Olark

Olark

4.5 out of 5 stars
HelpForShopping Olark

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HelpForShopping:

About

HelpForShopping offers a live chat solution for e-commerce sites, designed to engage visitors in real time, provide personalized product suggestions, and reduce product returns, all while enhancing customer satisfaction. With features that increase conversion rates, build loyalty, and offer quick support, HelpForShopping is ideal for businesses looking to optimize their online customer experience. Why Choose HelpForShopping’s Live Chat Widget? -Increase Conversion Rates HelpForShopping’s live chat widget enables agents to engage directly with visitors, making it easy to convert browsing into purchases with real-time product recommendations and quick answers to customer inquiries. -Reduce Product Returns By providing detailed information and personalized advice at the time of purchase, HelpForShopping helps customers make informed choices, reducing the rate of product returns. HelpForShopping, backed by the European Union, empowers businesses to optimize e-commerce.
Olark:

About

Olark Live Chat is a web-based live chat application that helps businesses interact with customers through their website. The solution delivers the easiest way to engage customers who are browsing the website through customer relationship management (CRM), eCommerce, and Help Desk platforms that provide you with powerful customer insights. Key features include team management, automated messages, searchable transcripts, real-time reporting, and more. Olark Live Chat also offers chat monitoring, targeted chat, and analytics within a suite.
HelpForShopping:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Olark:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
HelpForShopping:

Audience

Ecommerce
Olark:

Audience

Olark Live Chat is perfectly suitable for small and mid-sized businesses in different verticals such as eCommerce, retail, SaaS, education, and more.
HelpForShopping:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
Olark:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
HelpForShopping:

API

Offers API Not Supported
Olark:

API

Offers API Not Supported
HelpForShopping:

Screenshots and Videos

Olark:

Screenshots and Videos

HelpForShopping:

Pricing

$19.99 per month
Free Version Supported
Free Trial Supported
Olark:

Pricing

$17.00/month/user
Plan start at $17 per user per month. For the annual billed plan, the price is $15 per user.
Free Version Supported
Free Trial Supported
HelpForShopping:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Olark:

Reviews/Ratings

Overall 4.5 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.5 / 5
support 4.5 / 5
Olark:

Pros & Cons from Real Users

Pros

  • Olark helps in boosting our productivity. It provides live chat platform which helps in building strong relationships with our customers. Using live chat we can instantly response to our customers issue which ultimately converts into profit. Allows real time chat process. Very easy to use and customisable software. Stylish chat box. Good interface for sorting and searching anything.
  • #1- It provides no delay live chat customer support to establish. #2- Chat waiting room tells the exact number of Que. #3- Help to keep customer data records of supports and doubts.

Cons

  • Very easy to setup. Customer support are very responsive. Good software. No cons.
  • #1- We had an overall great experience with it. Nothing I disliked about it.
HelpForShopping:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Olark:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
HelpForShopping:

Company Information

HelpForShopping
Founded: 2023
Italy
helpforshopping.com
Olark:

Company Information

Olark
Founded: 2009
United States
www.olark.com
HelpForShopping:

Alternatives

Olark:

Alternatives

HelpForShopping:
Olark:
Lime Connect

Lime Connect

Lime Connect (formerly Userlike)
4.7 out of 5 stars
HelpForShopping:
Olark:
LiveHelpNow

LiveHelpNow

4.8 out of 5 stars
HelpForShopping:
Olark:
HelpForShopping:
Olark:
LiveChat

LiveChat

LiveChat Software
4.9 out of 5 stars
HelpForShopping:

Categories

Olark:

Categories

Live Chat Supported
Olark:

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported
HelpForShopping:

Integrations

WordPress Supported
ActiveCampaign Not Supported
ActiveDEMAND Not Supported
ClinchPad Not Supported
Cyfe Not Supported
Front Not Supported
HubSpot Marketing Hub Not Supported
Kommo Not Supported
LendFoundry Not Supported
Maropost Marketing Cloud Not Supported
Morphic Not Supported
ProProfs Knowledge Base Not Supported
Salesforce Marketing Cloud Account Engagement Not Supported
Salesmachine Not Supported
Shift4Shop Not Supported
Talkdesk Not Supported
Vervemail Not Supported
stopCheckr Not Supported
Olark:

Integrations

WordPress Supported
ActiveCampaign Supported
ActiveDEMAND Supported
ClinchPad Supported
Cyfe Supported
Front Supported
HubSpot Marketing Hub Supported
Kommo Supported
LendFoundry Supported
Maropost Marketing Cloud Supported
Morphic Supported
ProProfs Knowledge Base Supported
Salesforce Marketing Cloud Account Engagement Supported
Salesmachine Supported
Shift4Shop Supported
Talkdesk Supported
Vervemail Supported
stopCheckr Supported
HelpForShopping:
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Claim HelpForShopping and update features and information
Olark:
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Claim Olark and update features and information