REFLEKT RemoteRE'FLEKT
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Related Products
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About
Help Lightning is a B2B software as a service (SaaS) company specializing in remote visual assistance.
We provide next generation video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world.
Our cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems.
Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products.
With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin.
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About
Ensure business continuity, increase operations efficiency and solve talent shortages with REFLEKT Remote. Our secure and enterprise-ready Remote AR solution connects your front-line workers and service technicians with on-demand expertise. Solve problems first and fast by using live video collaboration and instantly connecting to an expert or co-worker. It’s just one click to establish a secure live session between phones, tablets, smart glasses, notebooks and desktop PCs. ABB is a leading Industry player using the white-labeled Remote Insights solution and enterprise features such as Area Management to solve issues faster and easier. ABB Ability Remote Insights© increases the service quality of ABB divisions, where users are leveraging mobile devices and Head Mounted Displays to solve complex issues.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Field Service, Call Center, Contact Center, Manufacturing
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Audience
Remote work with AR and live video on mobile devices and wearables—for front-line workers and technicians
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$75,000 per year
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationHelp Lightning
Founded: 2016
United States
helplightning.com
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Company InformationRE'FLEKT
Founded: 2012
Germany
www.re-flekt.com/reflekt-remote
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Categories |
Categories |
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Augmented Reality Features
3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality
Collaboration Features
Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing
Remote Support Features
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Remote Work Features
Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing
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Integrations
Genesys Cloud CX
IFS Field Service Management
Salesforce
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