GenticFlowGenticFlow Ltd.
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Related Products
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About
GenticFlow is an IT support and endpoint-management platform for internal IT teams and managed service providers. It combines endpoint monitoring, operating-system patching, application inventory, Microsoft 365 management, user support, ticketing, investigations and technician tools in one workspace. Teams can start from a user request, monitoring alert or open ticket, review endpoint findings and recommended next steps, then use approved fixes or remote control, terminal and file-transfer tools. Technicians verify outcomes and keep actions and results with support records. GenticFlow provides built-in ticketing and connects with supported PSA and service-desk systems, plus identity, security, cloud and network tools. Native iOS and Android apps support mobile ticket and endpoint work. Smart is cloud-hosted; Hero adds workflow automation, API and MCP access, and a self-hosted option with a 500-endpoint minimum.
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About
SuperIT is an AI-powered IT support agent platform built for IT teams and managed service providers that want to resolve real service desk issues autonomously. The platform uses its own RMM agent, cloud integrations, a live digital twin, and learned support skills to understand each environment and take safe action. SuperIT can diagnose incidents, resolve routine service requests, follow up with end users, document tickets, and write updates back into PSA systems. It integrates with common IT tools across PSA, RMM, security, identity, backup, cloud, endpoint, and networking categories. Safety features include permission inheritance, allowlists, blocklists, approval workflows, isolated tenants, audit logs, encryption, and conservative rollout controls. SuperIT helps IT teams reduce ticket volume, improve service consistency, support users 24/7, and scale without adding headcount.
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Supported
Cloud
Supported
On-Premises
Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Internal IT teams and MSPs that want monitoring, patching, tickets and remote support in one platform.
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Audience
Managed service providers, internal IT teams, service desk managers, MSP owners, CTOs, and IT leaders seeking autonomous AI agents for secure ticket resolution, RMM-driven diagnostics, and scalable end-user support
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
$1.96/endpoint/month
Smart is $1.96/endpoint/month with a 12-month commitment and a 50-endpoint minimum; month-to-month pricing starts at $3.91/endpoint/month. Hero starts at 100 endpoints, and its self-hosted option requires a 500-endpoint minimum. Technician access is included with no per-technician fee. Optional dedicated hosting and onboarding may cost extra. Prices exclude VAT, sales tax, or other applicable taxes.
Free Version
Not Supported
Free Trial
Supported
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Pricing
$595/month
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationGenticFlow Ltd.
Founded: 2025
Ireland
www.genticflow.com
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Company InformationSuperIT
Founded: 2025
Australia
superit.ai/
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
Autotask PSA
Supported
HaloPSA
Supported
Microsoft Entra ID
Supported
Okta
Supported
SentinelOne Singularity
Supported
Bitdefender GravityZone
Supported
Cisco Meraki
Not Supported
ConnectWise PSA
Not Supported
ConnectWise RMM
Not Supported
Datto RMM
Not Supported
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Integrations
Autotask PSA
Supported
HaloPSA
Supported
Microsoft Entra ID
Supported
Okta
Supported
SentinelOne Singularity
Supported
Bitdefender GravityZone
Not Supported
Cisco Meraki
Supported
ConnectWise PSA
Supported
ConnectWise RMM
Supported
Datto RMM
Supported
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