Hello CustomerInsider Metrics
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Related Products
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About
The genuine feedback collected with our Smileys helps you improve customer experience and drive growth, efficiency and profit. Happy customers buy more! Capture emotions here and now. Improving customer experience is a continuous cycle of gathering high quantities of reliable feedback and taking action. Transform your business with real-time customer insights. If you’d like to learn more about our Smiley feedback solution and how it can work for your specific business needs, we’re here to help. HappyOrNot enhances your customer experience, uncovers issues and presents ways to fix them. Let the feedback flow in and share it across the organization and inspire service excellence. It’s one of those things that simply work. Our Success Services give you the tools and best practices to transform your organization. A successful analytics tool is fun to use and provides accurate predictions and real-time insights.
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About
Hello Customer is the end-to-end customer feedback management platform that lets you collect, analyse and react to customer feedback in real-time. Set up customer satisfaction surveys with NPS, CSAT or CES and open feedback fields. Our AI engine ISAAC provides you with sentiment analysis and categorisation of the feedback so you can immediately see where your product or service is doing well or where you need to improve.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Businesses in need of a solution to turn customer reactions into profitable actions
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Audience
Middle to Large size B2C Companies
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Not Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationHappyOrNot
Finland
www.happy-or-not.com/en/
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Company InformationInsider Metrics
Founded: 2015
Belgium
www.hellocustomer.com/en/
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Alternatives |
Alternatives |
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Categories |
Categories |
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Customer Feedback Features
Alerts / Notifications
Supported
Behavior Analytics
Not Supported
Bug Reports
Not Supported
Community Feedback Tools
Not Supported
Live Chat
Not Supported
Negative Feedback Management
Supported
Net Promoter Score (NPS)
Supported
Screenshot / Screen Capture
Not Supported
Surveys
Supported
User Testing Tools
Not Supported
Video Feedback
Not Supported
Visual Feedback Tools
Supported
Voice of the Customer (VoC)
Supported
Website Feedback
Supported
Customer Experience Features
Action Management
Supported
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Supported
Knowledge Management
Not Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Supported
Survey Management
Supported
Text Analysis
Supported
Trend Analysis
Supported
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Integrations
Axis LMS
Supported
Freshdesk
Not Supported
Hotjar
Not Supported
Microsoft Dynamics 365
Not Supported
Salesforce
Not Supported
SurveyMonkey
Not Supported
Typeform
Not Supported
Usabilla
Not Supported
Zendesk
Not Supported
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Integrations
Axis LMS
Not Supported
Freshdesk
Supported
Hotjar
Supported
Microsoft Dynamics 365
Supported
Salesforce
Supported
SurveyMonkey
Supported
Typeform
Supported
Usabilla
Supported
Zendesk
Supported
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