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About

Companies of all sizes rely on Halosight AI and NLP to power support effectiveness and analyze help desk signals. Unlock support signals while driving operational effectiveness. Spot opportunities to innovate. Customers choose Halosight to deliver positive support outcomes using untapped service cloud data. Innovation depends on doing more with data trapped in tickets and case histories. Halosight customers leverage AI and NLP to discover new opportunities. Information turns into action when agents have access to insights. Arm them with the ability to proactively solve issues instead of dealing with problems after the fact. Don't scroll through long lists of case reasons. Halosight automates case categorization to streamline routing and workflow processes using AI. Track new support signals that drive case deflection, knowledge management, and agent efficiency. Salesforce is our home, not just another integration. Delivered via the Salesforce App Exchange, installed in your instance.

About

Revuze empowers brands with next-step actions, from the category down to the SKU level, to streamline research across all products, drive product innovation, enhance marketing effectiveness, and optimize eCommerce performance. Leveraging advanced AI and machine learning, we transform e-comm, social and survey data into a unified Voice of Customer (VoC), with the highest level of accuracy and integrity, resulting in products that consumers love and appreciate.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Enterprises in need of a tool to protect revenue and unlock data insights to improve their services

Audience

Professionals in consumer insights, product development, eCommerce and marketing

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$2,500 per month
Free Version
Free Trial

Pricing

Contact us for pricing details.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.0 / 5
ease 4.3 / 5
features 4.3 / 5
design 4.7 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • As a consumer insight and business professional at a large CPG company, Revuze has been my go-to tool for sentiment analysis of our own products and competitive products. Because the platform has a deep level of granularity, it enables me to easily understand the reasons behind consumer sentiments quickly. But perhaps the top benefit is the customer service - all of my requests have been attended the same day.
  • Easily aggregates data into one centralized location. Has product level consumer feedback and trends vs. competition.
  • I like the dashboard and how it describes the items, how it rates and put sentiments beyond every subject.

Cons

  • Although I am comfortable with the platform now, there was an initial learning curve (it wasn't as intuitive and I had a hard time coming through actual reviews for verbatims). The recent update has helped. I would recommend offering more trainings or sharing how to use the new features or updates.
  • Select data only syncs once a month, this can cause delay with reporting out data.
  • Sometimes the AI does not understand the topics, for example when a word is used to much to describe a product or so, the AI gets it like a topic, when actually it is just the name of the product or so, making the study a little confusing.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Halosight
United States
www.halosight.com

Company Information

Revuze
Founded: 2013
Palo Alto, CA and Netanya, Israel
www.revuze.it

Alternatives

Alternatives

Quaeris

Quaeris

Quaeris, Inc.
Woopra

Woopra

Appier

Categories

Categories

Product Analytics Features

Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation

Business Intelligence Features

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Market Research Features

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

Integrations

Salesforce
Salesforce Agentforce Service
Zendesk

Integrations

Salesforce
Salesforce Agentforce Service
Zendesk
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