Related Products
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About
Help Lightning is a B2B software as a service (SaaS) company specializing in remote visual assistance.
We provide next generation video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world.
Our cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems.
Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products.
With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin.
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About
Nextensor offers three affordable and powerful standalone products, each building upon the capabilities of the previous one. In addition, iTrain includes a comprehensive training suite that enables you to train your customers and maintenance staff in a virtual environment.
☑ Nextensor iStart covers five key areas of project development:
• Collaboration
• Design
• Visualization
• Documentation
• Cost Management
• Simulation (operation, flow, capacity)
☑ Nextensor iBuild enhances its capabilities even further and introduces two additional features:
• Functional Digital Models
• Automaton Control Simulation
☑ Nextensor iTrain provides a user-generated interactive virtual training suite for training solution providers, customers, and internal technical staff, including those who will be operating and maintaining the systems.
☑ Nextensor Lite is a FREE product for remote work with all above products with very slight limitations
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Field Service, Call Center, Contact Center, Manufacturing
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Audience
Inustrial equipment manufacturers; Engineering integrators; Project management; Maintenance and Service; Industrial Training, Reskilling and Upskilling; Technical/Engineering Education
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$75,000 per year
Free Version
Free Trial
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Pricing
$0
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationHelp Lightning
Founded: 2016
United States
helplightning.com
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Company InformationNextensor
Founded: 2017
Ireland
nextensor.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Remote Work Features
Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing
Augmented Reality Features
3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality
Collaboration Features
Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing
Remote Support Features
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
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Integrations
Genesys Cloud CX
IFS Field Service Management
Salesforce
Simplicate
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Integrations
Genesys Cloud CX
IFS Field Service Management
Salesforce
Simplicate
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