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About

Help Lightning is a B2B software as a service (SaaS) company specializing in remote visual assistance. We provide next generation video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. Our cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin.

About

Nextensor offers three affordable and powerful standalone products, each building upon the capabilities of the previous one. In addition, iTrain includes a comprehensive training suite that enables you to train your customers and maintenance staff in a virtual environment. ☑ Nextensor iStart covers five key areas of project development: • Collaboration • Design • Visualization • Documentation • Cost Management • Simulation (operation, flow, capacity) ☑ Nextensor iBuild enhances its capabilities even further and introduces two additional features: • Functional Digital Models • Automaton Control Simulation ☑ Nextensor iTrain provides a user-generated interactive virtual training suite for training solution providers, customers, and internal technical staff, including those who will be operating and maintaining the systems. ☑ Nextensor Lite is a FREE product for remote work with all above products with very slight limitations

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Field Service, Call Center, Contact Center, Manufacturing

Audience

Inustrial equipment manufacturers; Engineering integrators; Project management; Maintenance and Service; Industrial Training, Reskilling and Upskilling; Technical/Engineering Education

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$75,000 per year
Free Version
Free Trial

Pricing

$0
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Help Lightning
Founded: 2016
United States
helplightning.com

Company Information

Nextensor
Founded: 2017
Ireland
nextensor.com

Alternatives

Alternatives

Blitzz

Blitzz

Blitzz Remote Support

Categories

Categories

Remote Work Features

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Augmented Reality Features

3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality

Collaboration Features

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Integrations

Genesys Cloud CX
IFS Field Service Management
Salesforce
Simplicate

Integrations

Genesys Cloud CX
IFS Field Service Management
Salesforce
Simplicate
Claim Help Lightning and update features and information
Claim Help Lightning and update features and information
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Claim Nextensor and update features and information