GenticFlow

GenticFlow

GenticFlow Ltd.
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About

GenticFlow is an IT support and endpoint-management platform for internal IT teams and managed service providers. It combines endpoint monitoring, operating-system patching, application inventory, Microsoft 365 management, user support, ticketing, investigations and technician tools in one workspace. Teams can start from a user request, monitoring alert or open ticket, review endpoint findings and recommended next steps, then use approved fixes or remote control, terminal and file-transfer tools. Technicians verify outcomes and keep actions and results with support records. GenticFlow provides built-in ticketing and connects with supported PSA and service-desk systems, plus identity, security, cloud and network tools. Native iOS and Android apps support mobile ticket and endpoint work. Smart is cloud-hosted; Hero adds workflow automation, API and MCP access, and a self-hosted option with a 500-endpoint minimum.

About

SuperIT is an AI-powered IT support agent platform built for IT teams and managed service providers that want to resolve real service desk issues autonomously. The platform uses its own RMM agent, cloud integrations, a live digital twin, and learned support skills to understand each environment and take safe action. SuperIT can diagnose incidents, resolve routine service requests, follow up with end users, document tickets, and write updates back into PSA systems. It integrates with common IT tools across PSA, RMM, security, identity, backup, cloud, endpoint, and networking categories. Safety features include permission inheritance, allowlists, blocklists, approval workflows, isolated tenants, audit logs, encryption, and conservative rollout controls. SuperIT helps IT teams reduce ticket volume, improve service consistency, support users 24/7, and scale without adding headcount.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Internal IT teams and MSPs that want monitoring, patching, tickets and remote support in one platform.

Audience

Managed service providers, internal IT teams, service desk managers, MSP owners, CTOs, and IT leaders seeking autonomous AI agents for secure ticket resolution, RMM-driven diagnostics, and scalable end-user support

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$1.96/endpoint/month
Smart is $1.96/endpoint/month with a 12-month commitment and a 50-endpoint minimum; month-to-month pricing starts at $3.91/endpoint/month. Hero starts at 100 endpoints, and its self-hosted option requires a 500-endpoint minimum. Technician access is included with no per-technician fee. Optional dedicated hosting and onboarding may cost extra. Prices exclude VAT, sales tax, or other applicable taxes.
Free Version Not Supported
Free Trial Supported

Pricing

$595/month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

GenticFlow Ltd.
Founded: 2025
Ireland
www.genticflow.com

Company Information

SuperIT
Founded: 2025
Australia
superit.ai/

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Nizlo

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DaemonLayer

Silent Signal Ltd
SysAid

SysAid

SysAid Technologies

Categories

RMM Supported

Categories

AI IT Agents Supported
IT Service Supported
MSP Supported
RMM Supported
Service Desk Supported

Integrations

Autotask PSA Supported
HaloPSA Supported
Microsoft Entra ID Supported
Okta Supported
SentinelOne Singularity Supported
Bitdefender GravityZone Supported
Cisco Meraki Not Supported
ConnectWise PSA Not Supported
ConnectWise RMM Not Supported
Datto RMM Not Supported
Fortinet Not Supported
Freshservice Supported
Google Workspace Supported
Jira Service Management Supported
Microsoft 365 Not Supported
Model Context Protocol (MCP) Supported
NinjaOne Not Supported
ServiceNow Supported
Veeam Data Platform Not Supported
Zendesk Supported

Integrations

Autotask PSA Supported
HaloPSA Supported
Microsoft Entra ID Supported
Okta Supported
SentinelOne Singularity Supported
Bitdefender GravityZone Not Supported
Cisco Meraki Supported
ConnectWise PSA Supported
ConnectWise RMM Supported
Datto RMM Supported
Fortinet Supported
Freshservice Not Supported
Google Workspace Not Supported
Jira Service Management Not Supported
Microsoft 365 Supported
Model Context Protocol (MCP) Not Supported
NinjaOne Supported
ServiceNow Not Supported
Veeam Data Platform Supported
Zendesk Not Supported
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