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About

Gigwalk helps businesses collect data and execute remote tasks at scale. Bring your own team or tap into our network of 1.7 million Gigwalkers. Are your products stocked and displayed correctly? Are the store associates pitching your new product the right way? Your team can get real-time reports by using our retail audit and mystery shopping services. Identify and fix channel execution issues at scale. With our services like digital product testing, you can uncover issues in the new version of your mobile app before going live. Also, you can spot problems in complex customer workflows such as buy online and return in store. Conduct real-time research and collect data with unprecedented speed and scale. Tap into our world-wide network of Gigwalkers to gather business intelligence and drive strategic decision making. From smaller growing brands to Fortune 500 mainstays, Gigwalk has helped companies reimagine how they get work done.

About

OpenText Contact Center Analytics transforms every customer interaction into actionable insights by analyzing conversations across voice, chat, email, and other digital channels. Its AI-powered engine reveals patterns, behavioral trends, and hidden issues that impact customer experience. With multilingual support and unified cross-channel visibility, the platform helps organizations understand the full customer journey. Built on more than 40 years of contact center innovation, it supports large-scale operations with up to 75,000 agents on a single platform. Integrated quality tools enable teams to quickly improve service, guide coaching, and optimize performance. The result is a clearer understanding of customer needs, contributing to better outcomes and strengthened loyalty.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses seeking a solution to collect data and execute remote tasks at scale

Audience

OpenText Contact Center Analytics is ideal for large enterprises and customer service teams seeking deeper insights, improved quality, and better customer experience across all communication channels

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Gigwalk
Founded: 2010
United States
www.gigwalk.com

Company Information

OpenText
Founded: 1991
Canada
www.opentext.com/products/contact-center-analytics

Alternatives

Daxium-Air

Daxium-Air

Daxium

Alternatives

Crew

Crew

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IntouchCX™ Platform

IntouchCX™ Platform

Intouch Insight
StoreForce

StoreForce

StoreForce Solutions
Scorebuddy

Scorebuddy

Sentient

Categories

Categories

Workforce Management Features

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Integrations

Amazon Connect
Genesys Cloud CX
RingCentral RingCX
Twilio

Integrations

Amazon Connect
Genesys Cloud CX
RingCentral RingCX
Twilio
Claim Gigwalk and update features and information
Claim Gigwalk and update features and information
Claim OpenText Contact Center Analytics and update features and information
Claim OpenText Contact Center Analytics and update features and information