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About

Gigwalk helps businesses collect data and execute remote tasks at scale. Bring your own team or tap into our network of 1.7 million Gigwalkers. Are your products stocked and displayed correctly? Are the store associates pitching your new product the right way? Your team can get real-time reports by using our retail audit and mystery shopping services. Identify and fix channel execution issues at scale. With our services like digital product testing, you can uncover issues in the new version of your mobile app before going live. Also, you can spot problems in complex customer workflows such as buy online and return in store. Conduct real-time research and collect data with unprecedented speed and scale. Tap into our world-wide network of Gigwalkers to gather business intelligence and drive strategic decision making. From smaller growing brands to Fortune 500 mainstays, Gigwalk has helped companies reimagine how they get work done.

About

NiCE CXone Mpower Workforce Management is an AI-powered solution designed to optimize staffing and scheduling for contact centers. It delivers accurate forecasting, smarter scheduling, and real-time adaptation across voice and digital channels. Built on a unified CX platform, the solution transforms workforce data into actionable decisions. AI-driven automation reduces manual workload while improving operational efficiency. The platform supports omnichannel environments by ensuring the right skills are staffed at the right time. Real-time intraday tools allow teams to reforecast and reoptimize staffing as conditions change. NiCE helps contact centers balance performance, flexibility, and agent satisfaction at scale.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses seeking a solution to collect data and execute remote tasks at scale

Audience

NiCE CXone Mpower Workforce Management is ideal for contact center leaders, workforce planners, and enterprises managing high-volume, omnichannel customer support operations that require accurate forecasting and flexible staffing

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Gigwalk
Founded: 2010
United States
www.gigwalk.com

Company Information

NiCE
Founded: 1986
United States
www.nice.com/products/workforce-management

Alternatives

Daxium-Air

Daxium-Air

Daxium

Alternatives

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Twilio Flex

Twilio
Crew

Crew

Spearamus
IntouchCX™ Platform

IntouchCX™ Platform

Intouch Insight
Calabrio ONE

Calabrio ONE

Calabrio
StoreForce

StoreForce

StoreForce Solutions

Categories

Categories

Workforce Management Features

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Management Features

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Integrations

Call Coach AI
Groov
Haiku
Inbenta Search
NiCE Employee Engagement Manager (EEM)
ULAP SBCaaS

Integrations

Call Coach AI
Groov
Haiku
Inbenta Search
NiCE Employee Engagement Manager (EEM)
ULAP SBCaaS
Claim Gigwalk and update features and information
Claim Gigwalk and update features and information
Claim NiCE Workforce Management (WFM) and update features and information
Claim NiCE Workforce Management (WFM) and update features and information