerability Scanning

Remote Desktop Features

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Integrations

OpenVoice
Password Boss
Teamstack

Integrations

OpenVoice
Password Boss
Teamstack
Claim HelpWire and update features and information
Claim HelpWire and update features and information
Claim LogMeIn Pro and update features and information
Claim LogMeIn Pro and update features and information