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About

Easy and powerful platform to automate service routines and manage orders effectively in your repair shop. Make more time to grow your business. Create your own customer base with the history of all tickets and purchases. Take notes of important information and send notifications. Assign employees to tickets. Set statuses, add services and products to tickets and accept payment. Print the invoices. Control all expenses and income. Know exactly how much money you earn. All new features and updates are available for free. Unlike other apps, we don't have premium or cheap plans with a lot of restrictions. HelloClient has no user or ticket limits. You don't need to pay extra for every new user you add. You only pay for the number of your locations. Even if you are overdue, all your data will be saved and always available only to you. All levels of protection and regular backups are on our side.

About

Highly customizable all-in-one Customer Support and Feedback Software available in SaaS and On-Premise. - Community Feedback Software Helps to collect, organize, manage incoming feedback and feature requests. Smart voting and the commenting system helps to get insights for creating product development roadmaps. -Help Desk with Ticketing Feature-rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks, private notes, comments, reports, and Kanban Boards. Smart system automation and notification rules allow to facilitate the workload on your support team and cut expenses. Insightful Reports and Analytics system help to estimate the efficiency of your support team and analyze your customers' experience. - Knowledge Base Software Improve customer self-service by organizing FAQs and documentation system around your products or services. Embed knowledge base widget on any page of your website, or in a Chatbot.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Computer Repair Shop solution for businesses

Audience

Medium and Enterprise Commercial

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$9 per location per month
Free Version
Free Trial

Pricing

$149.00/month/ 2 Agents
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

HelloClient
Founded: 2017
United Kingdom
helloclient.io

Company Information

UseResponse
Founded: 2012
United States
www.useresponse.com

Alternatives

Alternatives

LiveAgent

LiveAgent

Quality Unit
Delighted

Delighted

Qualtrics
RepairQ

RepairQ

ServiceCentral Technologies

Categories

Categories

Repair Shop Features

Barcode Support
Billing & Invoicing
CRM
Intake Forms
Inventory Management
Parts Inventory Management
Point of Sale (POS)
Repair Tracking
Work Order Management

Customer Feedback Features

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Idea Management Features

Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Integrations

Confluence
DeepL
Facebook
Facebook Messenger
Google Play
Google Workspace
Help Desk Migration
HubSpot Customer Platform
HubSpot Marketing Hub
Instagram
Jira
LINE
Salesforce
Slack
Viber
WeChat
WordPress
X (Twitter)
Zapier

Integrations

Confluence
DeepL
Facebook
Facebook Messenger
Google Play
Google Workspace
Help Desk Migration
HubSpot Customer Platform
HubSpot Marketing Hub
Instagram
Jira
LINE
Salesforce
Slack
Viber
WeChat
WordPress
X (Twitter)
Zapier
Claim HelloClient and update features and information
Claim HelloClient and update features and information
Claim UseResponse and update features and information
Claim UseResponse and update features and information