Helios vs. Site24x7 Comparison


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About Helios is an AI-native RMM (remote monitoring and management) and PSA platform built for managed service providers. It unifies device monitoring, self-healing automation, patch management (Windows and third-party), Microsoft Defender security monitoring, Microsoft 365 health, one-click remote access, branded client portals and a full helpdesk into one hosted platform. Where most tools bolt AI on as a summary feature, Helios is built around it: AI Ops answers plain-English questions about your fleet and acts on them, predicts disk failures days ahead, and correlates alerts so one outage raises one ticket. A built-in AI Service Desk Agent triages and replies to inbound email in seconds.	About ManageEngine Site24x7 is a comprehensive observability and monitoring solution designed to help organizations effectively manage their IT environments. It offers monitoring for back-end IT infrastructure deployed on-premises, in the cloud, in containers, and on virtual machines. It ensures a superior digital experience for end users by tracking application performance and providing synthetic and real user insights. It also analyzes network performance, traffic flow, and configuration changes, troubleshoots application and server performance issues through log analysis, offers custom plugins for the entire tech stack, and evaluates real user usage. Whether you're an MSP or a business aiming to elevate performance, Site24x7 provides enhanced visibility, optimization of hybrid workloads, and proactive monitoring to preemptively identify workflow issues using AI-powered insights. Monitoring the end-user experience is done from more than 130 locations worldwide.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Managed service providers (MSPs), IT service companies, and internal IT teams managing Windows, macOS and Linux estates.	Audience SMBs to mid-large enterprises
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos No images available	Screenshots and Videos View more images or videos
Pricing £99/month Free Version Free Trial	Pricing $9.00/month Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.9 / 5 ease 4.5 / 5 features 4.7 / 5 design 4.5 / 5 support 4.7 / 5 Read all reviews
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Helios Founded: 2024 United Kingdom heliosmip.com	Company Information ManageEngine Founded: 2006 India www.site24x7.com
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Categories MSP Professional Services Automation RMM	Categories AIOps API Monitoring Application Dependency Mapping Application Performance Monitoring (APM) Cloud Management Cloud Monitoring Cron Job Monitoring Database Monitoring DevOps Digital Experience Monitoring DNS Monitoring Incident Management IP Scanners IT Infrastructure Monitoring Log Analysis Log Management MSP Network Configuration Network Mapping Network Monitoring Network Traffic Analysis (NTA) Observability RMM Server Management Server Monitoring SNMP Monitoring System Monitoring VoIP Monitoring Website Monitoring
	MSP Features Backup Management Billing & Invoicing CRM Dashboard Help Desk Issue Management Live Chat Patch Management Privileged Access Management (PAM) Project Management Remote Access Remote Systems Monitoring Scheduling RMM Features Deployment Management For MSPs IT Asset Management Mobile Access Network Monitoring Patch Management Real-time Alerts Remediation Management Show More Features Application Performance Monitoring (APM) Features Baseline Manager Diagnostic Tools Full Transaction Diagnostics Performance Control Resource Management Root-Cause Diagnosis Server Performance Trace Individual Transactions Cloud Management Features Access Control Billing & Provisioning Capacity Analytics Cost Management Demand Monitoring Multi-Cloud Management Performance Analytics SLA Management Supply Monitoring Workflow Approval IT Infrastructure Monitoring Features Alerts / Notifications Application Monitoring Bandwidth Monitoring Capacity Planning Configuration Change Management Data Movement Monitoring Health Monitoring Multi-Platform Support Performance Monitoring Point-in-Time Visibility Reporting / Analytics Virtual Machine Monitoring Log Management Features Archiving Audit Trails Compliance Reporting Consolidation Data Visualization Event Logs Network Logs Remediation Syslogs Thresholds Web Logs Network Monitoring Features Bandwidth Monitoring Baseline Manager Diagnostic Tools Internet Usage Monitoring IP Address Monitoring Real Time Analytics Resource Management Server Monitoring SLA Monitoring Uptime Monitoring Web Traffic Reporting Server Management Features CPU Monitoring Credential Management Database Servers Email Monitoring Event Logs History Tracking Patch Management Scheduling User Activity Monitoring Virtual Machine Monitoring System Monitoring Features Alerts / Notifications Antivirus Management Data Backup / Recovery Device Monitoring Inventory Management Patch Management Policy-based Automation Remote Monitoring Reporting / Analytics Risk Analysis Server Monitoring Service Configuration Management Website Monitoring Features Availability Testing Event Logs Event-Based Notifications FTP Monitoring Mail Server Monitoring Maintenance Scheduling Performance Metrics Real Time Monitoring Transaction Monitoring Uptime Reporting
Integrations 6clicks Akitra Andromeda Chronicle SOAR Dell APEX AIOps Google Cloud Platform Jira MainWP ManageEngine ServiceDesk Plus Microsoft Teams PagerDuty PagerTree Parny Picky Assist ServiceNow Signal9 Slack Stackreaction Trelica Zapier Zenduty Show More Integrations	Integrations 6clicks Akitra Andromeda Chronicle SOAR Dell APEX AIOps Google Cloud Platform Jira MainWP ManageEngine ServiceDesk Plus Microsoft Teams PagerDuty PagerTree Parny Picky Assist ServiceNow Signal9 Slack Stackreaction Trelica Zapier Zenduty Show More Integrations View All 34 Integrations
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