OpenText Contact Center AnalyticsOpenText
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Related Products
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About
Gigwalk helps businesses collect data and execute remote tasks at scale. Bring your own team or tap into our network of 1.7 million Gigwalkers. Are your products stocked and displayed correctly? Are the store associates pitching your new product the right way? Your team can get real-time reports by using our retail audit and mystery shopping services. Identify and fix channel execution issues at scale. With our services like digital product testing, you can uncover issues in the new version of your mobile app before going live. Also, you can spot problems in complex customer workflows such as buy online and return in store. Conduct real-time research and collect data with unprecedented speed and scale. Tap into our world-wide network of Gigwalkers to gather business intelligence and drive strategic decision making. From smaller growing brands to Fortune 500 mainstays, Gigwalk has helped companies reimagine how they get work done.
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About
OpenText Contact Center Analytics transforms every customer interaction into actionable insights by analyzing conversations across voice, chat, email, and other digital channels. Its AI-powered engine reveals patterns, behavioral trends, and hidden issues that impact customer experience. With multilingual support and unified cross-channel visibility, the platform helps organizations understand the full customer journey. Built on more than 40 years of contact center innovation, it supports large-scale operations with up to 75,000 agents on a single platform. Integrated quality tools enable teams to quickly improve service, guide coaching, and optimize performance. The result is a clearer understanding of customer needs, contributing to better outcomes and strengthened loyalty.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Businesses seeking a solution to collect data and execute remote tasks at scale
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Audience
OpenText Contact Center Analytics is ideal for large enterprises and customer service teams seeking deeper insights, improved quality, and better customer experience across all communication channels
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationGigwalk
Founded: 2010
United States
www.gigwalk.com
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Company InformationOpenText
Founded: 1991
Canada
www.opentext.com/products/contact-center-analytics
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Categories |
Categories |
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Workforce Management Features
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
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Integrations
Amazon Connect
Genesys Cloud CX
RingCentral RingCX
Twilio
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