Guestmeter vs. SurveyLab Comparison


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		Related Products SurveySparrow Transform organizations into brands by refining experiences with SurveySparrow. The experience management platform helps create not only engaging surveys but assists in closing the feedback loop efficiently. Supporting 70+ languages and dedicated NPS and Customer experience modules help better understand customer loyalty. SurveySparrow enables business organizations to collect feedback via a chat-like interface, gain insights, and make data-driven decisions to improve products, services, and customer experience. Set up automation and manage feedback with the in-built Ticket management tool. Monitor and manage online reviews efficiently with the Reputation management module. Join the bandwagon of 100k+ customers in 149 countries to deliver delightful customer experiences. 3,089 Ratings Visit Website rezStream Cloud PMS Grow revenue and streamline operations with our easy-to-use reservations software and online booking engine. With our cloud-based solutions, you have the flexibility to maximize the guest experience during, before, and after the stay. Train staff and implement automated processes that improve operations, enhance guest management efforts, and secure payments with our integrated payment processing. - Improve Operational Efficiency - OTA/Google Hotels Connections - Real-Time Rates/Availability - Multiple Calendar Options - Upsell Add-Ons and Packages - ADA Search Filters - 24/7/365 Support (Phone, Email, and Knowledge Base Articles) 126 Ratings Visit Website SiteMinder SiteMinder’s high-converting online hotel booking engine empowers you to maximize bookings from your hotel website and reduce dependency on third-party sales channels. Grow your direct online bookings with zero commission. Make booking easy for your guests. Simple 2-step booking process. Mobile-friendly so guests can book on all devices. Slick and modern design allows you to visually present your hotel’s offering in the best way possible. Remove manual entry and guesswork with automation. Reach, attract, and convert more guests with SiteMinder’s platform. SiteMinder’s #1 ranked Booking Engine brings demand right to your front door. Available with the world’s leading hotel commerce platform and designed from the ground up to optimise every step of the direct hotel booking experience, this is your chance to control your booking journey. 700 Ratings Visit Website Sogolytics Sogolytics delivers speed, clarity, and scale through a powerful platform built for enterprise teams managing customer journeys and employee engagement surveys. Sogolytics streamlines the entire feedback cycle, from intelligent survey creation to real-time dashboards and automated text analysis. Whether your team is using the customer experience platform, employee engagement software, or the free survey maker, Sogolytics provides intuitive features, powerful analytics, and unmatched customization. Design sophisticated customer experience management flows in minutes. Automatically adapt questions based on logic and earlier responses. Pre-fill messaging based on user data. Then, visualize the results immediately. With sentiment analysis, turnkey reports, and real-time dashboards, your team can go from data to decisions in record time. Sogolytics’ survey software has a refreshingly human support model, available 24/7 and whenever you need a partner, not just a platform. 869 Ratings Visit Website Smoobu Smoobu is a vacation rental management software designed to streamline short-term rental operations. It features a Property Management System (PMS) for managing rentals centrally. The Channel Manager syncs calendars across booking sites, preventing double bookings and ensuring up-to-date availability. Smoobu's Booking Engine focuses on attracting and retaining guests by enabling users to design their own booking system, boosting direct bookings and revenue. The Guest Communication module personalizes and schedules messages to enhance guest experiences. The Website Builder creates personalized sites to reach more guests, while the Guest Guide provides detailed information. Smoobu Dynamic Pricing adjusts rates to attract bookings. With Statistics and Account Access, users can manage teams and view rental operations. Smoobu supports various property types, from apartments to boutique hotels, offering centralized bookings and performance tracking for properties of all sizes. 209 Ratings Visit Website Hostaway Trusted by 20,000+ property managers worldwide, Hostaway is the industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. WHAT YOU CAN DO WITH HOSTAWAY Real-time sync on calendars, pricing, and messages across all major channels (Airbnb, Vrbo, Booking.com, Google) Automate 93% of repetitive guest communication with AI Replies Increase earnings by 25%+ with Dynamic Pricing Track performance with advanced reporting and insights Self-serve Owner Portals and automated statements for professional, transparent owner reporting Create or connect your own direct booking website WHY HOSTS CHOOSE HOSTAWAY For property managers scaling from 5 to 500+ properties, Hostaway grows with you. And, for when you need assistance: Award winning 24/7 phone support, with help always a call away A comprehensive Help Center for self-service A 97%+ customer satisfaction rating Global team for multi-language coverage 2,110 Ratings Visit Website Silverware Silverware is an enterprise-grade hospitality platform built for hotels, resorts, and complex multi-venue operations. For more than 30 years, Silverware has powered high-end hospitality environments where uptime, integration depth, and operational flexibility are critical. The platform includes Point of Sale, GuestX, Scan & Pay, Online Ordering, and Mobile Technology for front-of-house operations, with Heartbeat Dashboard and Admin Center providing enterprise visibility and control. Integrated capabilities such as Silverware Pay, CRM & Loyalty, Self-Serve Kiosks, and Kitchen Display System support payments, guest engagement, and high-volume service workflows. With deep PMS integrations, unified guest profiles, multi-revenue-center management, real-time reporting, and 170+ integration partners, Silverware powers over 20,000 venues across 35+ countries, helping hospitality operators reduce complexity, protect revenue, and deliver consistent guest experiences at scale. 12 Ratings Visit Website Birdeye Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. 5,194 Ratings Visit Website Bokun Bókun, a Tripadvisor company, is the complete booking and channel management solution for extraordinary experiences. The only booking system you’ll need to run, sell, and grow your experiences. Bókun is the how to your wow - tech built for experience operators and resellers who want to focus on guest experiences, not get lost in admin. One platform. Every tool. From booking widgets that boost direct bookings, an engine for instant online sales, a Marketplace of 2,600+ OTAs and resellers, seamless channel and inventory control, website builder, and detailed reporting. All set up to boost bookings and strip away admin headaches. ✅ Stop juggling systems. Run everything from one dashboard. Save up to 200 hours/year. ✅ Bookings sync instantly so you avoid double-bookings and admin frustration. ✅ Scale your business with 2,600+ resellers, including 70+ global OTAs, smart reporting to spot new opportunities, and flexible channel control. Claim your two week free trial (no c 804 Ratings Visit Website Retreat Guru Retreat Guru is the ONLY all-in-one retreat management software. It was built specifically for retreat centers with all of their needs, complexities, and concern in mind. Retreat Guru was designed to help all kinds of retreat centers like christian and faith-based, health & wellness, spiritual, buddhist, yoga, mediation, etc. to easily set up programs, manage them efficiently, and save more time by: - Accepting bookings directly from your website. - Allowing guests to book their rooms with programs at the same time. - Automatically generating guest statements. - Accessing detailed meal, housekeeping, accounting, and other reports. - Automatically sending pre-arrival and post-departure emails to guests. - Collecting space rental inquiries from other retreat leaders. - Offering special discounts and flexible payment options for guests. - Offering dynamic room set-up based on who books it first. - Keeping your entire team in sync by storing all retreat data in one place. 134 Ratings Visit Website
About Guestmeter.com is the all-in-one guest feedback and reputation management software for hospitality industry. Our online reputation management tool and the guest satisfaction survey solution, you can experience the power of Guestmeter on your android smartphone or tablet. It allows you to engage with guests and manage online reviews in Tripadvisor, Booking, Hostelworld, Zomato, Yelp, CruiseCritic, Google and more. Our mobile app makes it easy to manage guest feedbacks wherever you are and receive alerts in real-time so you can act quickly to ensure guests leave your business happy. Not a customer yet? Please visit www.guestmeter.com and request a demo. Key features of Guestmeter app include: GUEST SATISFACTION SURVEY SOLUTION - Send post stay e-mail or international sms surveys to get more positive online reviews in Tripadvisor, Booking, Hostelworld, Zomato, Yelp, CruiseCritic, Google and more review sites.	About SurveyLab is online survey software built for Customer Experience, Marketing, Human Resources, and Digital teams. It is used by over 85,000 customers in 65 countries. It provides real-time feedback, multi-user, and multi-language support, advanced analytical tools, branding, integration, and more. System provides full support for Customer Satisfaction Surveys, NPS, CES, Market Research, 360 Feedback, Employee Engagement, Employee Satisfaction, Pulse Surveys, Intercept surveys, Mystery shopping, Online Tests, Online Forms, Online Voting, and more.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience hotel, hostel, restaurant, guesthouse, bnb, car rental, airport transfer, cruise, tours, hospitality	Audience Individuals, small & large organizations. \| Customer Experience, Market Research, HR, Digital.
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $49/monthly/per property Small package starling from $49. Guestmeter account plans have various pricing tiers to meet the needs from small to x-large packages. Free Version Not Supported Free Trial Supported	Pricing $49.00/month Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.8 / 5 ease 5.0 / 5 features 4.7 / 5 design 4.8 / 5 support 4.6 / 5 Read all reviews
	Pros & Cons from Real Users Pros 1. SurveyLab can be easily integrated with third-party application for more features. 2. The surveys created on Survey Lab are intuitive and fun to attempt by the user. 3. The creation of surveys does not take a lot of time. 4. The user interface is user-friendly. It can be share over any social media. It has the most responsive interface. It let you make forms from templates and sample designs. I have been making forms for getting feedback. You will get accurate data from it. The sample forms gets updated regularly. Data accuracy is very high. Everything can be monitored while form is active. It has very precise colour scheme. I have used a lot of platforms to make feedbacks but my finest experience was with this platform. You get all the necessary tools at one place. It has templates to help you. You can send it to anyone. I have been using it to take feedbacks, it helps me know what are the things my coworker wants and what are changes I need to make in the working environment. It is easy and very handy. Tools are really helpful. Cons 1. Honestly, I haven't found any con of this software in my usage, it does what it claims. No cons as per say but it could have more user friendly dashboard. It is new in the market. It doesn't have trial version. I am using it since last year and I have not felt any major issues with it. Not that famous and needs a few modifications in the user-interface. Price is nice but should involve more things.
Training Documentation Not Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Guestmeter Founded: 2019 Turkey www.guestmeter.com	Company Information SurveyLab Founded: 2009 Poland www.surveylab.com
Alternatives IntuitiveStay	Alternatives MultiRater Surveys Peoplogica
GuestRevu	SurveyOL SurveyOL.com
GuestTouch	Surveyed Spicyfy Ventures
HotelFriend	SurveySparrow
Beds24 View All	SurveyMonkey View All
Categories Car Rental Supported Customer Experience Supported Customer Feedback Supported Customer Satisfaction Supported Email Marketing Supported Hostel Management Supported Hotel Channel Management Supported Hotel Management Supported Reputation Management Supported Restaurant Management Supported Review Management Supported SMS Marketing Supported SMS Survey Supported Survey Supported	Categories 360 Degree Feedback Supported Customer Experience Supported Customer Satisfaction Supported Employee Survey Supported Forms Automation Supported Market Research Supported NPS Supported Polling Supported Pre-employment Testing Supported Survey Supported
Customer Experience Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Supported Multi-Channel Collection Supported Sentiment Analysis Not Supported Survey Management Supported Text Analysis Supported Trend Analysis Supported Customer Satisfaction Features 360 Degree Feedback Not Supported Analytics Supported Call Reporting Not Supported Complaint Monitoring Not Supported Feedback Collection Supported Survey Management Supported Survey Features Custom Survey URLs Supported Data Analysis Tools Supported Email Marketing Supported Mobile Survey Supported Offline Response Collection Supported Paper Survey Supported Question Branching Supported Question Library Supported Site Intercept Survey Supported Skip Logic Supported Supports Audio / Images / Video Supported Show More Features Customer Feedback Features Alerts / Notifications Supported Behavior Analytics Supported Bug Reports Not Supported Community Feedback Tools Supported Live Chat Not Supported Negative Feedback Management Supported Net Promoter Score (NPS) Supported Screenshot / Screen Capture Not Supported Surveys Supported User Testing Tools Not Supported Video Feedback Not Supported Visual Feedback Tools Supported Voice of the Customer (VoC) Not Supported Website Feedback Supported Email Marketing Features A/B Testing Not Supported Artificial Intelligence Not Supported Auto-Responders Supported CAN SPAM Compliance Not Supported Customer Surveys Supported Drip Campaigns Not Supported Dynamic Content Not Supported Event Triggered Email Supported Image Library Supported Landing Pages/Web Forms Not Supported Mailing List Management Supported Mobile Optimized Emails Supported Reporting/Analytics Not Supported Subscriber Management Not Supported Template Management Supported WYSIWYG Email Editor Not Supported Reputation Management Features Campaign Management Not Supported Gamification Not Supported Response Management Supported Review Generation Supported Review Monitoring Supported Sentiment Analysis Not Supported Social Media Metrics Not Supported Social Media Monitoring Not Supported White Label Not Supported Restaurant Management Features Billing & Invoicing Not Supported Built-in Accounting Not Supported Employee Management Not Supported Food Costing Not Supported Inventory Management Not Supported Kitchen Management Not Supported Menu Management Not Supported Payroll Management Not Supported Point of Sale (POS) Not Supported Reporting/Analytics Supported Reservations Management Not Supported Sales Tracking Not Supported Table Management Not Supported Wait List Management Not Supported Waitstaff Management Not Supported Review Management Features Campaign Management Not Supported Dashboard Supported Negative Feedback Management Supported Response Management Supported Review Monitoring Supported Review Notification Supported Review Request Supported Sentiment Analysis Supported Social Sharing Not Supported White Label Not Supported SMS Marketing Features 2-Way Messaging Supported Artificial Intelligence Not Supported Contact Management Supported Mass Texting Supported Message Personalization Supported MMS Not Supported Mobile Coupons Not Supported Mobile Keywords Not Supported Polls / Voting Supported Reporting/Analytics Supported Scheduled Messaging Supported Shortcodes Not Supported Text-to-Win Not Supported	Customer Experience Features Action Management Supported Analytics Supported Customer Segmentation Not Supported Dashboard Supported Feedback Management Supported Knowledge Management Not Supported Multi-Channel Collection Supported Sentiment Analysis Not Supported Survey Management Supported Text Analysis Supported Trend Analysis Supported Customer Satisfaction Features 360 Degree Feedback Supported Analytics Supported Call Reporting Not Supported Complaint Monitoring Not Supported Feedback Collection Supported Survey Management Supported Survey Features Custom Survey URLs Supported Data Analysis Tools Supported Email Marketing Supported Mobile Survey Supported Offline Response Collection Supported Paper Survey Supported Question Branching Supported Question Library Supported Site Intercept Survey Supported Skip Logic Supported Supports Audio / Images / Video Supported Show More Features 360 Degree Feedback Features Dashboard Supported Feedback / Surveys Supported Progress Tracking Supported Question Library Supported Rater Selection Supported Self Service Portal Supported Supports External Reviewers Not Supported Forms Automation Features Approval Process Control Not Supported Archiving & Retention Not Supported Collaboration Supported Document Indexing Not Supported Drag & Drop Supported Full Text Search Not Supported Remote Document Access Not Supported Rules-Based Workflow Not Supported Text Editing Supported Version Control Not Supported Market Research Features Benchmarking Not Supported Compensation Management Not Supported Data Management Supported Email / Online Supported Face-to-Face Supported Panel Management Supported Paper-Based Supported Phone-Based Not Supported Sample Management Supported Statistical Analysis Supported Survey Management Supported Polling Features Data Analysis Tools Supported Email Distribution Supported Feedback Collection Supported Live Results Tracking Supported Multiple Question Types Supported Online Polling Supported Phone Polling Not Supported Presentation Tools Supported Q & A Supported Skip Logic Supported SMS Polling Supported Supports Audio / Images / Video Supported Pre-employment Testing Features Aptitude Testing Not Supported Candidate Comparison Not Supported Candidate Management Not Supported Customizable Tests Supported Online Testing Supported Personality Testing Supported Pre-made Test Library Not Supported Real Time Reporting Supported Skill Testing Supported Test Authoring Not Supported Workflow Management Not Supported
Integrations Axis LMS Supported Chargebee Supported Clock PMS+ Supported Cloudbeds Supported Dropbox Not Supported FreshMail Not Supported Google Analytics Not Supported LiveChat Not Supported Mailchimp Not Supported Manago AI Not Supported Mews Supported PayPal Supported Salesforce Not Supported SiteMinder Supported Slack Not Supported Stayntouch PMS Supported Tripadvisor Supported Wufoo Supported Zendesk Not Supported Show More Integrations View All 12 Integrations	Integrations Axis LMS Not Supported Chargebee Not Supported Clock PMS+ Not Supported Cloudbeds Not Supported Dropbox Supported FreshMail Supported Google Analytics Supported LiveChat Supported Mailchimp Supported Manago AI Supported Mews Not Supported PayPal Not Supported Salesforce Supported SiteMinder Not Supported Slack Supported Stayntouch PMS Not Supported Tripadvisor Not Supported Wufoo Not Supported Zendesk Supported Show More Integrations View All 10 Integrations
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