GhostChat

GhostChat

The Chat Widget LLC
LiveChat

LiveChat

LiveChat Software
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About

GhostChat is a lightweight, embeddable live chat widget built for websites, SaaS apps, and WordPress sites. At under 10KB, it loads instantly without slowing down your pages β€” unlike heavier tools like Tidio, Tawk.to, or Crisp. Conversations are delivered straight to your Gmail inbox, so you reply to website visitors the same way you reply to email. No new dashboard to learn, no extra app to keep open. GhostChat is built on Cloudflare Workers and Durable Objects for global low-latency performance and rock-solid uptime. The widget is fully customizable to match your brand, supports unlimited websites on paid plans, and includes auto-translate for multilingual visitor support. A unique "bring your own agent" webhook lets you route conversations to any AI agent or backend system you choose β€” perfect for teams building custom AI customer support flows. A free WordPress plugin is available on WordPress.org for one-click installation.

About

LiveChat is a customer service platform designed to help businesses connect with website visitors and increase sales. It centralizes your customer communication by bringing website chat, WhatsApp, and Meta Suite into one streamlined dashboard. Manage more conversations in less time with built-in AI features. Use the AI Copilot to get instant chat summaries, improve your phrasing, and receive smart response suggestions. Features like "Sneak Peek" let you see what customers are typing before they send the message, allowing your team to respond faster and more accurately. Designed for easy implementation, LiveChat offers a 5-minute setup and integrates seamlessly with over 200 popular tools, including Shopify, WordPress, HubSpot, BigCommerce, WooCommerce, Squarespace, and more. Whether you are automating lead capture or providing real-time support, LiveChat gives your growing team the professional tools needed to increase conversion rates and improve customer satisfaction.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Small businesses, SaaS companies, WordPress users, indie founders, agencies, and eCommerce stores

Audience

Used by companies of all sizes around the world and from every industry. Startups, small, and midsize businesses and large-scale enterprises rely on LiveChat for their day-to-day customer service duties.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$5/month
Free Version
Free Trial

Pricing

$16.00 per agent per month
$33.00 Team plan per agent per month
$50.00 Business plan per agent per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.9 / 5
ease 5.0 / 5
features 4.7 / 5
design 4.8 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • A huge attraction of LiveChat is that it is not necessary to search for external audiovisual material when sending messages, since the platform is integrated with services for uploading static and mobile images, among other formats, so that they can be shared within Messenger through its own search engine.
  • LiveChat is very customizable for your customer support needs. By using its real-time chat we are now instantly able to resolve queries of our clients. This tool also gives a ticketing system to manage every request. Its Chatbot stays all-time when no executive available. Beneficial for small and mid business.
  • LiveChat is an outstanding help desk solution for multiple size businesses to manage their customer's issues at the centralized platform. It offers great CRM integration, a quick chat section, a robust structure, and an intuitive interface.
  • I really liked that LiveChat enables a super-intelligent Chat-Bot when our support representative is busy or unavailable. For end-users, LiveChat is very convenient to chat using mobile devices. The implementation of this platform is was very easy.
  • Livechat is the best way I can deal with my customers' problems. It is simple for both the business owner and the customer to use.

Cons

  • On mobile devices it is complicated to access Facebook instant messaging if you do not have the Messenger mobile application, which is annoying if you have to answer an urgent message and must download the application to communicate. The productive thing about this is that, with an external application for messaging, you can see information on Facebook for a longer time.
  • Its Chatbot is not so useful for automated support. No special trigger option to set.
  • Overall it's great, no serious problem we ever faced.
  • There is no advanced management for user support.
  • There are not many cons, as this software exceeds expectations and beyond.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

The Chat Widget LLC
Founded: 2025
ghostchat.dev

Company Information

LiveChat Software
Founded: 2002
United States
www.livechat.com

Alternatives

Alternatives

Freshchat

Freshchat

Freshworks
WP-Chatbot

WP-Chatbot

Wordpress

Categories

Categories

Chatbot Features

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

WordPress
2way
5X
AmpliPhi
BugHerd
CS-Cart Free
Constant Contact
Enterpret
GoDaddy Website Builder
Kissmetrics
MediaOS
Progress Sitefinity
Revamp CRM
Routee
Ucraft
Webflow
Weebly
WhatConverts
Wix
iPresso

Integrations

WordPress
2way
5X
AmpliPhi
BugHerd
CS-Cart Free
Constant Contact
Enterpret
GoDaddy Website Builder
Kissmetrics
MediaOS
Progress Sitefinity
Revamp CRM
Routee
Ucraft
Webflow
Weebly
WhatConverts
Wix
iPresso
Claim GhostChat and update features and information
Claim GhostChat and update features and information
Claim LiveChat and update features and information
Claim LiveChat and update features and information