Sutherland SmartLeap HelpTreeSutherland
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Related Products
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About
Happeo is a modern intranet that gives companies one official place for company information.
When knowledge is scattered across drives, email, and chat, people spend more time searching and asking around than actually getting work done. The same questions get asked repeatedly, new hires take too long to get up to speed, and no one can point to a single source of truth.
Happeo fixes that — turning information chaos into knowledge clarity. Pages give teams a structured home for policies, processes, and resources. Search surfaces answers across company knowledge and connected tools. Channels keep important updates out of the inbox so nothing gets buried or missed. And with AI-powered insights into missing, outdated, and incorrect content, Happeo helps teams keep information accurate and trusted over time — not just at launch.
The result is a place for company knowledge that employees actually use — so less time is spent searching, and more time spent getting work done.
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About
Traditional knowledge management systems either suffer from holding too much information or little to none at all. According to IDC, 36% of a consultant’s time is spent searching for information. Finding new ways to equip support staff to resolve issues consistently is the challenge many organizations now face. So, how can you drive consistent service and compliance across the geographies you serve? Equipping your support staff with a next-gen knowledge solution is the answer. Designed with live customer interaction in mind, Sutherland SmartLeap™ HelpTree makes it easy to create and keep knowledge current. It seamlessly integrates with enterprise systems to provide a straightforward user experience for both creators and consumers of content. Enabling faster content creation and minimal training. Connect with multiple data sources and leverage machine learning-based search. Easy enterprise integration with straightforward UX & UI to enable richer conversations.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
IT, Marketing, IC
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Audience
Companies requiring an augmented knowledge intelligence solution to improve the usability and effectiveness of their knowledge base
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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PricingPer user based pricing model. Three packages offer different features: Starter, Growth, and Enterprise.
Starter: - Build topic-based knowledge hubs with AI assistance - Share updates and announcements across Happeo, Slack and email - Connect your essential workplace tools Growth: - Everything in Starter, plus - Deliver a branded employee experience - Measure engagement and knowledge impact - Manage knowledge with advanced governance - Extend Happeo with more integrations Enterprise: - Everything in Growth, plus - Protect knowledge with enterprise security - Manage identities with SSO and provisioning - Create custom widgets for your knowledge hubs - Extend Happeo with developer APIs
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationHappeo
Founded: 2017
Finland, Netherlands
www.happeo.com
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Company InformationSutherland
Founded: 1986
United States
www.sutherlandglobal.com/products-x-platforms/smartleap-helptree
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Alternatives |
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Categories |
Categories |
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Knowledge Management Features
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Employee Engagement Features
Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys
Internal Communications Features
App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat
Intranet Features
Activity / News Feed
Blogs
Calendar Management
Content Management
Discussions / Forums
Employee Directory
Knowledge Management
Policy Management
Search
Wiki
Portal Features
Chat
Collaboration
Content Management
Document Management
File Sharing
Search
Social Networking Features
Activity / News Feed
Advertising Management
Blogs
Data Security
Event Management
Group Management
Media Library
Privacy Options
Real-time Chat
Social Media Integration
Social Media Tagging
User Profiles
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Integrations
Asana
Dropbox
Facebook
Freshdesk
Google Analytics
Google Chat
Google Forms
Google Hangouts
Google Slides
Google Workspace
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Integrations
Asana
Dropbox
Facebook
Freshdesk
Google Analytics
Google Chat
Google Forms
Google Hangouts
Google Slides
Google Workspace
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