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About

HelpShelf connects the support tools and resources you're already using, and combines them into one single widget. Less clutter in your navigation bar; one single, easy to find destination for your customers to rely upon. Reducing support requests is all about surfacing the right content at the right time. Simply connect the resources your company uses, and HelpShelf will do the rest. Your SaaS or web app probably contains dozens of pages. HelpShelf learns what people are searching for and consuming on each page and and then optimises content suggestions for your future users.

About

Worktual is an agentic AI platform that builds custom intelligence systems tailored to each business. It focuses on creating bespoke AI solutions rather than relying on generic, off-the-shelf tools. The platform combines customer data, workflows, and domain knowledge into a unified intelligence layer. Worktual helps organizations improve customer experience, streamline operations, and accelerate growth. Its AI systems continuously learn and adapt, delivering compounding value over time. The platform supports use cases across service, process automation, and revenue growth. With features like AI-native CRM, chatbots, and contact center tools, it enables end-to-end automation. Overall, Worktual transforms how businesses operate by embedding intelligent systems into their core processes.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Businesses searching for a Customer Service solution

Audience

Worktual is ideal for enterprises, growing businesses, and industry leaders looking to implement fully customized AI systems to improve customer experience, automate operations, and drive scalable growth

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$25 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

£7/month
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.8 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • Such a good way to implement multiple methods for support chats. Really cool idea and super simple to set up.

Cons

  • I wish there was more integration options available for live chat.

Pros & Cons from Real Users

Pros

  • Tasks move quickly thanks to the tidy layout. There’s no wasted time hunting for features. There's almost no learning curve and I mostly work on muscle memory. It's that easy.
  • The team got the hang of it quite quickly. Everything is within reach, so there's no time wasted looking for tools or features.
  • Connecting with CRMs, e-commerce platforms, accounting tools, payment gateways, and calendars is straightforward and reliable.
  • Easy-to-use AI chatbot and contact center solutions Seamless omnichannel/multichannel support Scalable for small to enterprise-level businesses Excellent integration with existing tools Quick deployment and real-time analytics

Cons

  • Some features could use more flexibility to better support different workflows.
  • Worktual delivers robust features, but the pricing leans towards the premium side.
  • Some updates lead to small issues, but the support team addresses them swiftly.
  • Advanced features may require onboarding assistance Limited offline support options

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Company Information

HelpShelf
United Kingdom
helpshelf.co

Company Information

Worktual
Founded: 2020
United Kingdom
worktual.co.uk

Alternatives

Shelf

Shelf

Shelf.io

Alternatives

Activechat

Activechat

Activechat, Inc.
ShelfSync

ShelfSync

HelloHorizon
RSi Analytics Platforms

RSi Analytics Platforms

Retail Solutions

Categories

Customer Service Supported

Categories

Chatbot Supported
Live Chat Supported

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Integrations

Facebook Messenger Supported
Chaport Supported
Chatra Supported
Collect.chat Supported
Dashly Supported
Freshchat Supported
Freshdesk Supported
Gorgias Supported
Help Scout Supported
HelpCrunch Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Intercom Supported
Kayako Supported
Quriobot Supported
Slack Not Supported
WhatsApp Not Supported
Wix Answers Supported
tawk.to Supported

Integrations

Facebook Messenger Supported
Chaport Not Supported
Chatra Not Supported
Collect.chat Not Supported
Dashly Not Supported
Freshchat Not Supported
Freshdesk Not Supported
Gorgias Not Supported
Help Scout Not Supported
HelpCrunch Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Intercom Not Supported
Kayako Not Supported
Quriobot Not Supported
Slack Supported
WhatsApp Supported
Wix Answers Not Supported
tawk.to Not Supported
Claim HelpShelf and update features and information
Claim HelpShelf and update features and information
Claim Worktual and update features and information
Claim Worktual and update features and information