GuestTouch vs. M360 Comparison


GuestTouch	M360 Pocketstop	+	+
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WHAT YOU CAN DO WITH HOSTAWAY Real-time sync on calendars, pricing, and messages across all major channels (Airbnb, Vrbo, Booking.com, Google) Automate 93% of repetitive guest communication with AI Replies Increase earnings by 25%+ with Dynamic Pricing Track performance with advanced reporting and insights Self-serve Owner Portals and automated statements for professional, transparent owner reporting Create or connect your own direct booking website WHY HOSTS CHOOSE HOSTAWAY For property managers scaling from 5 to 500+ properties, Hostaway grows with you. And, for when you need assistance: Award winning 24/7 phone support, with help always a call away A comprehensive Help Center for self-service A 97%+ customer satisfaction rating Global team for multi-language coverage 2,110 Ratings Visit Website Smoobu Smoobu is a vacation rental management software designed to streamline short-term rental operations. It features a Property Management System (PMS) for managing rentals centrally. The Channel Manager syncs calendars across booking sites, preventing double bookings and ensuring up-to-date availability. Smoobu's Booking Engine focuses on attracting and retaining guests by enabling users to design their own booking system, boosting direct bookings and revenue. The Guest Communication module personalizes and schedules messages to enhance guest experiences. The Website Builder creates personalized sites to reach more guests, while the Guest Guide provides detailed information. Smoobu Dynamic Pricing adjusts rates to attract bookings. With Statistics and Account Access, users can manage teams and view rental operations. Smoobu supports various property types, from apartments to boutique hotels, offering centralized bookings and performance tracking for properties of all sizes. 209 Ratings Visit Website Jotform Trusted by over 25 million users, Jotform is an all-in-one, no-code platform that simplifies data collection, automation, and online sales. 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About Refreshingly Simple Reviews, Guest Engagement and Messaging Solution for Modern Hoteliers. Next Generation Reputation Management. Influence your customer’s booking decisions with cutting-edge reputation management: get fresh reviews, collect feedback, improve your online scores, analyze reviews, show off your best reviews on your website with review widget, and respond to your guests’ reviews automatically. Comprehensive Review Responses. Stand out and instill confidence In travelers, researching their next stay with hand-crafted, personalized responses to your online reviews. Guest Messaging Platform. Connect with your customers at all stages of their journey with SMS and even WhatsApp. A multi-channel simple to use communication platform that enables personalized guest experiences, operational excellence, and increased revenue. Fully Automated Chatbot. AI-powered webchat that increases direct bookings. Up to 60% of travel shoppers who book through an OTA	About M360 is an end-to-end marketing solution for shopping centers that streamlines multi-channel marketing execution, delivers personalized messages to shoppers at the most influential moments, and provides user-friendly reporting on KPIs that matter. With M360, shopping centers can build more complete shopper profiles, manage off-property and proximity-based text and email messaging, create automated messaging workflows, and view results in real time – all from a single platform. Save time and money by managing email and SMS marketing all in one user-friendly platform. Leverage this multi-channel approach to drive exceptional database growth. Increase sales and support key tenants by reaching shoppers while they’re on property and the most receptive to your messaging. Save time by automatically delivering messages triggered by shopper behavior, resulting in additional touchpoints and personalized experiences that increase shopper engagement.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Hotel owners interested in a hotel reputation platform	Audience Shopping malls that need a marketing solution
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Not Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information GuestTouch United States www.guesttouch.com	Company Information Pocketstop Founded: 2006 United States pocketstop.com/products/m360/
Alternatives Guestmeter	Alternatives WyseMe Saara
GuestRevu	NearSt
TrustYou	VenueX
Podium	Webcam Social Shopper Zugara
ReviewInc View All	Catalina View All
Categories AI Review Management Supported Chatbot Supported Customer Communications Management Supported Customer Feedback Supported Customer Satisfaction Supported Guest Messaging Supported Live Chat Supported Messaging Supported Reputation Management Supported Review Management Supported Survey Supported	Categories Location-Based Marketing Supported
Show More Features Reputation Management Features Campaign Management Supported Gamification Supported Response Management Supported Review Generation Supported Review Monitoring Supported Sentiment Analysis Supported Social Media Metrics Not Supported Social Media Monitoring Not Supported White Label Not Supported Review Management Features Campaign Management Supported Dashboard Supported Negative Feedback Management Supported Response Management Supported Review Monitoring Supported Review Notification Supported Review Request Supported Sentiment Analysis Supported Social Sharing Supported White Label Not Supported
Integrations ASI PMS Supported Booking.com Supported Clock PMS+ Supported Cloudbeds Supported Expedia Supported FLEXIPASS Supported Google Business Profile Supported Little Hotelier Supported Mews Supported Opera Supported RMS Cloud Supported SiteMinder Supported Stayntouch PMS Supported Tripadvisor Supported WhatsApp Supported Zapier Supported Show More Integrations View All 16 Integrations	Integrations ASI PMS Not Supported Booking.com Not Supported Clock PMS+ Not Supported Cloudbeds Not Supported Expedia Not Supported FLEXIPASS Not Supported Google Business Profile Not Supported Little Hotelier Not Supported Mews Not Supported Opera Not Supported RMS Cloud Not Supported SiteMinder Not Supported Stayntouch PMS Not Supported Tripadvisor Not Supported WhatsApp Not Supported Zapier Not Supported Show More Integrations
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