Helios vs. LogMeIn Resolve Comparison


Helios	LogMeIn Resolve GoTo	+	+
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About Helios is an AI-native RMM and PSA platform for managed service providers. Monitoring, patching, security, remote access, Microsoft 365 and a full service desk run in one hosted platform. The difference is Helio, the AI that does the work rather than reporting it. It investigates an alert on the machine, finds the cause, writes a reversible fix and waits for your approval. When the alert clears it closes the ticket and records what changed. Every plan includes everything: Windows and third-party patching, Microsoft Defender status, Microsoft 365 health, browser-based remote access, branded client portals, generated QBRs, asset lifecycle and backup monitoring. One code-signed agent covers Windows, Windows Server, macOS and Linux. Pricing is per plan, not per technician. Launch £4 per device (5 to 25, £20 minimum), Starter £99 for 50 devices, Growth £199 for 250, Scale £399 unlimited. White-label portal on Growth and Scale. 14-day trial, no card.	About LogMeIn Resolve is a modern unified endpoint management (UEM) and IT support platform designed to empower IT and MSP teams with flexible, secure, and scalable management tools. It combines remote monitoring and management, remote access, ticketing, automation, and AI-powered insights into a single, easy-to-use console. The platform enables proactive device management with patching, antivirus, alerting, and remote execution, helping ensure uptime and optimize performance. IT teams can deliver unattended remote support across Windows, Mac, and Android devices, resolving issues even when users are offline. Asset management features provide visibility into hardware and software inventory and license compliance. LogMeIn Resolve’s AI tools enhance efficiency by generating helpdesk ticket summaries and automating routine tasks.
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Managed service providers (MSPs), IT service companies, and internal IT teams managing Windows, macOS and Linux estates.	Audience IT departments and managed service providers seeking an all-in-one, secure, and AI-enhanced unified endpoint management and IT support platform to improve operational efficiency and service delivery
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing £99/month Pricing is flat per plan, not per technician: Starter £99/mo, Growth £199/mo, Scale £399/mo. Every feature on every plan. 14-day free trial, no credit card. The agent runs on Windows, Windows Server, macOS and Linux. Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Supported Free Trial Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.6 / 5 support 4.5 / 5 Read all reviews
Pros & Cons from Real Users Pros Incredible levels of control and visibility, solid backup and security monitoring; very helpful AI throughout the platform if we’re stuck on what needs fixing and how to fix it, simple portal for non-technical staff. Cons Occasionally the detail is more than a non-technical user needs, however I understand this is geared as luck towards service providers as it is direct client consumers like ourselves.	Pros & Cons from Real Users Pros Simple to install on computers, either in person or remote through Zoom shared screen once you get the hang on it. Helps us troubleshoot and fix both tech and user based issues. It is extremely easy to use. It has helped during multiple service calls. It is easy for the customer to use. They just click a link and point their phones. This product has saved us so many truck rolls. Super easy and convenient to use. Give me the vision to see equipment inside the customers home without dispatching a tech, which is exactly the purpose of using. I'm able to resolve so many more tickets in seat vs sending to outside techs. I like how easy to use and navigate the tool and the features are very superb which anyone can easily remember. The remote execution feature is great. Seems to be a lot more stable than GoTo Assist where devices stay connected. Just an overall more robust product then past Goto Assist versions. Cons haven't found a problem yet. Would love to remote upload software or updates across a number of computers, or access without permission from the user. I haven't found anything I do not like so far. It is a great product. It's unfortunate that we have to have the customer download the app to allow access to their mobile device. Most customer's don't want to do that, however, they are willing to just click on a link and allow access. I don't think there is something not to like on this tool because it's a user friendly tool. Lacks reporting features for a device inventory. The only way to capture or export a list of machine names was to select screen by screen and copy and past into spreadsheet.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Helios Founded: 2024 United Kingdom heliosmsp.io	Company Information GoTo Founded: 2003 United States www.logmein.com/products/resolve
Alternatives SuperOps	Alternatives Atera
Syncro	SetMe Techinline
DeskDay	LogMeIn Rescue GoTo
Kaseya BMS Kaseya	N-able N‑central N-able
GestorMSP View All	Naverisk RMM & PSA Naverisk View All
Categories AI PSA Supported MSP Supported Professional Services Automation Supported RMM Supported	Categories Help Desk Supported Issue Tracking Supported IT Management Supported IT Service Supported ITSM Supported Remote Desktop Supported Remote Support Supported RMM Supported Secure Remote Access Supported Service Desk Supported
RMM Features Deployment Management Not Supported For MSPs Supported IT Asset Management Supported Mobile Access Supported Network Monitoring Supported Patch Management Supported Real-time Alerts Supported Remediation Management Supported Show More Features MSP Features Backup Management Supported Billing & Invoicing Not Supported CRM Not Supported Dashboard Supported Help Desk Supported Issue Management Supported Live Chat Not Supported Patch Management Supported Privileged Access Management (PAM) Not Supported Project Management Not Supported Remote Access Supported Remote Systems Monitoring Supported Scheduling Supported Professional Services Automation Features Billing & Invoicing Not Supported Client Portal Supported Collaboration Tools Not Supported CRM Not Supported Document Management Not Supported Portfolio Management Not Supported Project Management Not Supported Proposal Generation Not Supported Quote Management Not Supported Resource Management Not Supported Time & Expense Tracking Not Supported	RMM Features Deployment Management Supported For MSPs Supported IT Asset Management Not Supported Mobile Access Supported Network Monitoring Supported Patch Management Supported Real-time Alerts Supported Remediation Management Not Supported Show More Features Help Desk Features Alerts / Escalation Supported Automated Routing Not Supported Community Forums Not Supported Customizable Branding Not Supported Document Storage Not Supported Email Integration Supported Incident Management Not Supported Interaction Tracking Not Supported IT Asset Management Supported Knowledge Base Not Supported Known Issue Management Not Supported Live Chat Not Supported Multi-Channel Communication Not Supported Multiple Brands / Products Not Supported Network Monitoring Supported Real-time Chat Not Supported Self Service Portal Supported Service Level Agreement (SLA) Management Not Supported Ticket Management Supported IT Management Features Capacity Monitoring Supported Compliance Management Not Supported Event Logs Supported Hardware Inventory Not Supported IT Budgeting Not Supported License Management Not Supported Patch Management Supported Remote Access Supported Scheduling Supported Software Inventory Not Supported User Activity Monitoring Supported IT Service Features Contract Management Not Supported Incident Management Not Supported IT Asset Management Not Supported Knowledge Management Not Supported Release Management Not Supported Self Service Portal Not Supported Service Catalog Not Supported Service Reporting Supported Ticket Management Supported ITSM Features Asset Tracking Not Supported Availability Management Not Supported Change Management Not Supported Configuration Management Not Supported Contract/License Management Not Supported Dashboard Not Supported Incident Management Not Supported Problem Management Supported Project Management Not Supported Release & Deployment Management Not Supported Self Service Portal Not Supported Issue Tracking Features Assignment Management Supported Dashboard Not Supported Escalation Management Not Supported Issue Auditing Supported Issue Scheduling Not Supported Knowledge Base Not Supported Project Management Not Supported Recurring Issues Not Supported Scheduling Supported Task Management Not Supported Remote Desktop Features Chat Not Supported Cross-Platform Access Supported File Transfer Supported Group View Not Supported Mobile Device Access Supported Multi Monitor Support Supported Record Remote Sessions Supported Remote Print Not Supported Remote Wake Not Supported User Management Supported Remote Support Features Diagnostic Tools Supported File Transfer Supported Live Chat Supported Real-time Chat Supported Remote Control Supported Screen Sharing Supported Session Recording Supported Session Transfer Supported Surveys & Feedback Not Supported
Integrations Anthropic Supported Apple iOS Supported Microsoft 365 Supported Microsoft Defender for Business Supported Ubuntu Supported Windows 10 Supported Windows 11 Supported Windows Server Supported View All 8 Integrations	Integrations Anthropic Not Supported Apple iOS Not Supported Microsoft 365 Not Supported Microsoft Defender for Business Not Supported Ubuntu Not Supported Windows 10 Not Supported Windows 11 Not Supported Windows Server Not Supported
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