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About

HR Acuity is the only technology platform specifically built for employee relations and investigations management. With our HR case management solution, organizations can build a better workplace by easily performing thorough and comprehensive fact-finding into allegations of employee conduct, minimizing legal and financial risks. The platform includes tools for consistent documentation, search and reporting, and post-hire and exit interviews.

About

Digitize your workflows - they'll love you for it. Your company can be more productive and your people more engaged. ServiceNow makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform: The intelligent and intuitive cloud platform for work. Choose from our workflows or build your own apps. Built on the Now Platform, our product portfolio delivers the  IT,  Employee, and  Customer Workflows that matter with enterprise solutions to help drive every part of your digital transformation. Create the great experiences you want and unlock the productivity you need, now with native mobile capabilities for everyday work across the enterprise.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Employee relations, human resources, legal, risk and compliance professionals, as well as business owners.

Audience

ITSM companies seeking a solution to connect people, functions, and systems across their organization

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Contact Us
Free Version Not Supported
Free Trial Not Supported

Pricing

$100 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 3.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 3.0 / 5

Pros & Cons from Real Users

Pros

  • ServiceNow was used extensively by my uni's IT department, where I worked for a while. We'd have different teams in the system and our users would submit tickets and tag different teams, and ServiceNow was like an email wrapper that kept track of incidents and information that the users would give. It seemed to play well with our other alerting systems and users were mostly able to contact us without issue.

Cons

  • The UI man. This was a few years ago so maybe things are better now but geez dude can you try to select a worse color scheme than blocky grey boxes without a shred of elegance or rounded corners? Ugly as heck and intimidating with dropdown boxes under more dropdowns, and some of the pages weren't intuitive either.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Company Information

HR Acuity
Founded: 2006
United States
www.hracuity.com

Company Information

ServiceNow
Founded: 2003
United States
www.servicenow.com

Alternatives

Alternatives

Freshservice

Freshservice

Freshworks

Categories

Categories

Help Desk Supported
Issue Tracking Supported
IT Service Supported
ITSM Supported

Employee Engagement Features

Benchmarking Supported
Cultural Alignment Supported
Employee Awards Not Supported
Employee Guides Not Supported
Employee Recognition Not Supported
Feedback Management Not Supported
Goal Management Not Supported
Health & Wellness Programs Supported
Performance Management Supported
Pulse Surveys Not Supported

Employee Monitoring Features

Activity Monitoring Supported
Browsing History Not Supported
Email Monitoring Not Supported
Keystroke Recording Not Supported
Productivity Analysis Not Supported
Remote Control Not Supported
Screen Activity Recording Not Supported
Time & Attendance Not Supported
Time Tracking Not Supported

HR Analytics Features

Compensation Plan Modeling Not Supported
Dashboard Supported
HR Metrics Library Supported
Leave & Absence Reporting Not Supported
Predictive Modeling Supported
Recruiting Management Not Supported
Succession Planning Not Supported
Talent Management Not Supported
Trend Analysis Supported
Turnover Tracking Not Supported

HR Compliance Features

Alerts / Notifications Supported
Certifications Management Not Supported
Communication Tools Not Supported
Customizable HR Documents Supported
Document Management Not Supported
Records Management Supported
Regulations Monitoring Supported
Reporting / Analytics Supported
Roles / Permissions Not Supported
Version Control Not Supported
Workflow Management Not Supported

HR Employee File Management Features

Access Controls Not Supported
Centralized Employee Files Not Supported
Dashboard Not Supported
Email Notifications Not Supported
Paper & Digital Not Supported
Regulatory Compliance Supported
Retention Settings Not Supported
Search Not Supported
Sharing Spaces Not Supported
Signature Not Supported

Human Resources Features

360 Degree Feedback Supported
Applicant Tracking Not Supported
Attendance Management Not Supported
Benefits Management Not Supported
Career Development Planning Not Supported
Compensation Management Not Supported
Compliance Management Supported
Employee Database Not Supported
Employee Lifecycle Management Supported
Onboarding Not Supported
Payroll Management Not Supported
Performance Management Supported
Recruiting Management Not Supported
Self Service Portal Not Supported
Succession Planning Not Supported
Time & Attendance Management Supported
Time Off Management Not Supported
Timesheets Not Supported
Training Management Not Supported

Investigation Management Features

Contact Management Supported
Data Management Supported
Incident Management Supported
Reporting & Statistics Supported
Subject Profiles Supported

Performance Management Features

360 Degree Feedback Not Supported
Compensation Management Not Supported
Custom Rating Scales Not Supported
Customizable Templates Not Supported
Individual Development Plans Not Supported
On-going Performance Tracking Supported
Peer Appraisals Not Supported
Review Cycle Tracking Not Supported
Self Service Portal Not Supported
Self-Appraisals Not Supported
Skills Assessments Not Supported
Weighted Performance Measures Not Supported

Workforce Management Features

Budgeting & Forecasting Not Supported
Contractor Management Not Supported
Employee Lifecycle Management Not Supported
Labor Projection Supported
Performance Appraisal Supported
Recruiting Management Not Supported
Scheduling Not Supported
Skills Tracking Not Supported
Time & Attendance Not Supported
Variable Workforce Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

IT Service Features

Contract Management Not Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Management Supported
Release Management Not Supported
Self Service Portal Supported
Service Catalog Supported
Service Reporting Supported
Ticket Management Supported

ITSM Features

Asset Tracking Supported
Availability Management Not Supported
Change Management Supported
Configuration Management Supported
Contract/License Management Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Supported
Release & Deployment Management Supported
Self Service Portal Supported

Issue Tracking Features

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Issue Auditing Not Supported
Issue Scheduling Supported
Knowledge Base Supported
Project Management Supported
Recurring Issues Supported
Scheduling Not Supported
Task Management Supported

Integrations

ADOIT Not Supported
ARGOS Not Supported
ActiveControl Not Supported
AvePoint Not Supported
BelManage Not Supported
Curiosity Modeller Not Supported
EPIC Not Supported
Fastpath Not Supported
Forethought Not Supported
IriusRisk Not Supported
JupiterOne Not Supported
LiveHelpNow Not Supported
ORDR Not Supported
Orbita Not Supported
RFID4U Not Supported
Serenity EHS Not Supported
Swimlane Not Supported
Syteca Not Supported
The Thrive Platform Not Supported
ThreatAware Not Supported

Integrations

ADOIT Supported
ARGOS Supported
ActiveControl Supported
AvePoint Supported
BelManage Supported
Curiosity Modeller Supported
EPIC Supported
Fastpath Supported
Forethought Supported
IriusRisk Supported
JupiterOne Supported
LiveHelpNow Supported
ORDR Supported
Orbita Supported
RFID4U Supported
Serenity EHS Supported
Swimlane Supported
Syteca Supported
The Thrive Platform Supported
ThreatAware Supported
Claim HR Acuity and update features and information
Claim HR Acuity and update features and information
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Claim ServiceNow and update features and information