Audience

Worktual is ideal for enterprises, growing businesses, and industry leaders looking to implement fully customized AI systems to improve customer experience, automate operations, and drive scalable growth

About Worktual

Worktual is an agentic AI platform that builds custom intelligence systems tailored to each business. It focuses on creating bespoke AI solutions rather than relying on generic, off-the-shelf tools. The platform combines customer data, workflows, and domain knowledge into a unified intelligence layer. Worktual helps organizations improve customer experience, streamline operations, and accelerate growth. Its AI systems continuously learn and adapt, delivering compounding value over time. The platform supports use cases across service, process automation, and revenue growth. With features like AI-native CRM, chatbots, and contact center tools, it enables end-to-end automation. Overall, Worktual transforms how businesses operate by embedding intelligent systems into their core processes.

Other Popular Alternatives & Related Software
Tidio
Tidio
(16 Ratings)
Tidio is a leading customer service platform that combines live chat, chatbot automation, and AI agents to help businesses deliver fast, effective customer interactions at scale. Recognized for its robust automation capabilities and user-friendly design, Tidio is trusted by over 800,000 of businesses worldwide. Engage visitors via real-time chat and unify conversations across email, Messenger, Instagram, and more—all from one dashboard. Track, manage, and resolve issues efficiently with built-in ticketing tools that complement chatbot and live agent workflows. Use the no-code visual chatbot builder to create custom flow to collect leads, answer FAQs, and automate communication. Deploy the conversational AI agent, Lyro and resolve up to 64% of customer support queries using natural language understanding. Easy to deploy and operate—no coding skills required. GDPR-compliant and secure. Proven scalability for eCommerce, SaaS, and service industries. 7-day free trial available.
Learn more
Freshchat
Freshchat
(4 Ratings)
Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. Key Value Propositions: 1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more 2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional 3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size
Learn more
Social Intents
Social Intents
Social Intents brings AI-powered live chat and chatbot automation directly into the collaboration tools your business already uses—Microsoft Teams, Slack, Google Chat, Zoom, and Webex—so your team can engage website visitors without switching platforms. Easily launch advanced ChatGPT, Gemini, and Claude AI chatbots with one click—no coding required. Automate up to 75% of your customer conversations by training your AI assistant on your website content, help docs, and knowledge base. Deliver fast, intelligent answers to common questions and boost your conversion rates with 24/7 automated support. When customers need a human touch, seamlessly escalate chats to your support or sales team inside your existing collaboration environment. Provide real-time live chat, sales assistance, and after-hours customer support—all from tools like Microsoft Teams, Slack, and Google Chat. Whether you're improving customer satisfaction, or capturing more leads, Social Intents can help.
Learn more
IBM watsonx Assistant
IBM watsonx Assistant
(1 Rating)
IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots. Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.
Learn more

Pricing

Starting Price:
£7/month
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, Worktual offers API access
See Integrations

Ratings/Reviews - 4 User Reviews

Overall 5.0 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.8 / 5
support 4.8 / 5
More Reviews Write a Review

Company Information

Worktual
Founded: 2020
United Kingdom
worktual.co.uk

Videos and Screen Captures

Get Started
Other Useful Business Software
Gemini 3 and 200+ AI Models on One Platform Icon
Gemini 3 and 200+ AI Models on One Platform

Access Google's best plus Claude, Llama, and Gemma. Fine-tune and deploy from one console.

Build, govern, and optimize agents and models with Gemini Enterprise Agent Platform.
Start Free

Product Details

Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Training
Documentation
In Person
Support
Phone Support
24/7 Live Support
Online

Worktual Frequently Asked Questions

Q: What kinds of users and organization types does Worktual work with?
Q: What languages does Worktual support in their product?
Q: What kind of support options does Worktual offer?
Q: What other applications or services does Worktual integrate with?
Q: Does Worktual have an API?
Q: Does Worktual have a mobile app?
Q: What type of training does Worktual provide?
Q: Does Worktual offer a free trial?
Q: How much does Worktual cost?

Worktual Product Features

Chatbot

Prediction
Machine Learning
Natural Language Processing
Context and Coherence
Payment Integration
Call to Action
Inline Media / Videos
Social Media Integration
Sentiment Analysis
Reporting / Analytics
Human Takeover
Ready-made Templates

Live Chat

Offline Form
Geo Targeting
Transfers / Routing
Third Party Integration
Canned Responses
Website Visitor Tracking
Proactive Chat
Screen Sharing
Customizable Branding

Worktual Verified User Reviews

Write a Review
  • A Worktual User
    Marketing executive
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "A neat setup that gets things done faster"

    Posted 2025-06-08

    Pros: Tasks move quickly thanks to the tidy layout. There’s no wasted time hunting for features. There's almost no learning curve and I mostly work on muscle memory. It's that easy.

    Cons: Some features could use more flexibility to better support different workflows.

    Overall: The structure and clarity in Worktual's design speed up daily work. With a few refinements, the experience could become even more tailored and efficient.

    Read More...
  • A Worktual User
    Designer
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Easy to get started, even better once you settle in"

    Edited 2025-06-07

    Pros: The team got the hang of it quite quickly. Everything is within reach, so there's no time wasted looking for tools or features.

    Cons: Worktual delivers robust features, but the pricing leans towards the premium side.

    Overall: Worktual makes onboarding smooth and efficient, perfect for teams looking to hit the ground running. While the price may feel steep, the time saved and usability often balance it out

    Read More...
  • A Worktual User
    Manager
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Integrations work like a charm"

    Posted 2025-06-07

    Pros: Connecting with CRMs, e-commerce platforms, accounting tools, payment gateways, and calendars is straightforward and reliable.

    Cons: Some updates lead to small issues, but the support team addresses them swiftly.

    Overall: Worktual fits well within existing systems, removing manual work and boosting productivity. Minor glitches are quickly resolved, keeping things running smoothly.

    Read More...
  • Sam A.
    Marketing Manager
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: Administrator
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Transforming Customer Support with Worktual’s AI Platform"

    Posted 2025-05-29

    Pros: Easy-to-use AI chatbot and contact center solutions

    Seamless omnichannel/multichannel support

    Scalable for small to enterprise-level businesses

    Excellent integration with existing tools

    Quick deployment and real-time analytics

    Cons: Advanced features may require onboarding assistance
    Limited offline support options

    Overall: We've been using Worktual's AI-powered chatbot and contact center solutions for a few months now, and the difference is incredible. The platform is intuitive, supports multichannel communication, and offers deep personalization for customer interactions. Our team has significantly reduced response times and improved customer satisfaction scores. The scalability of the platform makes it ideal for growing businesses like ours. While a bit of initial training was needed, the overall experience has been smooth and reliable. Highly recommended for companies aiming to automate and enhance their customer engagement.

    Read More...
  • Previous
  • You're on page 1
  • Next
Page Already Claimed. Claim Again?