GenticFlow

GenticFlow

GenticFlow Ltd.
Uniportal

Uniportal

Uniportal Inc.
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About

GenticFlow is an IT support and endpoint-management platform for internal IT teams and managed service providers. It combines endpoint monitoring, operating-system patching, application inventory, Microsoft 365 management, user support, ticketing, investigations and technician tools in one workspace. Teams can start from a user request, monitoring alert or open ticket, review endpoint findings and recommended next steps, then use approved fixes or remote control, terminal and file-transfer tools. Technicians verify outcomes and keep actions and results with support records. GenticFlow provides built-in ticketing and connects with supported PSA and service-desk systems, plus identity, security, cloud and network tools. Native iOS and Android apps support mobile ticket and endpoint work. Smart is cloud-hosted; Hero adds workflow automation, API and MCP access, and a self-hosted option with a 500-endpoint minimum.

About

Uniportal is a cloud-based AI operations platform for managed service providers (MSPs). It connects an AI agent to an MSP's service desk and operational tools, including PSA, RMM, identity, documentation and cloud distribution systems. The agent interprets ticket context, follows reusable natural-language runbooks and proposes or performs supported troubleshooting and account-management steps; approval controls are configurable by tool and action. MSPs can tailor runbooks for individual customers, and technicians can review agent activity within ticket workflows. A client portal lets end users submit requests and create tickets. Uniportal is designed for MSP helpdesk teams handling recurring L1 and L2 tasks such as password resets and account changes. A task that takes a technician about 45 minutes can take under 2 minutes of review.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Internal IT teams and MSPs that want monitoring, patching, tickets and remote support in one platform.

Audience

MSP helpdesk teams and technicians.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$1.96/endpoint/month
Smart is $1.96/endpoint/month with a 12-month commitment and a 50-endpoint minimum; month-to-month pricing starts at $3.91/endpoint/month. Hero starts at 100 endpoints, and its self-hosted option requires a 500-endpoint minimum. Technician access is included with no per-technician fee. Optional dedicated hosting and onboarding may cost extra. Prices exclude VAT, sales tax, or other applicable taxes.
Free Version Not Supported
Free Trial Supported

Pricing

$299/month
The Starter plan is $299/month with annual billing; annual plans are billed upfront.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Company Information

GenticFlow Ltd.
Founded: 2025
Ireland
www.genticflow.com

Company Information

Uniportal Inc.
Founded: 2025
Canada
uniportal.ai

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Categories

RMM Supported

Categories

MSP Supported

Integrations

Autotask PSA Supported
Google Workspace Supported
HaloPSA Supported
Addigy Not Supported
Datto RMM Not Supported
Egnyte Not Supported
Freshdesk Supported
Hudu Not Supported
IT Glue Not Supported
Jira Service Management Supported
Level Not Supported
Microsoft 365 Not Supported
Microsoft Entra ID Supported
Model Context Protocol (MCP) Supported
Okta Supported
Pax8 Not Supported
SentinelOne Singularity Supported
ServiceNow Supported
TOPdesk Supported
Zendesk Supported

Integrations

Autotask PSA Supported
Google Workspace Supported
HaloPSA Supported
Addigy Supported
Datto RMM Supported
Egnyte Supported
Freshdesk Not Supported
Hudu Supported
IT Glue Supported
Jira Service Management Not Supported
Level Supported
Microsoft 365 Supported
Microsoft Entra ID Not Supported
Model Context Protocol (MCP) Not Supported
Okta Not Supported
Pax8 Supported
SentinelOne Singularity Not Supported
ServiceNow Not Supported
TOPdesk Not Supported
Zendesk Not Supported
Claim GenticFlow and update features and information
Claim GenticFlow and update features and information
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