HelloDuty vs. M-PESA Comparison


HelloDuty Brrng Limited	M-PESA Vodafone	+	+
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About HelloDuty is a cloud customer-engagement and contact-center platform for businesses that manage customer calls, messaging and follow-up. It combines virtual telephony and call-center tools with configurable IVR and USSD journeys, call routing, recording, monitoring and analytics. Teams can use it to handle customer interactions, capture leads and manage follow-up through CRM features, automated SMS and WhatsApp messaging, and connections to third-party CRMs, help desks and payment services. HelloDuty also provides campaign and workflow capabilities for outreach and customer support, with integrations documented for services including Salesforce, Zendesk, Freshdesk, Zoho, Odoo and M-Pesa. The platform is aimed at organizations operating in African markets, including financial services and agent networks.	About M-PESA is Africa's most successful mobile money service and the region’s largest fintech platform. M-PESA is the preferred way to make payments across the continent both for the banked and unbanked due to its safety and unmatched convenience. It also provides financial services to millions of people who have mobile phones, but do not have bank accounts, or only have limited access to banking services. Now, M-PESA provides more than 51 million customers across seven countries in Africa with a safe, secure, and affordable way to send and receive money, top-up airtime, make bill payments, receive salaries, get short-term loans, and much more. Customers register for the service at authorized agents, often small mobile phone stores or other retailers such as barbers, butchers, bakers, etc. and then deposit cash in exchange for electronic money. Customers can then send money to their family or friends throughout the country.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Not Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Fintechs, banks, agent networks and other businesses in Africa that run customer calls, messaging and lead follow-up.	Audience Businesses in search of a mobile money service solution to make and receive payments
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Not Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing Free Free Version Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros Supports all computer and mobile phones brands and on all OS varieties. Works both online and offline. Easily accessible. It has the highest usability score of any payment platform due to its accessibility by all businesses. It also has the most robust feature of any platform I've used namely; funds transfer, withdrawals & deposits, loans & overdrafts, savings with interests, insurance, interbank transfers, merchant pay bills and tills, branchless banking, online and offline support at M-PESA agents. Cons Lacks a robust international network which limits its accessibility beyond Eastern Africa.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Supported
Company Information Brrng Limited Founded: 2020 Kenya helloduty.com	Company Information Vodafone Founded: 1982 United Kingdom www.vodafone.com/about-vodafone/what-we-do/consumer-products-and-services/m-pesa
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Categories Call Center Supported	Categories Digital Wallets Supported Mobile Payment Supported Money Transfer Supported

Integrations 1oT Not Supported BlinqIO Not Supported Dentrove Not Supported Escola360 Not Supported Flowcart Not Supported Freshdesk Supported GlobalGiving Not Supported Hotelinking Not Supported Jetpac Not Supported Keepgo Not Supported Little Box Office Not Supported Meridian Not Supported Odoo Supported PremierCashier Not Supported Rayven Not Supported Retainly Not Supported Salesforce Supported WhatsApp Supported Xinix Not Supported Zendesk Supported Show More Integrations View All 6 Integrations	Integrations 1oT Supported BlinqIO Supported Dentrove Supported Escola360 Supported Flowcart Supported Freshdesk Not Supported GlobalGiving Supported Hotelinking Supported Jetpac Supported Keepgo Supported Little Box Office Supported Meridian Supported Odoo Not Supported PremierCashier Supported Rayven Supported Retainly Supported Salesforce Not Supported WhatsApp Not Supported Xinix Supported Zendesk Not Supported Show More Integrations View All 19 Integrations
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